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Still waiting for p/work from the lender they Lendi had quoted 5-10 days we'll it's been 20 days plus.
Great at the start and the middle off the process but have sent an email to Lendi still waiting!!! Very disappointed in the no contact with Lendi thought they would've following through
What a horrible web experience!
All I wanted to get was a basic comparison. The website asks for a ridiculous amount of personal information as if it is signing you up for a full on mortgage broker experience before it gives you any information. Each time you log in, it then asks all of the same questions again and keeps increasing the total lending amount so the few options that the website does give you can't even be used for fair comparison because the monthly payments are ridiculously inflated.
The whole experience was infuriating. So much wasted time and nothing of value delivered! Use a different service if you just want a basic comparison.
Wasted a month of our time for no outcome
After reviewing the good reviews of Lendi, we went to them for our new home purchase. We found the online application process quite good.
We have a non conventional history and company structures which made the application more complex, but the broker clearly (and admitted in the end) went to the wrong bank. After it was declined (after we were told it was all good), he persuaded us to give him a second chance with 'the right lender for us' on the basis it would be more suited to our circumstances. After much deliberating, we gave Lendi, and...
WARNING DON’T USE LENDI
My initial experience with my prepapproval was good - the rep was responsive and walked me through the steps of the pre approval process, however as soon as I paid the deposit I was passed on to another team and I became extremely frustrated with the level of customer service and the multiple mistakes that no one ever took ownership of.
The primary issues are listed below:
- My application form with all of my confidential information was sent to the incorrect address without any tracking. I have no idea where these forms ended up, I just hop...e they didn’t end up in the wrong hands! This caused significant delays and much stress. - As I received the loan documents so late, I really didn’t get much chance to review everything in much detail. The forms are very confusing and complicated and Lendi offered no assistance to go through this. I also found out at the last minute that I had applied for a credit card, which I was not made aware of - It was almost impossible to get anyone from Lendi on the phone. Also many of emails went unanswered - No one from Lendi called after settlement to congratulate me or tie things off. The lawyer and bank did, i would have thought a Lendi rep would too.. I trusted Lendi to provide me with guidance and comfort throughout the process of purchasing my first home. I was let down with my experience – I feel like I was sold a service, which really delivered the bare minimum and caused more stress than comfort. I am looking to move away from Lendi soon after my settlement date.
New standard of unprofessional Behaviour
Highly disappointed with the way they deal customers. No communication and i have been just waiting for 3 months to know that they cant proceed. They are saying that banks have changed their policies which i understand but I was chasing them for weeks for outcome. Edward who was calling me everyday for details and documents, didnot answer a single call, no reply to emails nothing at all. Well, good luck with this company and now I know that i have to stay away form this name.
I have been left bitterly disappointed with my lendi experience. We have been given the runaround by lendi-dealing wih multiple consultants, no continuity, delays, poor communication and lack of esclation and resolution. Now dealing with an unacceptable delay on a building project that we have been liaising with lendi on for 10 months.
Average customer service from broker, lender suggestions was disaster.
Broker has been pretty normal in service and approachable. Lender recommendation proved to be a disaster which even broker accepted. Painful experience and trouble throughout the process in dealing with lender.
My construction approval took 1 month to get it approved because lender kept asking documents at every now and then as they feel like and broker was not able to control situation well . I ended up paying penalty fine to builder for mistakes committed by bank and broker.
Issues of sending documents to incorrect address causing breach of...
Change of Mortgage Broker, No follow ups, No Emails, No phone calls after contract signed...
I would never recommend Lendi to anyone. They got me pre-approval but left me completely in the lurch after I signed my contract with the solicitor. I sent my contract to my new broker; a Mr A.L and then he went literally dead silent. No phone calls, no emails, I left him multiple messages, called up Lendi (Natasha?) Customer Success officers, etc. It got so bad and urgent (my cooling off period was ending), Hisham Rockley stepped in, but by then I've lost all faith. I hope the Royal Commission does shake up the industry. A really horrible experience
Take commissions, forget everything
Process took more than 90days(3 months) blame to holiday season and wasted my time and money that cost me monthly $1100 . That process easily could have been done in 4 to 5 days. Empty words mean nothing. Now no answer of phone or email, but now I approach bank directly. So problem solved. Lendi is really doing hard work to lend problems to their customers who put the trust on them. I Believe time contact direct lender not lendi. Thank you whatever you have done to us but no more
SHOCKING!! SAVE YOURSELF THE HEADACHE
Save yourself the headache and keep away. I was given empty promises, had to chase them up often. They recommended AMP, it took approx 3 weeks to get a pre- approval despite expressing urgency. I had to go over 42 pages of documentation, paperwork after paperwork. They sat on the information provided for a while. They gave me empty promises. If you are not too concerned about time and whether you get an approval, then speak to Lendi. Thank you ANZ for approving my application with an unconditional approval within 4 days.
Good service but Over promised, under delivered on interest rates
Good service to refinance old loan.
Good speed on processing.
On interest rate we were over promised and under delivered on lower interest rate. Only average improvement previous rate.
Only modrately satisfied
Failed on every front.
My dealings with Lendi have left a lot to be desired to the point I am reluctant to bother with brokers in future... I applied to refinance my investment property, to find myself constantly chasing and following up the broker, who always seemed to be on a flight, in hospital or other wise occupied.. this went on for 2 months and in the end I simply stopped following up; I have not heard back from that broker since. I then called head office to seek assistance from someone else, only to never get a phone call back... Lendi is one of the worst organisations I have had to deal with, they seem to have no concept of customer service or common courtesy.
Great service and professionalism.
[name removed] and the team at Lendi were very friendly and helpful throughout the entire process. I would have no hesitation in recommending Lendi to anyone in the future. Thank you for your prompt and professional assistance.
Not very excited.
The bank lifted the rate by 0.15% after I just signed the contract. To me for customer sake Lendi should negotiate to keep promised rate for a period of time.
My advice is to not use Lendi.
Worst communication throughout whole process of loan application to settlement of loan. Think again before using lendi. Longest most drawn out painfull process
Worst experience ever!!
Customer service started off great. Started to go downhill once our pre-approval application was lodged. We were informed it would be two days. Then we heard nothing for 4 days so I called our “loan expert” .... no answer and no response to voice messages left or emails sent. After 2 weeks we finally had pre approval.
Then we found the house. Application went in for unconditional approval. Again we were told 2 days. After 5 weeks..... yes FIVE WEEKS and having to go to the “experts” supervisor we finally had unconditional approval. In the midd...
We began our transaction with Jason, who was amazing! Then we got switched between 2 different lenders afer that, and there was no communication between them, the bank or the conveyencer and our home loan almost fell through! We got more information by going straight to the banks and relied heavily on our conveyencer by the end of it because our advisor, whom I won't name, was saying one thing but doing another. Jason was awesome, but I probably wouldn't recommend Lendi as a whole to anyone.
Unfortunately, I had a terrible experience with Lendi. They underquoted the fees and as such I am currently $2k+ out of pocket. When I asked questions about the fees they were condescending and told me I was ‘over thinking things’. They promised that the fees would be refunded within 10 days of settlement which was a month ago. I raised a complaint a month ago, still not resolved. I would highly recommend steering clear of this company.
So incredibly unprofessional
DO NOT EVER DEAL WITH THIS SHONKY COMPANY. [Name Removed] was very polite although had no idea what he was talking about. Second person I dealt with was [Name Removed] who was very rude and also seemed to have no idea what she was talking about. [Name Removed] was the third person I dealt with who promised the earth yet still didn't deliver (efficiently). It took a few days shy of 12 months for Lendi to get the details right, my loan was actually approved 3 times by the lender before Lendi even came close to getting the details right. I hate Lendi with a passion but was promised the earth and kept holding on. I would highly recommend finding another broker, these people have no idea what they're talking about.
Do not use if you are in WA!
Our first home buying experience was ruined by Lendi. They were quick to find us the correct loan that would suit us, but from there it was nightmare. Our broker; [name removed], must be extremely green in the industry and wasn’t a big fan of doing his job. We provided everything we were told to (many times) but he did not perform on his part, constantly stuffing it up, like losing the Contract of Sale for one example. Several employees there are not even aware that Perth is 3 hours behind Sydney (where they are based).
Because they were not e...
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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