Reviewer Photos & Videos
From the start we had immediate response on all your queries from Raymond Su and Ardra Krishnan, we called and emailed them 24/7 and always received a response within minutes! We could not be more pleased, not only did Lendi manage to get us a great interest rate on our home loan they helped us through the whole process and completed it in record time, as first home buyers it can be very scary to buy a house and we received all the support we needed from Lendi. Raymond always acted in our best interest and we are extremely thankful for that! I will highly recommend Lendi to everyone I know.
Expectations exceeded by exceptional customer service and commitment
Lendi was the first broker I thought of when I made the decision to purchase my first home, I'd heard the advertising and had browsed through the website before and felt it was fairly comprehensive.
The experience from filling out all of the information online through to uploading documents was simple and straight forward and this continued all the way through the process when future documents information was required to be submitted for review.
The next day after submitting documents the phone calls started to organise appointments, I was fa...irly busy with work and dropped the ball on responding back initially but they kept following up until finally we made an appointment a few weeks later and I spoke with Matthew Wade, now to be my permanent broker if I ever make any future purchases let me tell you. He talked me through the entire process, took all of the information that was needed and set my expectations on the process and the timeline I should expect. He then followed up by e-mail and phone each time to get the information that was needed for Lendi's compliance team to go over the loan to ensure it absolutely rock solid before sending it to the lender. Long story short, the loan was approved in a very short time, made easy as mentioned largely by Lendi's systems and processes and Matt's ability to get what was needed from me and to keep me in the loop throughout the process. I honestly can't speak higher of Matt or the team, fantastic experience for a first home buyer!
5 star service all the way
I signed up originally intending to have a conversation around what my options were, and ended up being pre approved for a loan. Hisham Rockley was amazing from beginning to end. He provided step by step guidance around what I needed to do and was personable throughout the whole process. He obviously takes pride in his work and values his clients. Hisham is an absolute asset to Lendi and I'd definitely recommend both him and Lendi to others.
Jack was a great broker and was very patient while answering my endless questions. He helped me get my first home loan quickly and effectively despite my unique circumstances. I'd highly recommend
Sensational service, Outstanding result
We came to Lendi from another broker not knowing what to expect, thought we might just be another number.
The service was fantastic The broker Rish contacted us every step of the way and did everything possible to get us from conditional approval to unconditional approval in record time and succeeded.
Thank you very much for your help!!
Julio - the Jesus of home loans
I have to say, Julio from Lendi was an absolute legend from the start. He took the time to explain the ins and outs of home loans and really helped with all of the financial jargon that otherwise wouldn't have made much sense to a newbie like me. I'd highly recommend Lendi to anyone and would definitely suggest asking for Julio. Thanks heaps, mate!
Easy to deal with
Amazing experience with Lendi! Mary-Anne Zaatiti was very knowledgeable, fast and great to deal with. She was on top of everything and got everything done so quickly and easily, even over the holiday period. It was an easy stress-free experience thanks to her.
We were only looking for quotes at the time but she explained everything so well that we decided to go ahead with it. I definitely would recommend speaking to her about your loan.
I was looking at buying my first home, and Jack White helped me through the whole process, in a quick and efficient way, I will definitely recommend Lendi to my relatives, and use lendi for my future investments !
Overall customer experience delivered by Harley has been excellent. Very timely responses to questions. I knew the type of product and pricing I was after and Harley was able to facilitate fast tracking the process as a consequence.
First Home Buyer
As a first home buyer not really understanding the whole process initially, Hasan Mansur was very knowledgeable, quick with all replies/following up and detailed in any answers to questions I had regarding the whole process. Very happy with the end result!
Can't expect any better!
Purely on my experience with Karan Anand who was a gem to work with, I am thoroughly convinced that this man knows what he is doing! He was a great listener, understood my requirement, made unbiased suggestions and his punctuality with the interaction is something i would recommend to others! Being a first home buyer, I was initially a bit scared but never thought getting a home loan would be so easy! Karan is the man to go to, if you are a serious buyer!
BJ professionalism at its finest!!!
Bj from Lendi is fantastic couldn’t have done it without his professionalism and experience even after my loan had settled months after I found and issue and he was there ready to fix the problem even as late as 8 o’clock at night so that I wouldn’t stress! Well done and cudos to you what an asset to their company! Everyone ask for BJ!!!
Customer Care Follow Up
After being fairly harsh in my earlier review I received a very prompt response from Lendi’s relationship manager whom I found was extremely understanding and apologetic, with the discussion we had over the phone I now feel that Lendi is very much customer focused company, I would very much recommend Lendi to anyone who might be enquiring about housing finance.
Liam Jordan at Lendi is professional, very knowledgeable, polite and helpful to an excellent standard. Thank you :-)
I cannot fault the service I received with Lendi through Liam Jordan. He was always polite and professional, informative, and punctual with phone appointments. I have been put on a lower interest mortgage with my existing provider. I would not have been able to do this at all without the advice and professionalism of Lendi.
Thank you again :-)
Harley Kebbe did an absolutely fantastic job in securing finance for my new home. He was punctual, factual and when I was stressed, he was as steady as a rock. I highly recommend him to get the job done, he is possessed of a friendly nature and a no nonsense approach. I believe that he is an asset to Lendi due to his diligence and professional approach. Thank you and well done!
Best lender!! Keeps me updated with the whole process, he is really friendly. Loves his job. Smooth process. Couldn’t ask for a better lender! Highly recommend him to all my family and friends.
Excellent customer service and assistance.
Excellent service and assistance from Hasan Mansur (loan specialist) who made this whole process very easy. Hasan kept me updated throughout the process and provided advice when requested. Raewyn McCauley (Client Solutions Expert) was also awesome once the loan had been approved and sorted out settlement. Very professional and I would recommend this service to anyone thinking about a home loan.
Great service and easy application process
T kept me in the loop during the whole application process. Great customer services and knowledge of products. Very satisfied with Lendi and would recommend it to anyone looking for a loan
Bj, gets the job done.
BJs customer service was fantastic, always there to help. Everything was so easy. Really took the pressure off me. The process was really clear and easy to do. Im super happy with the whole experience.
Amazing service and made our first home buyers experience any easy process!
My partner and I are started the hunt for our new house earlier this year and we had no idea where to start. Until we were referred to Cara Giovinazzo, who made the process extremely easy, super comfortable and took the extra time and effort to explain the processes step by step. She was always contactable for any questions we had, was extremely accommodating for any meetings we needed and always offered to come and explain any processes/questions in person (at our convenience). Not only did she shop for the best deals during our initial consul...tation, once we were ready to put in an offer Cara went through and searched again for any new or better deals that had become available since our initial consultation. She made the entire process from start to finish completely STRESS FREE! which we are super grateful for especially as this was our first house and the initial thought of finances/ documents/ approvals was daunting for us until we met with Cara and she took us through everything. She is also super lovely and professional. We cannot recommend Cara enough for anyone who is looking to buy a house and needs assistance.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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