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Lendi
4.6 from 2,042 reviews · View Statistics

Reviews

4.6

91 reviews
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Danya

DanyaSouth East Queensland, QLD

Don't bother they don't seem to care..

published

They went silent after submitting all my volumes of paperwork then contact me after the condition date ....to tell me its being assessed. Do they not read the contract? Total waste of my time.....

Incentivised ReviewNo
Loan used forSecond Home
1 comment
Lendi
Relationship manager -Lendi
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Frustratingly slow

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forSecond Home
1 comment
Lendi
Relationship manager -Lendi
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LisaChilliMuttley

LisaChilliMuttleySouth East Queensland, QLD

  • Verified

Its Approved...Oh No its Not...

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeSplit
Loan used forSecond Home
1 comment
Lendi
Relationship manager -Lendi
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Pauly

PaulyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Terrible experience

published

They missed our first phone appointment and then when we eventually made an application for a home loan. Their online system didn’t work well and it took multiple attempts to upload documents. We waited 3 weeks and heard nothing back from our broker. When we called and emailed, they ignored us for 2 weeks. 6 weeks later the broker told us that he dropped the ball and forgot to submit the application. Terrible customer service. Stay away!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan used forSecond Home
1 comment
Lendi
Relationship manager -Lendi
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Information provided was consistently incorrect and misleading causing us to almost lose the house we purchased.

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateSeptember 2020
Loan used forSecond Home
1 comment
Lendi
Relationship manager -Lendi
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Would never recommend these idiots

published

Lender told us that, despite a couple of late payments, we would be fine with a loan as she spoke to her relationship manager at the bank that she chose to go with and he said it would go through. After multiple stuff ups and constantly having to resubmit documents that I already had submitted, the loan was knocked back and the lender's response was "I tried as hard as I could". Now I am left without a loan and nowhere to live as we have sold our property and are exchanging in a week. THANKS LENDI - NEVER AGAIN.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan used forSecond Home
2 comments
Lendi
Relationship manager -Lendi

Hey there, Thank you for taking the time to leave us a review. We have reached out to you via private message here on product review so we can look into this further. We look forward to resolving this matter with you.

SGT
SGT
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Sandi

SandiSouth East Queensland, QLD

never again

published

Was mucked around from the start - first contact fired, took me to find that out. Next agent apologetic and ‘all over it’ however despite more than one email I never received information about the apparent pre-approved loan. Phoned to complain, answering service at least did their job. Received callback from some random who passed my concerns on. Next time I heard from anyone was to ask me to complete review as that’s how Lendi gets paid. End story- all talk, no adequate action let alone noteworthy service.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

See all Lendi questions

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