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Lendi

Lendi (page 8 of 8)

4.6 from 2,035 reviews · View Statistics

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Shocking

published
3 comments
Lendi
Relationship manager -Lendi
Frustrated
Frustrated
Lendi
Relationship manager -Lendi
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Zsuzsa S

Zsuzsa SGold Coast

Settlement

published
1 comment
Lendi
Relationship manager -Lendi
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terrible customer service, breaching the law

published

terrible customer service, breaching the law by calling me multiple times in a day AFTER I unsubscribed. absolutely do not recommend under any circumstances.

1 comment
Lendi
Relationship manager -Lendi
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very long process

published

A very long process which we were not used to with our previous broker. If we knew it was going to be as hard as it was, we probably would have cancelled it. In saying this, we have no problems with the staff, only doing their job.

1 comment
Lendi
Relationship manager -Lendi
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  • Verified

A scary settlement

published
1 comment
Lendi
Relationship manager -Lendi
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Aaron

AaronVictoria

Average to say the least.

published

Barely improved rate, hounded us constantly. 5 to 10 calls a day to me and my wife plus emails just to push it faster for their own commission. Just call the bank yourself for a discounted rate.

1 comment
Lendi
Relationship manager -Lendi
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Professional Partners

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Don't use Lendi ever!

published

Because of their inability to correctly communicate terms and rates of loan they offered us we now pay an extra $27000 in interest and missed settlement twice waiting for them to "fix a problem I found in documentation...that would have had us paying nearly 1% more for our loan. I could have got a cheaper deal with my own bank in the end but because we had to settle a purchase we had no choice but to go ahead with their "band aid fix" and accept a higher than originally offered and confirmed in writing rate. Beware...check your loan offer documents carefully! Not sure how many people they may have caught using this scam.

3 comments
Lendi
Relationship manager -Lendi
Shelzyb
Shelzyb

If only you could have sorted my loan out as fast as you respond to negative feedback!

Lendi
Relationship manager -Lendi

Hi Shelzyb, Thank you for your response and for letting us know that one of our staff are looking into this for you. Please let us know if there is anything further we can do to help.

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Landlord

LandlordMelb

  • 4 reviews
  • 7 likes

Days until settlement and incorrect documents

published
7 comments
Lendi
Relationship manager -Lendi
Landlord
Landlord

I have private messages although after dealing with multiple people at Lendi I'm still not confident this will be rectified in time.

Lendi
Relationship manager -Lendi

Thanks for responding to our message Pam, we'll look into this for you ASAP and see how we can help. Let us know if you need anything else.

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Long frustrating process

published

Lack of communication throughout the process no return phone calls passed to new representative at various stages to avoid responsibility stressful and horrible experience..

2 comments
Lendi
Relationship manager -Lendi
Connie
Connie

No problem..

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Trish

TrishMurwillumbah

Very slow and lots of excusses

published

In total settlement took 11weeks to settle. I have had to chase and follow through with everything. Re submit paper work and Identification certificates.
And then my release paper work was incorrect which then lead to some how an extra 3 weeks.

3 comments
Lendi
Relationship manager -Lendi
Trish
Trish

Sorry not sure how to reply privately. I have submitted my phone number to another response from this

Lendi
Relationship manager -Lendi

Thanks Trish, we'll be in touch.

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Lendi - Not easy home loan

published

Although the company did find us a good rate the process we had to go through was stressful, really slow and the communication between the broker and lender wasn't smooth. It took longer than it would normally through a bank and eventually once settlement happened we couldn't access the funds straight away, although we were being charged interest on the loan. We were refinancing a home loan so the old bank had to be paid out and the surplus was available to us. The old bank got paid out however it took an additional 2 days for us to access the surplus. Why is that? Short term money market?

1 comment
Lendi
Relationship manager -Lendi
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Rose

Rose

  • 4 reviews
  • 3 likes

Terrible exprience

published
1 comment
Lendi
Relationship manager -Lendi
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Professional Partners

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M and M

M and MSydney Surrounds, NSW

  • 3 reviews
  • 9 likes

Appalling service

published

We contacted Lendi approximately 3 months ago to help with our mortgages. To date the issue is still not resolved and we have decided to give them the flick. Lendi are appalling at customer service, for example, not returning phone calls, not answering emails and continually asking for the same information which we had provided on more than one occasion. Lendi do not take any responsibility for their lack of customer care and love to blame anyone or anything else but themselves. BEWARE - stay away from them!

1 comment
Lendi
Relationship manager -Lendi
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RRR

RRR

  • 2 reviews
  • 1 like

Nuisance caller

published

After I began an application with them, they called me multiple times a day, even after I told them that the house had been sold to someone else and I would contact them when I found another. One day they called me nine times, never leaving a message.

1 comment
Lendi
Relationship manager -Lendi
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Never again

published

The entire process was endlessly frustrating and time consuming due to continuing requests made to us and our accountants for yet more information (much of it irrelevant). Despite explaining our financial circumstances time and again, the Lendi "team" never got it. Requests made for updates were rarely handled in a timely way. It has put me off borrowing ever again.

1 comment
Australian Credit and Finance
Relationship manager -Australian Credit and Finance
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big Al

big Al

  • 2 reviews
  • 2 likes

taking weeks and no contact

published

well at first all was great get to signing the papers with Australian credit and finance Brisbane (Lendi so they tell me) and then no contact hard to get a hold of consultant very stressful to deal with would not recommend to anyone it has been over a month now and still not sorted out. When they came out to see us for the first time it all sounded great they could save us all this money and have our loan paid off in no time once papers were signed there was no contact which makes us worried and would do to anyone I would say.4 months on and it is still going we finally got our paperwork to find they have not applied for the loan we asked for one of the worst companies I have ever dealt with.

1 comment
Australian Credit and Finance
Relationship manager -Australian Credit and Finance
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Page 8 of 8
See all Lendi reviews

Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

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