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Lendi
4.6 from 2,035 reviews · View Statistics

Reviews

4.6

106 reviews
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Elkay

ElkayAscot Vale

  • 6 reviews
  • 4 likes

Long drawn series of mistakes that I was left to fix

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateApril 2021
Loan used forInvestment Property
1 comment
Lendi
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Joseph

JosephGreater Melbourne (Metropolitan), VIC

Thanks for wasting my time.

published

It would be nice if I was able to talk to the consultant assigned to me. A call time was set up twice and both times he failed to call. Very disappointed. Thank you for wasting my time!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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Cao

CaoPerth, WA

  • Verified

No it did not work !

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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Byju M.

Byju M.Greater Melbourne (Metropolitan), VIC

My Experience was totally bad

published

My initial experience was OK, Once signed up with them experience was horrible.
Lack of communication, In experience staffs, unnecessary documents asking for loan, Not willing to listen customer properly. Simply wasting customers time. Not recommended at all

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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Looking for alternative poor service

published

I have used Lendi previously and found them amazing. Using it to get an investment property found them horrible to deal with, documents requested repeatedly, documents not understood or read, had no idea of salary packaging. Told that I needed a quick settlement as there were specific conditions, did not understand contacts and commitments.
Told that it would take 4 days now on day 6 with still no results. Will be looking elsewhere in future.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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  • Verified

Worst ever experience ! The most stressful process only because of a home loan specialist

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateDecember 2019
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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Professional Partners

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171 reviews
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Some good more poor service

published

Initial contact good. Had to resubmit paperwork too many times. Too many calls from various staff about same thing. Lack of communication within Lendi staff. Upon settlement didnt even get the loan setup as requested. 1 month on and still not setup correctly. Lendi blames bank and vice versa. Me the customer stuck in limbo.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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WORST EXPERIENCE EVER

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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Alex

AlexSydney

  • 9 reviews
  • 18 likes

SHOCKING!! SAVE YOURSELF THE HEADACHE

published

Save yourself the headache and keep away. I was given empty promises, had to chase them up often. They recommended AMP, it took approx 3 weeks to get a pre- approval despite expressing urgency. I had to go over 42 pages of documentation, paperwork after paperwork. They sat on the information provided for a while. They gave me empty promises. If you are not too concerned about time and whether you get an approval, then speak to Lendi. Thank you ANZ for approving my application with an unconditional approval within 4 days.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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Sam Di Bartolo

Sam Di BartoloSouth East Queensland, QLD

Failed on every front.

published

My dealings with Lendi have left a lot to be desired to the point I am reluctant to bother with brokers in future... I applied to refinance my investment property, to find myself constantly chasing and following up the broker, who always seemed to be on a flight, in hospital or other wise occupied.. this went on for 2 months and in the end I simply stopped following up; I have not heard back from that broker since. I then called head office to seek assistance from someone else, only to never get a phone call back... Lendi is one of the worst organisations I have had to deal with, they seem to have no concept of customer service or common courtesy.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

See all Lendi questions

Get an answer from our members and Lendi representatives

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