Reviewer Photos & Videos
As a first home buyer we didn't know what to expect. Lendi were very supportive and guided us every step of the way. Great communication and advice. We would have been lost without them. Highly recommended.
Great Service, Very Helpful
Great team, very fast and very satisfied with Lendi service. Keep up the good work guy's. Helping the every day guy / family get a home loan. Always looking out for their client. Thanks again
WARNING DON’T USE LENDI
My initial experience with my prepapproval was good - the rep was responsive and walked me through the steps of the pre approval process, however as soon as I paid the deposit I was passed on to another team and I became extremely frustrated with the level of customer service and the multiple mistakes that no one ever took ownership of.
The primary issues are listed below:
- My application form with all of my confidential information was sent to the incorrect address without any tracking. I have no idea where these forms ended up, I just hop...e they didn’t end up in the wrong hands! This caused significant delays and much stress. - As I received the loan documents so late, I really didn’t get much chance to review everything in much detail. The forms are very confusing and complicated and Lendi offered no assistance to go through this. I also found out at the last minute that I had applied for a credit card, which I was not made aware of - It was almost impossible to get anyone from Lendi on the phone. Also many of emails went unanswered - No one from Lendi called after settlement to congratulate me or tie things off. The lawyer and bank did, i would have thought a Lendi rep would too.. I trusted Lendi to provide me with guidance and comfort throughout the process of purchasing my first home. I was let down with my experience – I feel like I was sold a service, which really delivered the bare minimum and caused more stress than comfort. I am looking to move away from Lendi soon after my settlement date.
Fantastic broker service
We've used Lendi as our mortgage broker twice and highly recommend the service. Most recently Hasan has been our contact and I cannot rate him highly enough. Hasan has proactive in providing updates on the progress of our application and is always clear in his communication and careful to confirm that we understand. Hasan shows a desire to get us the best deal possible and his customer service is outstanding.
Fantastic service and deliver of outcomes.
Aaron has delivered excellent service and has shown genuine interest in obtaining the right loan with the most competitive rate for us. He was patient, responsive and amazing to deal with. We have been more than satisfied with his service
Johnathon was very efficient and extremely helpful. He found us a loan quickly that will save us a lot of money on the loan. He saved us a lot of stress with having to deal with the banks directly and being able to upload documents online was awesome as we live in a rural area.
Amazing Service & Great Results
Great experience from start to finish. Alex Lee was super helpful every step along the way and found us the right product for the job. Highly recommend Lendi and their services
Great Service! Made it easy
Tahlia walked me thru each step of the process. Was clear about all the costs involved. Gave me lots of different options and explained the benefits of each. Very satisfied!
As a first home buyer with only a 10% deposit saved, trying to find the best loan was tricky. I initially ended up on Lendi's website just doing some comparisons, and was initially a little displeased to be contacted - it didn't help that I was also fielding an average of three calls a day from various banks and brokers. I don't actually have a good reason for why I ended up going with Lendi, except that they kept their persistence on the right side of courtesy (if only just) and in the end it was simpler than sorting through the fifteen or so ...different products I was looking at. However, the process seemed smooth, the communication was excellent, and sitting in my new home, I don't have any regrets about going with Lendi. I would've preferred to do it without an extra party, I think - my brother dealt directly with his lender and his process took days instead of the weeks it took me - but it's done and done well.
Take commissions, forget everything
Process took more than 90days(3 months) blame to holiday season and wasted my time and money that cost me monthly $1100 . That process easily could have been done in 4 to 5 days. Empty words mean nothing. Now no answer of phone or email, but now I approach bank directly. So problem solved. Lendi is really doing hard work to lend problems to their customers who put the trust on them. I Believe time contact direct lender not lendi. Thank you whatever you have done to us but no more
Great service and made the home loan process really smooth
Overall, the customer experience was wonderful with Lendi. They certainly made this process much smoother and found us a fantastic rate. They also really chased the bank to provide full approval within our cooling off period and took so much of the pressure off. The only bit of feedback I have is our relationship manager left Lendi literally as we were putting in offers, and we were not notified. We had been emailing/calling with no response. A few days later, we heard from our new relationship manager, and he was fantastic. Overall, highly recommend.
Our Lendi consultant , Brian, couldn't have made the experience of getting our first home loan any easier. His knowledge of the product was better than that of the staff at the institutions that he was referring us to. I would happily recommend Lendi to anyone that was looking for any type of loan.
Great experience for my first home loan
David is very helpful and friendly, I cannot believe how he was working between Christmas holidays and I had my pre-approval home loan quickly. Yesterday we had our settlement and it happened smoothly. Thanks David and his colleagues.
It was the best decision when we decided to go through Lendi for our home loan.
Special mention of Faraaz Hasan who was extremely professional and helpful right from our first meeting in person.
It was such a hassle free process , with regular updates and prompt responses for any queries.
Highly recommend Faraaz and his team...
Great service to refinance my home loan!! I got a recommended a product which suited my banking needs and got a pretty good interest rate. Albert did a good job identifying some potential products and was able to answer my questions. When it came time to completing the formal application, Elijah provided prompt assistance so that my loan could be settled quickly. I would definitely recommend using Lendi.
Unconditional approval & settled 25/02/19
Customer service was grand, very professional, Ali ensured great communication through the whole process and all our questions were answered along the way, thanks Ali looking forward to to future dealings with you, cheers.
Excellent company; settlement made easy!
Our dealing with Lendi was excellent, as first home owners Hasan Mansur, our mortgage broker, was a pleasure to deal with. Approval and settlement happened faster then expected. No complaints. All people we dealt with at Lendi were friendly and seemed genuine, they were honest and upfront and I would highly recommend this service to others.
Lendi has given awesome service with setting up the loan with bankwest. They have sorted everything and Albert trinh has explained and given the best advice possible on different options for every decision. I cannot thank him and the team from Lendi anymore. They were available to me in contact at anytime and have made the process simply the best I could possibly think. Deserves a pay rise for sure and would suggest the team to anyone and everyone
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.