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Lendi
4.6 from 2,098 reviews · View Statistics

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Michael
MichaelSydney, NSW

The Sales Process was great

published

The first encounter and support from Mike Lam were great. He provided me with the information that I needed to decide to purchase another property. When it came to the home loan decision time, he reduced my overall interest rate for my investment property and got me a good rate on my additional home loan.

The support after the sale could have been better. The communication about the next steps and timing was a bit uncoordinated and could have been better.

Overall I am a happy customer that got the desired outcome

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1 comment
Lendi
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Tony Spark
Tony SparkHunter Region, NSW
  • 4 reviews
  • 1 like

HARRASSMENT

published

Filled out an enquiry form and then was relentlessly stalked by some employee on his mobile - called me literally 10 times to generate business. I eventually threatened to call the police if they didnt stop calling me.

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1 comment
Lendi
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Great M.
Great M.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like
  • Verified

It's a 4.5-star rate!!!

published

Very happy with the services, staff shows being eager and enthusiasm and guided me through the process.
Some required documents were asked a couple of times though and timeliness needs to be improved if can. however, it turns all worth the effort in the end.

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1 comment
Lendi
Relationship manager -Lendi

Hi, thank you for taking the time to write Lendi such a positive review! It's great to hear your team were able to guide you through the process. We definitely appreciate the feedback as well and feel free to reach out to us if you ever need!

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Waste of time

published

Rude consultant who refused to submit an application for me, so I contacted my bank directly who pre-approved my application that day on the same rate. Thanks for wasting my time!

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1 comment
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Linda B.
Linda B.South East Queensland, QLD
  • 3 reviews
  • 4 likes

Buying and settling - Take 2

published
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1 comment
Lendi
Relationship manager -Lendi

Hi Linda, great to hear your experience with Dean was a great one! Thank you for taking the time to leave us a review. We look forward to assisting you in the future.

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Can't be bothered

published

The initial all I got was great, the guy gave me good details, was friendly and booked me in with a specialist. The specialist call was terrible. He didn't explain things. When I tried to answer his questions, he didn't understand, which happens, but when I tried to ask what he wasn't understanding, he took it out and said "I can't help you. You should go to someone else". Way to turn around a keen customer.

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1 comment
Lendi
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Barbara Dooley
Barbara DooleySydney, NSW

Terrible service

published

Took over 3 months to settle. Most frustrating process I have ever been through. Never again. Next time I will go straight to the Lender and not use this Company.

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1 comment
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Christian K.
Christian K.South East Queensland, QLD

Not professional made mistakes

published
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Gabi
GabiGreater Melbourne (Outer), VIC
  • 3 reviews
  • 12 likes
  • Verified

Strike 2

published

After being told my first contract interest rate expired before they could get the contract. 2nd one received and made appointment with the bank for id and loan check only to be told that it was the incorrect contract again. Are these guys really MORTGAGE BROKERS???
My last review saw me getting one call to resolve the issue which I was unable to take as I was working. No follow-up call made to me. Is this how you provide customer service....I think not. Not impressed with any practices of Lendi and their professional way of wasting peoples time ongoing. My rating to date has fallen from 1 star to - 5 for their effort - NOT.

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Lendi
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Elkay
ElkayAscot Vale
  • 6 reviews
  • 4 likes

Long drawn series of mistakes that I was left to fix

published
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Joseph
JosephGreater Melbourne (Metropolitan), VIC

Thanks for wasting my time.

published

It would be nice if I was able to talk to the consultant assigned to me. A call time was set up twice and both times he failed to call. Very disappointed. Thank you for wasting my time!

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Anonymous
Anonymous Perth, WA

Will never go through lendi again

published

Applied for a loan in November 2020, loan still has not gone through May 2021. I have lost a lot of money in interest in this period of time! Lendi keeps blaming the banks for the wait, however are very slow themselves to find resolutions to questions I have asked.

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1 comment
Lendi
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Professional Partners

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Worst home loan brokerage experience ever

published
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Very annoyed
Very annoyedSydney, NSW

What a waste of time

published

Completed a very lengthy and invasive questionnaire to be advised there were no products available for me. All I wanted was a simple refinance. Unable to delete my data now.

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2 comments
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Lendi
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Just spam

published

I used the website once and have been spammed with calls everyday while I’m working so I had to block the number, then I kept getting text messages where I had to unsubscribe and block the number, now I’m just getting emails, please just leave me alone

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Page 1 of 23
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Questions & Answers

Dips
Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish
GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha
Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

See all Lendi questions

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