??!
1 photo
Lendi

Lendi (page 7 of 7)

4.6 from 1,968 reviews · View Statistics

Reviews

Previous
Next

Great communication and excellent service

published

All team members were extremely helpful. My only suggestion is they need to be more forthcoming in terms of the additional fees and charges that can apply.
Thank you

1 comment
Lendi
Relationship manager -Lendi

Hi Claire, Thanks for the great review and for letting us know how we can make sure we get that fifth star next time! Let us know if you ever need anything in the future, we're always happy to help.

Refinance

published

First contact great.the settlement process got complicated but happy with final result.settlement person was very hard to contact and did not always return calls.

1 comment
Lendi
Relationship manager -Lendi

Hi David, Thanks for letting us know about your experience with us all here at Lendi. We're sorry to hear we lost a star, hoping we can help you out in the future, keep in touch, and earn it back! Let us know if you ever need anything.

Prompt responses and awesome service

published

I am happy to have approached Lendi for my home load needs. Timothy and team from Lendi were patient and prompt in their responses. It was a good suggestion from Timothy that we go for a pre-approved loan for buying land and then extend it later for home construction. Being our first bank loan in Australia Timothy and team ensured that we understand all the intricacies involved and set the right expectations with the Loan approval amount and time that is needed for getting the process done.

I the only reason it is a 4 star and not 5 because initially we had to do a lot of to and from for the documents. Otherwise the service provided were top notch.

1 comment
Lendi
Relationship manager -Lendi

Hi Vinod, Thanks for taking the time to let us know about the great experience you've had with Tim and our team here at Lendi. Please reach out to us next time you need anything so we can work day and night to earn that fifth star!

Home Loans

Find out how Lendi compares to other Home Loans

Know better, choose better.

Compare all
NHO

NHODeagon

  • Verified customer

Such a simple process

published

We just needed to review and refinance. Our consultant was timely, friendly, and helpful. All done in dust in less than 10 days.

1 comment
Lendi
Relationship manager -Lendi

Hi NHO, Great to hear we were able to help you out with your refinance. Let us know if you ever need anything else and we'll do whatever it takes to earn that fifth star!

Nice and easy

published

Took some time but the overall process was easy and staff were very helpful and knowledgeable. Thanks very much again.

1 comment
Lendi
Relationship manager -Lendi

Hi Tee, Thank you for taking the time to leave a positive review. All the best!

Great experience

published

ANthony has provided great customer service and has been very professional in his dealings with us. It has been a pleasure dealing with Leni.

1 comment
Lendi
Relationship manager -Lendi

Hi Dave, Thanks for letting us know about the positive experience you've had with Lendi. Next time be sure to let us know what we can do to earn that extra star, all the best!

Friendly and professional service

published

We're very happy with the outcome and in particular the initial advice and assistance from Samer Reslan was excellent. We wanted a better deal than our existing mortgage and Samer and Lendi have certainly helped us achieve our goal.

1 comment
Lendi
Relationship manager -Lendi

Hi Ronnie, Thank you for taking the time to leave such a positive review. We're pleased to hear Samer and the Lendi team were able to get you a better home loan and achieve your goals, all the best!

Simon

Simon

  • 4 reviews
  • Verified customer

Good result, a few bumps to get there

published

Applied through Lendi, broker (Aaron) achieved the deal we were looking for with an unexpected lender (AMP). Process was easy to do online but required a number of follow up emails and duplicate requests for information. Settlement occurred quickly, but the flow of information as to what to expect as a customer ie. that bank cheques would be mailed to me rather than deposited with other lenders at settlement was not clear. Overall a good, friendly service let down by disjointed and often unclear processes, probably reflectedive of the 'start up culture' of a new company like Lendi, which once improved should lead to higher ratings and more satisfied customers.

1 comment
Lendi
Relationship manager -Lendi
Judge Janet

Judge JanetEAST FREMANTLE

GOT THERE IN THE END PHEW!!!

published

An unusual set of circumstances that didn't fit into the normal - I need mortgage - please help - ok - job done. Took some time but we were made confident that it would all work out in the end - which it has. Thank you.

1 comment
Lendi
Relationship manager -Lendi

Hi Judge Janet, Great to hear the Lendi team were able to get your home loan sorted. Let us know if you ever need anything else, we'd love to help you out again and show you the five star service we pride ourselves on.

Home Loans

Find out how Lendi compares to other Home Loans

Know better, choose better.

Compare all

great

published

all ways helpfull and got back to me strait away was not all plain sailing like i say no problems

1 comment
Lendi
Relationship manager -Lendi

Thanks for taking the time to leave a review Rob, we're pleased to hear you found the Lendi team helpful and responsive. All the best and we'll see what we can do to get an extra star next time.

Rohan

Rohan

  • 2 reviews
  • 1 like

Home loan refinance

published

consultants kept me in the loop all the way through the process. Maybe too many people involved & would have been better dealing with one person throughout.

1 comment
Lendi
Relationship manager -Lendi
Lisa Bonsor

Lisa BonsorWollongong Australia

  • 2 reviews

First class assistance

published

We did not use Lendi in the end because of time constraints but would recommend them. Alannah was terrific. Nothing was too much trouble. She worked so hard to get our mortgage sorted within a very short time frame. She work all hours and went above and beyond to assist us.

1 comment
Lendi
Relationship manager -Lendi

Hi Lisa, Thanks for taking the time to recommend us! If you ever need anything in the future please let us know.

Great service.

published

I couldn't be happier with the service from Lendi. With their assistance and service I was able to refinance my loan for a better product , they kept me update during the whole process.I will recommend Lendi to anyone.

1 comment
Australian Credit and Finance
Relationship manager -Australian Credit and Finance

Hi Bossley, Thanks for the positive feedback. Glad we could help you get a better deal.

Page 7 of 7
See all Lendi reviews

Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

Get an answer from our members and Lendi representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.