Reviewer Photos & Videos
Quick Turn Around for Refinancing/ Clear about what is needed
Thomas was wonderful in getting everything set up to process with our refinance. Great to deal with
Only reason I gave a 4 out of 5 stars was at the end of this process we were only requested to get our payout figure for home loan the night before settlement which caused some stress
Customer service not very good, loads of promises and deliver little. I was made to feel excited about the prospect of a better mortgage and then let down with no result. Rang to enquire about progress and got different person, knew nothing about my loan and sounded disinterested.
ok to use for a once off refinance or new loan, if it involves any cashback offers, chase up what is required yourself direct with the bank. and if your after any information or advise afterwards don’t bother.
Very professional and helpful
The customer service we received from George El-Khoury was professional and extremely helpful. George walked us through the refinancing process and ensured that we had all necessary information to make an informed decision. Not to mention the rate we received as much better than we had hoped.
5-6 Months on!!!
Approached Lendi to refinance my house and debts, December last year thought they would be great, but had nothing but issues with them.
The lack of knowledge regarding what paperwork is required and the lack of communication between broker and customer has been disgraceful.
Still getting messages to say our loan is with the loans team for 4 weeks on and further.
If they didn't want to do our loan they should be up front and tell you.
Not sure what they think they are doing?????
Very badly managed.
Even taking into the fact that Covid 19 came about I was able to organise finance through someone else
in just over a month.
All I can say is Wake up Lendi and if you, have sense about finance do not use these people too in experienced!
Supplied all documents no word after 1 month
The customer service is non existent as I supplied all requested documentation and no word after a month so I sent an e-mail informing Lendi and the so called "Home Loan Specialist" of my displeasure at not hearing from Lendi and still no response and nearly 2 weeks have elapsed since my last e-mail.
Good service, helpful and prompt follow ups
We had a few administration issues with the bank, but Lendi staff were very prompt and helped to sort out the issues with us. I would use Lendi again and recommend them to others.
On the right track
We are very thankful for Brendan Reid and the team at Lendi for helping us secure our home loan. Harley, the first person we dealt with was so friendly and helpful. Brendan Reid the team member who assisted us the most was fantastic and tried his best to do everything he could to help us. Ron? At the end was also very friendly and helpful. The only issue we had was too many people helping. There was one other random person that rang just for the sake of ringing. The rang the day after Brendan rang to pretty much tell me everything Brendan had a...lready explained but in less detail and not as much assurance because "he only just got my file and hasn't really looked at it yet." I don't know if he was higher up and just trying to seem important compared to Brendan but he had no idea and there was no need for him to call, Brendan had it under control! Thanks Brendan, you rock!
Very Good Service from Lendi
Very good knowledgeable advice and assistance from Liam who was able to achieve a reduction in our home loan percentage with Westpac. Would recommend Lendi and Liam in this regard. Well Done. Mark and Maureen S. Melbourne. VIC
Great result. Lendi told me that they could save me money and they did.
I had attempted this saving myself and had no success.
The relationship that Lendi had with my bank got the deal over the line.
I am very happy with the outcome
Terrible and painful experience that got us no where.
I first submitted documents to a Lendi broker on 29/01/2020. We were told things were looking good and we put a contract on a house. 3 extensions on the contract later AND 9.5 weeks of back and forth with the broker. Nothing! I became frustrated and could not get a clear answer on where things were at. I spoke to the supervisor (who didn’t even get back to me until late the next day) who then informed me that no applications had even been submitted to any banks. I ended the relationship with Lendi and started over with another broker. Less than 2 weeks we had our contract unconditional. My advice is to steer clear of Lendi. An awful, quite traumatic experience that nearly lost us the house. I would give 0 stars if this review let me.
Great customer service & product knowledge
Matt from Lendi was so easy to talk to & contact; he was informative & always kept me up to date with where my application was at. It’s been a pleasure working with him on my home loan.
Rude staff and no communication at all
This is a hard time for everyone. I was in the middle of applying to refinance my property when COVID-19 hit and my broker at Lendi went totally silent. I emailed 3 time and even tried to call and message through the site and was met with contempt for even trying to communicate with these offices during this time. I have no idea if my application was submitted or if I even have a chance to refinance at a time that I really need to. I could lose my house now because I was waiting on Lendi and they greatly just let me down. I wouldn't trust these people to even respond to an email let alone get you a good deal on refinancing your home. How hard is it to return communication with a client? RUDE.
Krishneel Kumar helped us get a good interest rate refinancing our house. Wasn’t a seem less procedure but we got there. More info on paper work required would have been helpful.
My application process has been pretty hassle free. The customer service has been friendly and helpful. The fees discussion was a little vague as a few fees that I was unaware of were brought up later in the application. Overall though a good service.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
Get an answer from our members and Lendi representatives
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