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Lendi
4.6 from 2,169 reviews · View Statistics
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John R.
John R.Kimberley, WA

POOR AFTER SALES

published

After a great sales service I received my loan documents for review. I questioned the terms and conditions and have been told it is the brokers responsibility I.e. Lendi to resolve not the Bank. However after contacting Lendi multiple times I have had zero help. They even said they are not the broker? So who is the broker then? Are they just sales people? It is a serious undertaking to take on a mortgage and I am not happy with lendi after sales service

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Jinx T.
Jinx T.Wide Bay-Burnett, QLD

Absolute nightmare. Go straight to the bank and forget lendi.

published
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0.0
(1,234)

Not a quick process

published

Started the process nearly 5 weeks ago to refinance my home loan. Application to selected bank just submitted only yesterday. Very frustrating how long Lendi take. Would not use them again for this reason.

Incentivised Review No
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Lindy Mcrae
Lindy McraeGreater Melbourne (Outer), VIC

Disappointed

published
Incentivised Review No
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Lindy Mcrae
Lindy Mcrae

Update: I was able to approach ANZ myself and obtain conditional approval on an investment loan very quickly..... Lendi was a complete was of time with only negative outcomes. Never again....

Do yourself a favour

published
Incentivised Review No
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Meg and Nick
Meg and NickHunter Region, NSW
  • Verified

Took over 3 months to settle

published

Mortgage broker was great but Lendi themselves were hopeless. Took over 3 months to settle…kept telling me they were hoping for it to happen the following week..again & again & again. Rate was good. But 3.5 months was not what I consider to be easier & quicker

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Bec
BecGreater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 6 likes

Incorrect calculations lost us thousands

published
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Lendi
Relationship manager -Lendi

Hi Bec, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and I am aware that you currently have someone looking into this for you. Please don't hesitate to reach out if you need.

Tony Spark
Tony SparkHunter Region, NSW
  • 4 reviews
  • 1 like

HARRASSMENT

published

Filled out an enquiry form and then was relentlessly stalked by some employee on his mobile - called me literally 10 times to generate business. I eventually threatened to call the police if they didnt stop calling me.

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0.0
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Waste of time

published

Rude consultant who refused to submit an application for me, so I contacted my bank directly who pre-approved my application that day on the same rate. Thanks for wasting my time!

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Can't be bothered

published

The initial all I got was great, the guy gave me good details, was friendly and booked me in with a specialist. The specialist call was terrible. He didn't explain things. When I tried to answer his questions, he didn't understand, which happens, but when I tried to ask what he wasn't understanding, he took it out and said "I can't help you. You should go to someone else". Way to turn around a keen customer.

Incentivised Review No
Lendi
Relationship manager -Lendi
Barbara Dooley
Barbara DooleySydney, NSW

Terrible service

published

Took over 3 months to settle. Most frustrating process I have ever been through. Never again. Next time I will go straight to the Lender and not use this Company.

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Gabi
GabiGreater Melbourne (Outer), VIC
  • 3 reviews
  • 12 likes
  • Verified

Strike 2

published

After being told my first contract interest rate expired before they could get the contract. 2nd one received and made appointment with the bank for id and loan check only to be told that it was the incorrect contract again. Are these guys really MORTGAGE BROKERS???
My last review saw me getting one call to resolve the issue which I was unable to take as I was working. No follow-up call made to me. Is this how you provide customer service....I think not. Not impressed with any practices of Lendi and their professional way of wasting peoples time ongoing. My rating to date has fallen from 1 star to - 5 for their effort - NOT.

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Elkay
ElkayAscot Vale
  • 6 reviews
  • 4 likes

Long drawn series of mistakes that I was left to fix

published
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Joseph
JosephGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Thanks for wasting my time.

published

It would be nice if I was able to talk to the consultant assigned to me. A call time was set up twice and both times he failed to call. Very disappointed. Thank you for wasting my time!

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0.0
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Anonymous
Anonymous Perth, WA

Will never go through lendi again

published

Applied for a loan in November 2020, loan still has not gone through May 2021. I have lost a lot of money in interest in this period of time! Lendi keeps blaming the banks for the wait, however are very slow themselves to find resolutions to questions I have asked.

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Page 1 of 6

Questions & Answers

Puspa S.
Puspa S.asked

Who do I contact to help sort out my application as my lendi rep is stuffing us around and keeps emailing and asking for stuff we have already provided, he said everything was fine and we will hear back regarding approval but emailed again today asking for details he had asked few weeks ago.

3 answers
Lendi
Relationship manager -Lendi

Hi Puspa, thank you for taking the time to reach out to us. We’re so sorry to hear your experience so far has not been an enjoyable one. We pride ourselves on our customer experience and we will be looking into what is happening. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.

Puspa S.
Puspa S.

Hi I have replied to your private msg, pls take action as we don’t have much time before the property settlement and I have supplied the name of the broker so you can look into it.

Lendi
Relationship manager -Lendi

Hi, I have responded in our private message.

Dips
Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish
GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

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