?
? !
1 photo
Lendi
4.6 from 2,035 reviews · View Statistics

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
Gabi

GabiGreater Melbourne (Outer), VIC

  • 3 reviews
  • 12 likes

Lending Do they know what they are doing.

published

Starting dealing with Lending early in Feb 2021. Told it would not take long and they would keep me informed. Now in May and lender has change interest rate and term so it all starts again. Nothing positive about my experience with Lending. I would source a different mortgage broker and do not recommend them to friends.
My rating is 1 out of 10 for service and timeliness

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Professional Partners

Looking for Home Loans?

Read the reviews for Professional Partners

171 reviews
Ad
Anonymous

Anonymous Perth, WA

Will never go through lendi again

published

Applied for a loan in November 2020, loan still has not gone through May 2021. I have lost a lot of money in interest in this period of time! Lendi keeps blaming the banks for the wait, however are very slow themselves to find resolutions to questions I have asked.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeSplit
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!

Worst home loan brokerage experience ever

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeSplit
Loan Start DateApril 2021
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Lendi compares to other Home Loans

Know better, choose better.

Compare all
Very annoyed

Very annoyedSydney, NSW

What a waste of time

published

Completed a very lengthy and invasive questionnaire to be advised there were no products available for me. All I wanted was a simple refinance. Unable to delete my data now.

Transparency
Application Process
Incentivised ReviewNo
Loan used forRefinancing
2 comments
Lendi
Relationship manager -Lendi
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Carol O.

Carol O.Gippsland, VIC

Completely lacking customer service and SLOW

published

Requests for paperwork prev verified. 2+ weeks no closer to loan, & information is still wrong. Cancelled application: they don’t pick up the phone or use the right email address despite multiple requests & messages both online & over the phone.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Ruci

RuciSouth-Eastern Region, NSW

Worst Experience Ever

published

We were outright lied to by the broker. We were given the wrong loan, then we were told they'd fix it up in the next couple of days. I had to chase and chase to get information. Finally resettlement occurred on the right loan after weeks not days. Not one apology, in fact they tried to get us to sign a non-disclosure agreement which we refused to sign.
Worst mistake Aussie could have made as Lendi are useless and will drag them down.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Professional Partners

Looking for Home Loans?

Read the reviews for Professional Partners

171 reviews
Ad

Waste of time fir my family

published

Won’t lendi to my post code - discrimination. I can’t believe that the advertising campaign is not what the product is. The excuses were vast and varied. Satisfaction zero. Waste of time.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Michael

MichaelSouth Australia

Lack of customer service

published

I was told about 20 days to here if loan excepted 2 months many phones calls and emails later still no reply if I could give a zero I would

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateSeptember 2020
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!

A waste of time.

published

They don’t really know what they are doing or what to ask for till 2 months into the process and then to update all the documents again and finally giving a bad recommendation., which you will then not proceed. If this could all be upfront saying you time and stress and just gone with others...

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Lendi compares to other Home Loans

Know better, choose better.

Compare all
  • Verified

Useless Mortgage Brokers

published

Had a refinance application through these guys. Waste of 4 months. The broker's phone just went straight to voicemail every time. Poor communication. Didn't get my application processed for 2 months. When asked for update, every time I was told "We are still waiting to hear from the lender". They dragged this for another 2 months. Broker gave crap stories like "My manager is talking to ING's national manager to get an update", as if we don't know they have a dedicated broker's assistance team which can at least give an update and reason of delay. Do yourself a favor guys, and apply elsewhere.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Kirsten C.

Kirsten C.

  • 2 reviews

Unfortunately, I can't recommend Lendi

published

5 weeks in and we still don't know if a simple refinance will go ahead even after Lendi banker advises things to do, to have it approved, and we're still waiting for a response. It's been a pretty poor experience. My recommendation is see your existing bank and advise them your looking to refinance for $$$ etc amount and see if they can match it. Done in 5 minutes... Lendi.... 5 weeks and still can't advise on outcome but requests you to adjust other banking & still can't get it finalised... Unfortunately, and I really mean unfortunately (as I've used other brokers), I just can't recommend them.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Deepu J.

Deepu J.

  • 10 reviews
  • 16 likes

Scammers !!! Stay away

published

guess they are big time scammers trying to get your personal information.
This was the first time I dealt with them . .
I sent an online enquiry to refinance my existing home loan . They were quick to get back to me and organise a valuation done . I was contacted by a person named [Name Removed] .
Post Valuation, I have been unable to get to them for an update . I have Tried and contacted them via email , direct phone Of the agent and their general number .
The agents phone goes directly to voice mail . When I contact the general number they take down my details and never get back to me .
Worst experience ever and never going to go ahead with them even if I get the beat offer as their service is appalling.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
5 comments
Lendi
Relationship manager -Lendi
Deepu J.
Deepu J.

I have tried my beat to reach out but have not received any response so what do you mean by reach out ?

Lendi
Relationship manager -Lendi

Thank you, we've sent you a private message already and can see you have responded to us, we'll be in contact with you regarding this as soon as possible.

Similar opinion? Write a review on ProductReview.com.au!
Professional Partners

Looking for Home Loans?

Read the reviews for Professional Partners

171 reviews
Ad

Frustrating Process. Constantly Ignored. Unprofessional service.

published

Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional

Incentivised ReviewNo
Loan TypeSplit
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Sharron C.

Sharron C.South East Queensland, QLD

5-6 Months on!!!

published

Approached Lendi to refinance my house and debts, December last year thought they would be great, but had nothing but issues with them.
The lack of knowledge regarding what paperwork is required and the lack of communication between broker and customer has been disgraceful.
Still getting messages to say our loan is with the loans team for 4 weeks on and further.
If they didn't want to do our loan they should be up front and tell you.
Not sure what they think they are doing?????
Very badly managed.
Even taking into the fact that Covid 19 came about I was able to organise finance through someone else
in just over a month.
All I can say is Wake up Lendi and if you, have sense about finance do not use these people too in experienced!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan used forRefinancing
2 comments
Lendi
Relationship manager -Lendi
Sharron C.
Sharron C.

For us that is probably to late now.

Similar opinion? Write a review on ProductReview.com.au!
PBR

PBRSydney, NSW

  • 2 reviews

Supplied all documents no word after 1 month

published

The customer service is non existent as I supplied all requested documentation and no word after a month so I sent an e-mail informing Lendi and the so called "Home Loan Specialist" of my displeasure at not hearing from Lendi and still no response and nearly 2 weeks have elapsed since my last e-mail.

Transparency
Customer Service
Incentivised ReviewNo
Loan used forRefinancing
2 comments
Lendi
Relationship manager -Lendi
PBR
PBR
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Lendi compares to other Home Loans

Know better, choose better.

Compare all
Simone

SimoneGreater Melbourne (Inner), VIC

  • 4 reviews
  • 1 like

Rude staff and no communication at all

published

This is a hard time for everyone. I was in the middle of applying to refinance my property when COVID-19 hit and my broker at Lendi went totally silent. I emailed 3 time and even tried to call and message through the site and was met with contempt for even trying to communicate with these offices during this time. I have no idea if my application was submitted or if I even have a chance to refinance at a time that I really need to. I could lose my house now because I was waiting on Lendi and they greatly just let me down. I wouldn't trust these people to even respond to an email let alone get you a good deal on refinancing your home. How hard is it to return communication with a client? RUDE.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan used forRefinancing
2 comments
Lendi
Relationship manager -Lendi
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
R.R

R.R

  • 2 reviews
  • 1 like

Bad Customer Service and Loan not processed for Over 4 weeks

published

Posted abad review on Facebook about the customer service received.lendi got back to me straight away after the post and then still hasn't done anything about it see screen shots

  • Thumbnail
  • Thumbnail
  • Thumbnail
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
darren

darrenSouth-Eastern Region, NSW

Same documents over over over over and over again.

published

Staff were very friendly, however it was a constant request for documents, the same documents over and over again. Request for payslips and bank statements was repeated so many times.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Professional Partners

Looking for Home Loans?

Read the reviews for Professional Partners

171 reviews
Ad
angelo t.

angelo t.South East Queensland, QLD

  • 6 reviews
  • 2 likes
  • Verified

The worst customer experience!

published

Signed up with the company in 2019 - Jan called them multiple times and asked how my application was going. Was told some one will call me back. Finally received a call in August!
There was no communication on the settlement. I had requested for a specfic settlement date for my two properties and was assured that this was going to happen. Post settlement was not given those dates and was asked to deal with all the issues by myself.
One escalating the issue Manager calls to apologise but no further action is take!.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
2 comments
Lendi
Relationship manager -Lendi
angelo t.
angelo t.

I have responded to her email. I get apologies for everything. One apologises only when they know they have done a mistake!!!!

Similar opinion? Write a review on ProductReview.com.au!
Donna Archer

Donna ArcherHunter Region, NSW

Never again

published

My loan took five months to settle. The communication between the Lendi staff was appalling. I was sent the wrong documents. Asked to send the same documents to different staff members who were disorganised and didn’t seem to know who was doing what. Your staff need some serious retraining. No recommendations from me...never again. Please review my phone calls which were “recorded for quality assurance purposes” and emails.

Transparency
Customer Service
Application Process
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJuly 2019
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
See all Lendi reviews

Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

See all Lendi questions

Get an answer from our members and Lendi representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.