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Lendi
4.6 from 2,769 reviews · View Statistics
Listing monitored by Lendi

Pros

Gives access to competitive deals
Professional, knowledgeable specialists
Easy to use platform

Reviews

4.8
231 reviews
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Sue
SueGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Most stressful time l have had in a long time with terrible results

published

Customer service was nil by a manager who told me on the Friday he would let me know an answer on the Monday after 20 phone calls and emails final got a response when l said l was going to make a formal complaint or contact the ombudsman

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
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Moises Uzcategui
Moises UzcateguiMetropolitan Adelaide, SA

It took more than 1 year to do a refinance loan

published

It took more than a year to refinance a loan missing a better rate as it went up. Also promised calls and then never call. I got the loan in the end but with 1.7% more than when I started the application.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateMay 2022
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message

Hi Moises, thank you for taking the time to review your experience with us. We pride ourselves on our customer experience and we will be looking into what happened. We will send you a private message to discuss this further. Thank you.

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Linds
LindsSydney Surrounds, NSW

A great experience!

published

Or Lendi consultant was always helpful and respectful of my time. I think the rate we received was ok considering they are on the rise. Our home loan specialist who came on board late in the process confused matters and requested documents that we had already provided. Not sure why she is necessary?

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
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Kellyville
KellyvilleSydney, NSW
  • 2 reviews
  • 3 likes

Unreliable and waste of time

published

I used Lendi twice, once as a first home buyer and then for refinance. In both instances I got wrong products recommended and the process was so slow that I had to get loan arranged from somewhere else.
During refinance I was suggested HSBC. I patiently waited for 4 months but got an abysmal 3.37% fixed rate offer blaming the bank. I would recommend Lendi to those who want to waste their time.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message

Hi there, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further.

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becra
becraRichmond-Tweed, NSW

Very efficient and helpful.

published

I was very satisfied and happy with the experience I had with Lendi agent Samuel De Swardt. He was very helpful and very quick to respond to any queries or concerns I had with the refinancing of my loan. The interest rate and bank he has secured for me has been better than I had hoped for.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
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Bryan B.
Bryan B.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Very disappointed with Lendi settlement team

published

The broker i delt with to start the process Eric was fantastic but it went down hill from there , i was sent 2 incorrect bank contracts the settlement member Roneel was very hard to get onto he only returned my call after an email outlining my intentions to contact the ombudsman I was given 6 different settlement dates with a lack of explanation why ? that is totally unacceptable and poor business practise we have excellent credit history which was a straight forward application but clearly for a business that is in this line of work on a daily basis cant even get the simple refinance contract settled in a timely manner this is a real concern .I definitely will not be recommending Lendi to family or friends .

  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
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Morty
MortySouth East Queensland, QLD
  • 3 reviews
  • 1 like

Best platform so far

published

You simply upload one document at the time step by step until you have all boxes ticked.
That's it.
Then they contact you for best loan options and they submit all documents to your new loan provider.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateNovember 2021
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
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Jon
JonPerth, WA

What a joke this company is

published

Had a dispute about 6 weeks ago and manager called and we sorted it out ..told everything will be fixed in 21 days..so I proceeded no further as took their word again.. !! What a mistake that was 27 days and still waiting ..should have kept to my guns and principal instead of being understanding..no car taken here..very..very poor

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateJuly 2021
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
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Jinx T.
Jinx T.Wide Bay-Burnett, QLD

Absolute nightmare. Go straight to the bank and forget lendi.

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Jinx T.
Jinx T.

Process started 02/04 and finalised 09/08 to do a simple re-finance of my home and investment loan. Thanks Lendi.

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Art
ArtSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Great Job Luke Sutton

published

Thanks Luke for your good work.
Luke was great to work with, always answering emails and my phone calls in a quick amount of time.
Any issues he would get corrected ASAP where he could.
Always tried to be honest.
Great job Luke Thank you. Lendi are lucky to have good people like you representing the company.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
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Linda B.
Linda B.South East Queensland, QLD
  • 3 reviews
  • 4 likes

Buying and settling - Take 2

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateMay 2020
  • Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message

Hi Linda, great to hear your experience with Dean was a great one! Thank you for taking the time to leave us a review. We look forward to assisting you in the future.

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Frustratingly slow

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

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Waste of time fir my family

published

Won’t lendi to my post code - discrimination. I can’t believe that the advertising campaign is not what the product is. The excuses were vast and varied. Satisfaction zero. Waste of time.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Michael
MichaelSouth Australia

Lack of customer service

published

I was told about 20 days to here if loan excepted 2 months many phones calls and emails later still no reply if I could give a zero I would

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateSeptember 2020
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Sam
SamSouth East Queensland, QLD
  • 3 reviews

Information provided was consistently incorrect and misleading causing us to almost lose the house we purchased.

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateSeptember 2020
  • Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
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Questions & Answers

casper8221
casper8221asked

Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.

Please respond to my email and follow instructions within.
Looking forward to a reply.

1 answer
Lendi
Relationship manager -LendiSend a private message

Hi Casper,

I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!

Alex G.
Alex G.asked

Hi lendi.

I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:

1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity

He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.

May I hear from you soon.

Thank you.

Alex
0430 308 813

1 answer
Lendi
Relationship manager -LendiSend a private message
daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -LendiSend a private message
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Get an answer from our members and Lendi representatives

Details · 

About Lendi

Lendi is an Australian home loan platform that helps borrowers compare, apply for, and settle their home loan. They work with over 25 Australian banks and lenders to provide you with options that meet your home loan needs.

After inputting information regarding your financial situation, Lendi’s smart technology will compare and filter through thousands of loan options to find your best match.

You will then be given a tailored shortlist of home loans based on the information you have provided. Lendi uses an Approval Confidence™ tool that means you’ll only be shown loans that you have a high approval likelihood for.

If you decide to move forward with a loan, Lendi’s Home Loan Specialists will guide you through the application and settlement process. The application process is entirely online, and expert help is available 24/7.

Points of praise:

  • Many reviewers found that Lendi gave them access to competitive deals on the market.
  • They also said that Lendi Home Loan Specialists were incredibly easy to deal with, professional, and thorough in their explanation of the various options available to them.
  • According to reviewers, the platform was easy to use and upload relevant information and documents.
Visit official website
  • ABN: 18611161856

Extra Information

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