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Reduced the stress of buying a house
Matt helped make the long and complicated process of buying a house much easier to deal with. We knew we didn't have to worry about our financing - and definitely felt like we had the best rate possible. Matt was very patient and listened carefully to us - providing information and time to think about things when needed. The online platform was relatively simple to use and provided a bunch of great features - I know Lendi will continue to make this better and better.
So helpful & understanding
Lendi were excellent - able to explain the process in simple terms & kept as informed at each step of the way. Our consultant was fun & happy and a pleasure to deal with.
I saw an ad for Lendi to refinance. I received a follow-up call the next day. Their representative Roneel Prasad was indispensable in the process, and constantly followed up to keep me informed. The process was seamless thanks to Roneel's efforts. Highly recommended.
Customer service A1
Extremely satisfied with the service provided by Lachlan, professional and understanding of our needs.
Gave us many options regarding financing rather than push an individual product.
Prompt with any questions we had and explained things clearly.
So easy and professional...
Very easy to deal with, good product advice - honest service and all our expectations were met and exceeded. The process was very easy, especially the app and website and our brokers assistance was super honest and invaluable.
got my approval in a week.
Deal with George El-Khoury, he did what he said. Got my load approved in less than a week. I was about to loose contract and George jumped in to help me and got it done for me. Top Bloke .
Mark has been great - efficient, proactive and provided regular communication
Mark was consistently reliable from the first call right through to the loan approval stage. He communicated clearly about the next steps, and kept us regularly updated with progress. Mark's customer service skills are exemplary; professional, friendly, transparent and clear. We felt supported and informed throughout the application process.
Best Way to get a Home Loan
When we purchased our home with our bank, it was the most stressful time. Buying our investment property via Lendi has been a far better experience. Our consultant was very informative, kept us updated every step of the way, was always able to address our concerns and answer our questions. We have just settled on our new property with a loan set up perfectly for our needs, great interest rates, and with so much less stress.
We will use Lendi to refinance our existing home loan and for any future investment loans.
Fantastic Service & Worked Through Changing Times Effortlessly
Myu broker has assisted me before but this time was more than just refinance it was also acquisition of investment property as well. My broker Lucas Mannix has been amazing every question answered recommending conveyancing for me upon my request, Lucas went the extra mile every single time especially during the COVID-19 and drop in property markets and the increasing risk profiles the banks and lending institutions presented, Lucas navigated these challenges superbly and made the whole experience stress & worry free I highly recomend
Extremely helpful and great customer service :)
Very easy and smooth process from the get-go. Matt Wade was a great and friendly person to deal with; keeping me up to date with progress throughout and helping me with any questions I had. Very easy process to follow for me as a first home buyer buying on my own; happy with the loan deal that Matt helped achieve and would definitely recommend! Thanks!
From the beginning Matt was great to deal with. Nothing was too much trouble including the few nervous emails whilst awaiting the approval. The application process itself is a breeze and Matt made sure it all went smoothly. Highly recommend Lendi to everyone!
Fantastic customer service
Lendi made what I originally thought quite very daunting on securing my first home loan very easy going, George was absolutely fantastic in handling my application and was very knowledgeable. I would definitely recommend lendi to anyone who is looking to own their first home
Very professional and amazing customer service.
Very professional, great customer service and diligent service, I was very happy throughout the process and Lendi offered me the best on the market in regards to the home loan.
Matthew Wade did a fantastic Job
Matthew guided us through the process and managed all the behind the scene issues with the banks taking a long time. He was proactive all the time. He kept us in the loop all the time.
Great work ... very impressed
Excellent customer service Mr Harley Kebee. He has been so helpful from the first day. I have recommended 5 of my friends to call lendi home loan. Hats of for you Harley . Employee for the month. Very polite, professional, and explained everything so well. Thank you once’s again. Iam so happy n thanks to you.The process was very smooth, was very quick and easy.Five star .outstanding performance.
Susan and Ron were exceptional with their customer service, providing information, direction and solving issues with great professionalism and efficiency. I would recommend LENDI to any prospective buyer. Well done!
Customer service was excellent and the online process tool away a large amount of stress that one would normally encounter with a home loan. Extremely satisfied, thank you to the Lendi team.
He made it possible for us to get a home loan!
My partner and I had such an amazing experience with Lendi. We had issues with our credit file without our knowledge and our consultant Bj moved mountains guiding us through it. With experience he was able to direct us in the steps needed for solving the matter and now the credit issue has been fixed. This made it possible for us to apply for a loan for your first home. Bj was friendly and professional and would highly recommend him to anyone looking to apply for a home loan. He was patient, kept us constantly informed and looked for a loan that was perfect for us.
Super service from start to finish
Excellent. Dean Hulsman was amazing. So helpful. Very professional, always available. Our situation was complicated as new arrivals to Australia but Dean and Lendi got us a brand new home
Excellent service from Matthew Wade
For a first time home buyer, who bid on a place prior to having finance sorted, all I can say is Matthew Wade did a glorious job of making everything work out in a short time. Based on an initial conversation with Matt, I decided to go with him rather than my long time Big 4 bank. Proved to be the right decision. Matt worked through his personal time and kept me updated every step of the way, maintained realistic numbers and timelines and delivered as promised! I'm definitely looking him up for my next loan :)
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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