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Lendi
4.6 from 2,035 reviews · View Statistics

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Elkay

ElkayAscot Vale

  • 6 reviews
  • 4 likes

Long drawn series of mistakes that I was left to fix

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateApril 2021
Loan used forInvestment Property
1 comment
Lendi
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Kerrie and Tony

Kerrie and TonySouth East Queensland, QLD

  • 2 reviews

Terrible

published

Noone looked after our application when our representative was on holidays for a week and when she was sick for a week. The timeline of 2 to 3 days has ended up being 6 weeks. When I tried to explain this I was told " You need to listen ". This was as another rep was giving a list of excuses. Di not give these timeliness if they are unachievable. Emailed questions went unanswered, and incorrect advice given.

Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
Lendi
Relationship manager -Lendi
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Cao

CaoPerth, WA

  • Verified

No it did not work !

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Lendi
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Ruci

RuciSouth-Eastern Region, NSW

Worst Experience Ever

published

We were outright lied to by the broker. We were given the wrong loan, then we were told they'd fix it up in the next couple of days. I had to chase and chase to get information. Finally resettlement occurred on the right loan after weeks not days. Not one apology, in fact they tried to get us to sign a non-disclosure agreement which we refused to sign.
Worst mistake Aussie could have made as Lendi are useless and will drag them down.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
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Don´t waste your time.

published

They keep delaying and dragging with useless emails. They don´t get back to you promptly . Always aim for big respectable companies. They never get back to you and never answer to your call. Horrible experience . Zero out of 10

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
Lendi
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Kirsten C.

Kirsten C.

  • 2 reviews

Unfortunately, I can't recommend Lendi

published

5 weeks in and we still don't know if a simple refinance will go ahead even after Lendi banker advises things to do, to have it approved, and we're still waiting for a response. It's been a pretty poor experience. My recommendation is see your existing bank and advise them your looking to refinance for $$$ etc amount and see if they can match it. Done in 5 minutes... Lendi.... 5 weeks and still can't advise on outcome but requests you to adjust other banking & still can't get it finalised... Unfortunately, and I really mean unfortunately (as I've used other brokers), I just can't recommend them.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Lendi
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Byju M.

Byju M.Greater Melbourne (Metropolitan), VIC

My Experience was totally bad

published

My initial experience was OK, Once signed up with them experience was horrible.
Lack of communication, In experience staffs, unnecessary documents asking for loan, Not willing to listen customer properly. Simply wasting customers time. Not recommended at all

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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Frustrating

published

Broker was really nice but unable to be effective when dealing with a lender issue, and the company could not/did not pre-empt the problem or have the means to solve it, and now I’m out of pocket for a series of delays. Very disappointing experience after what had been a promising start.

Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
Lendi
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theproudmary

theproudmarySouth East Queensland, QLD

Comedy of errors but not funny

published

I've used Lendi twice now and both times there was error after error causing extended delays. I went back the 2nd time because my current lender advised I had to because they referred me the 1st time. From issuing loan documents for the incorrect amount, constantly having to chase updates and being punted around to multiple different staff members it was an absolute joke. The bad service caused weeks of delays to the commencement of my home renovations, inconveniencing my family and my builder. Will not use them again and will not recommend to anyone.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateAugust 2020
Loan used forRenovation
1 comment
Lendi
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RoyK

RoyKSydney, NSW

  • 19 reviews
  • 18 likes

Absolutely waste of time

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
Lendi
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Coolpro

CoolproSydney, NSW

Very bad experience and will not use Lendi again

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
Lendi
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Deepu J.

Deepu J.

  • 10 reviews
  • 16 likes

Scammers !!! Stay away

published

guess they are big time scammers trying to get your personal information.
This was the first time I dealt with them . .
I sent an online enquiry to refinance my existing home loan . They were quick to get back to me and organise a valuation done . I was contacted by a person named [Name Removed] .
Post Valuation, I have been unable to get to them for an update . I have Tried and contacted them via email , direct phone Of the agent and their general number .
The agents phone goes directly to voice mail . When I contact the general number they take down my details and never get back to me .
Worst experience ever and never going to go ahead with them even if I get the beat offer as their service is appalling.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
5 comments
Lendi
Relationship manager -Lendi
Deepu J.
Deepu J.

I have tried my beat to reach out but have not received any response so what do you mean by reach out ?

Lendi
Relationship manager -Lendi

Thank you, we've sent you a private message already and can see you have responded to us, we'll be in contact with you regarding this as soon as possible.

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would’nt recommend

published

ok to use for a once off refinance or new loan, if it involves any cashback offers, chase up what is required yourself direct with the bank. and if your after any information or advise afterwards don’t bother.

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
Lendi
Relationship manager -Lendi
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R.R

R.R

  • 2 reviews
  • 1 like

Bad Customer Service and Loan not processed for Over 4 weeks

published

Posted abad review on Facebook about the customer service received.lendi got back to me straight away after the post and then still hasn't done anything about it see screen shots

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Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
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Looking for alternative poor service

published

I have used Lendi previously and found them amazing. Using it to get an investment property found them horrible to deal with, documents requested repeatedly, documents not understood or read, had no idea of salary packaging. Told that I needed a quick settlement as there were specific conditions, did not understand contacts and commitments.
Told that it would take 4 days now on day 6 with still no results. Will be looking elsewhere in future.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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Patient assistance

published

Fyzee called me very shortly after lodging my online enquiry. And from that phone call onwards he worked persistently and patiently to help with my very complicated refinancing. My only complaint is with the web site form lodgement. At times it was quite difficult to work out what document to upload to which category.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
Lendi
Relationship manager -Lendi
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  • Verified

Worst ever experience ! The most stressful process only because of a home loan specialist

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateDecember 2019
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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Some good more poor service

published

Initial contact good. Had to resubmit paperwork too many times. Too many calls from various staff about same thing. Lack of communication within Lendi staff. Upon settlement didnt even get the loan setup as requested. 1 month on and still not setup correctly. Lendi blames bank and vice versa. Me the customer stuck in limbo.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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Professional Partners

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Personalexperience

PersonalexperienceSydney, NSW

  • 4 reviews
  • 4 likes

Big hassle, terrible after sales services and they don't check on unauthorised deductions made

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
Lendi
Relationship manager -Lendi
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angelo t.

angelo t.South East Queensland, QLD

  • 6 reviews
  • 2 likes
  • Verified

The worst customer experience!

published

Signed up with the company in 2019 - Jan called them multiple times and asked how my application was going. Was told some one will call me back. Finally received a call in August!
There was no communication on the settlement. I had requested for a specfic settlement date for my two properties and was assured that this was going to happen. Post settlement was not given those dates and was asked to deal with all the issues by myself.
One escalating the issue Manager calls to apologise but no further action is take!.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
2 comments
Lendi
Relationship manager -Lendi
angelo t.
angelo t.

I have responded to her email. I get apologies for everything. One apologises only when they know they have done a mistake!!!!

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Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

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