Reviewer Photos & Videos
The Desired Outcome
Roz Al-Mandawy from Lendi was able to get our refinancing across the line despite all the challenges and issues faced, where others had left us hanging without decisions and failing to progress our application. Roz fixed up all of the issues in getting us the correct loan offer documents, and she didn't give up on us like the other 'Banks' had done!
Thanks to Roz and the team at Lendi, for getting us the desired outcome !
Mike S from Lendi- Made our Refinance So easy!!
We are so thankful to Mike S from Lendi for his time, effort, follow ups and easy transition. Mike S from Lendi saved us $5000 a year, helped us choose the best Mortgage broker for our needs and got us excited in the savings. He went over and above to help us with paperwork and always greeted us with Joy in his voice. The dashboard was very easy to use and helped us cut the time in half. We are truly blessed by Mike. We highly recommended Lendi and will use again.
Easy process, professional and friendly service, super quick turnaround
Customer service was great! I was kept fully informed throughout and was presented clearly with options available to me. The rate that I received with my existing lender was fantastic.
Waste of time fir my family
Won’t lendi to my post code - discrimination. I can’t believe that the advertising campaign is not what the product is. The excuses were vast and varied. Satisfaction zero. Waste of time.
Great Service and Great Result
I came across Lendi a couple of months back. I was introduced to Eric Chou, one of the brokers. I can surely say this was the best customer service experience I got so far in any industry from start to finish. Definitely recommend
Went exactly as planned
Very happy with Alex and the team, saving several hundred a month, 2 documents to sign and my end completed in 15minutes over 2 days. Too easy and quicker than goingbtovthe bank
Lack of customer service
I was told about 20 days to here if loan excepted 2 months many phones calls and emails later still no reply if I could give a zero I would
Home Loan Process Simple & Easy
The whole process with the Lendi Team (Rax, Mary & Tammy) was 100%. Friendly and easy to speak to and super helpful. Any questions and issues, answers ASAP and always contactable. Would recommend to all.
Exceptional help and advice!
I can't praise Alberto Gorgioski more for his help and advice. I'm not very home loan savvy, so not only did he explain everything to me in layman's terms, he also managed to teach me what I should be looking out for. I couldn't be happier with his help and how quickly (less than a week)he managed to get my home loan sorted and my interest rate lowered. I would definitely recommend him to anybody needing help or advice.
Awesome service from Harley
Harley Kebbe helped me get a better rate with my current bank, saving me time and money. The whole process was easy and pretty hassle free, can't recommend Harley highly enough. Thanks again!
Highly recommend. Customer service went above and beyond to provide guidance through a complex settlement process!
- Customer service from Matthew Wade was exceptional. He was informative, patient and available whenever I needed advice
- No hidden costs received to date
- competitive rates from a good lender HSBC
It’s a great experience to deal with Lendi with our first home loan process especially to Thomas Durham and team. Appreciate all the work they’ve done and I personally recommend him to my friends in searching for there home loan. Very mindful and experience with regards to his knowledge.
Thank you and well done Thomas!!
Arnel and Arlene
Saving us over $400 a month!
I found Lendi online wanting to compare my home loan rate and I’m so glad I did.
Alex from Lendi called me after I did a comparison and we had an honest chat about my family’s wants and needs from a home loan.
Obviously paying a lesser amount per week was at the top of the list and Alex was able to organise this for us with our current bank.
We had some issues with the bank getting out of our loan, but Alex stayed with us for over a month, checking in & giving us any updates as we went along.
The whole process was made easy and simple, i...ncluding the use of the Lendi platform. It was really easy to use; you fill out an application form & upload documents which Alex could see straight away. Lendi makes changing home loans a stress free process. And I loved that you don’t have to deal with the banks yourself!
Greatest assist you could ask for. Will save you big $$$$$$
Assistance and advice was extremely helpful and has helped our family save big $$$$ on our home loan. I highly recommend use this service and will definitely seek their assistance each occasion the loan period is reviewed. There was no costs that were submitting the assistance which was an extra bonuses and the knowledge we have received through Lendi is invaluable.
The service from Luis was top draw it was just a shame Westpac let him down with their communication & speed of response. We would recommend Luis & Lendi to everyone! Thanx
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
Get an answer from our members and Lendi representatives
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