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Very impressed with the service.
After some initial hiccups, with a staff member leaving and my case being expedited to another representative the overall experience has been outstanding.
I was kept well informed throughout the entire process, with constant updates and realistic expectations.
The only hold up was with my new lender, at the time there was a 21 day waiting period, which I incurred twice due to issues outside of Lendi's control.
I would recommend Lendi to anyone looking to refinance. They truly took the hassle out of refinancing, I will definitely be returning in a few years.
Exceptional service from Belinda!
Very impressed with my recent experience with Lendi. My husband and I purchased our first property and we were in a race against time to get finance approved. We had the pleasure of dealing with Belinda Johns and she was absolutely fantastic. Belinda went above and beyond to find us a great home loan. We cannot thank her enough as we wouldn't have been able to do it without her (Lendi - you are very lucky to have a staff member like Belinda working for you). We will definitely be recommending Lendi to our family and friends.
Streamlined process, professional service and a great outcome. Thanks Liam for your professionalism and management throughout the process of refinancing to a much lower rate without having to move lenders.
Ted Vo went above and beyond to get my building loan approved and I am a very happy customer. Would recommend 100%
Excellent! Ted did a really great job at following up with the bank to make sure I got at approval in time
No not at all
Really satisfied and would definitely recommend
Great commitment to service & great technology
Lendi assisted me in obtaining a fixed interest home loan with AMP. The Lendi staff were very attentive & the Lendi platform was helpful keeping me updated on the progress of my loan. It took much of the stress out of the process of getting finance. The customer service was superb. Communication was timely & accurate
Excellent and reliable broker
I would highly recommend David McGuiggan. David listened to what we wanted and found a bank loan that met our needs. He has an impressive understanding of finance, banks and property. This is the second loan we have got through David. We re-financed to get a much lower rate and got a new investment loan that are both offset. We are very pleased to have found an honest, reliable and knowledgeable broker. The loan application process with Lendi is very straight forward and David was with us through the process to answer any questions and assist along the way.
Do not waste your time
Do not waste your time. Absolute joke. No one ever knows what is going on, they keep emailing me asking me for documents that I have already sent them.
They take days and sometimes over a week to respond to emails.
I have owned 3 houses and refinanced 4 times and I have never experienced such incompetence.
I applied for refinancing last November, I am still waiting for it to be finalised (April 2021)
I would have pulled the pin, but they keep telling me it's all good and will be finalised by the end of the week.
Very pleased with the outcome reducing our mortgage rate by a whopping 1.7%. I wish we had done this sooner and would recommend Lendi to anyone with a variable interest rate mortgage home loan. Staff were courteous and professional. Well done to all of the staff at Lendi.
Customer service experience was outstanding, Rachel was constantly in contact updating me with what I needed to do to get my loan through quickly. Very satisfied. Rachel was excellent. Never had to chase anything up.
Awesome team thanks
Thanks for your hard work and assistance in finding me the right loan. Great customer service, always there to talk when I had questions and on the emails as well. It all went smoothly.
Excellent Service all the way!
Igor and Tammi were so helpful with my loan application, were always available to answer my questions and always kept me updated with the progress of my loan. Very pleased with the Lendi team.
The Easiest Loan Process Ever!
I had the pleasure of Dealing with Carly at Lendi who was so lovely to deal with. Her customer service skills are second to none! She made the entire process so easy and she was always on our team; finding us the best deal and keeping us informed every step of the way. We are business owners and loans are always so much more complicated, Carly made it super easy and I would fully recommend this service.
Henry and team go above and beyond
Cannot rate their service highly enough. Henry has been so amazing every step of the way for us with our very difficult / special needs for purchase and refinance. He was always avainle and got us over the line through pure grit and determination. Thank you Henry and team!
Great Experience for a first timer!
Thank you to Zachary, Femela, and Raewyn for the support and effort in helping through the process. As a first time buyer it was fairly overwhelming an experience and they made it all seem so effortless. A plus is the Lendi website where you can track your status and upload your documentation 24/7.
Mike is amazing
Mike helped me every step of the way during my application process. Guided me through every step as this was my first purchase and answeed all my enquiries thoughtfully and throughly.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
Get an answer from our members and Lendi representatives
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