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Lendi - Not easy home loan
Although the company did find us a good rate the process we had to go through was stressful, really slow and the communication between the broker and lender wasn't smooth. It took longer than it would normally through a bank and eventually once settlement happened we couldn't access the funds straight away, although we were being charged interest on the loan. We were refinancing a home loan so the old bank had to be paid out and the surplus was available to us. The old bank got paid out however it took an additional 2 days for us to access the surplus. Why is that? Short term money market?
All I got from Lendi was stress and anger. We have received wrong loan after paying 10% of deposit whereas we wanted owner occupied. The broker didn't accept that he made the mistake and told us that assessor in the bank gave us wrong loan(investment loan). He was insisting that we should accept investment loan and he will change it to owner occupied later. However after calling the bank, all became clear that broker lodged wrong application!!! and changing investment loan to owner occupied will cost thousands ! We had a wrong loan Just weeks a...way from settlement which could lead us to lose 10% deposit that we already paid. So you can imagine how stressed we were. Thanks to his manager, she tried to fix the problem, and she told us it will take up to 3 weeks to get loan from online bank which was stressful as well but to be honest she was trying to fix the problem that her colleague caused.! However my husband & I went to the bank and submitted our documents to the bank and we got right loan in just 48 hours! Don't waste your time with brokers! Go directly to the bank and they will help you without any stress and any hassle. Very bad experience with Lendi
We contacted Lendi approximately 3 months ago to help with our mortgages. To date the issue is still not resolved and we have decided to give them the flick. Lendi are appalling at customer service, for example, not returning phone calls, not answering emails and continually asking for the same information which we had provided on more than one occasion. Lendi do not take any responsibility for their lack of customer care and love to blame anyone or anything else but themselves. BEWARE - stay away from them!
The entire process was endlessly frustrating and time consuming due to continuing requests made to us and our accountants for yet more information (much of it irrelevant). Despite explaining our financial circumstances time and again, the Lendi "team" never got it. Requests made for updates were rarely handled in a timely way. It has put me off borrowing ever again.
taking weeks and no contact
well at first all was great get to signing the papers with Australian credit and finance Brisbane (Lendi so they tell me) and then no contact hard to get a hold of consultant very stressful to deal with would not recommend to anyone it has been over a month now and still not sorted out. When they came out to see us for the first time it all sounded great they could save us all this money and have our loan paid off in no time once papers were signed there was no contact which makes us worried and would do to anyone I would say.4 months on and it is still going we finally got our paperwork to find they have not applied for the loan we asked for one of the worst companies I have ever dealt with.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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