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I am extremely disappointed with the unprofessional service received from Relationship Manager at lendi.I will spare the name here.
It has ruined all our plans and I'm unsure as what will happen next. Being a first home buyer I feel I'm taken for a ride. I am clueless at this point.
We had our pre approval done without any issues. We finalised property and exchanged contracts.
Hearing about potscode restrictions in news, I specifically called lendi to check on post code restrictions with Bank Australia and received a confirmation from Relationship Manager that everything is perfect and it does not apply where I have bought property.
I fullfiled all the approval conditions-
Firstly, I start receiveing calls from too many different person.Then, they booked me for appointment at 9 am (which wasn't my prefer time)to provide some documents etc. I took a day off for this appointment. But lester Buch (agent) starts calling me 7:30 for telling that he is not coming..send documents via email.
Bye bye lendi..
I wanted to enquire for a loan, but got contacted by too many different staff members who are not informed about the already given details, so I went with a traditional bank.
I haven't submit the loan application, so I asked Lendi to delete all my collect datas. They only can do it AFTER 7 YEARS. Its the first time I hear about such a long time. Not happy about the whole experience at all. For me time waste.
Some good more poor service
Initial contact good. Had to resubmit paperwork too many times. Too many calls from various staff about same thing. Lack of communication within Lendi staff. Upon settlement didnt even get the loan setup as requested. 1 month on and still not setup correctly. Lendi blames bank and vice versa. Me the customer stuck in limbo.
Terrible Customer Service - SLOW SLOW SLOW!
Initial contact was very good and the process seemed to be quite easy however once the pre-approval application was submitted to the chosen bank it has been downhill since.
Had to resubmit the same information on 3 occasions.
Huge delay in responses to phone calls and emails. Last contact 3 weeks ago.
Was told the process of pre- approval takes 2-15 days; 6 weeks later we are still waiting and have no idea what is going on.
Your chosen bank don't communicate with you only refer you back to Lendi.
There was one afternoon when a broker rang my n...
Slow very slow
Great initial contact and fact finding by team.
However after three weeks I am still awaiting their preferred bank mortgage approval.
Have chased a number of time, re-loaded information, and no delays from my end in terms of uploading documents etc.
Its sad that they cant back up an initial excellent service.
In future I will go elsewhere and indeed might seek alternative funder pre-settlement.
I would recommend that unless you have plenty of time (three month settlement in mind), you shop for a broker elsewhere
Garbage and a complete waste of time!
Lendi promises the world and delivers NOTHING!
We wanted to complete a house build and as a self employed Builder with an incomplete build we knew that things might be difficult, although we only wanted to borrow a relatively small amount and consolidate another small loan.
Lendi assured us that they could accommodate this and were very positive.
This was where the joy ended.
Being dragged along with falsities for months, with ongoing paperwork submissions and vague communication, we finally had conditional approval, with the current works and...
WORST EXPERIENCE EVER
Lendi has been disappointing from day one. I submitted for loan approval after I have signed up the contract. The real estate has given us 3 weeks to get the approval. The next day I submitted all the required documents and from there on they only submitted loan to P&N Bank after a week. Then the wait started, until the last day of finance approval they did not contacted me regarding the finance process. Therefore I have to extend the finace approval date for another week, waited again no response, in the process false promises and keep asking ...me repeat documents come last day of finance, asked for another one week extention. By this time the seller was also getting worried and this lendi representative assured her that it will be approved that they are just taking time but promised that the application is solid and that it will be approved.Waited again.. and then after waiting 5 weeks, we got the answer that the loan is not servicable and the application has been declined. Very disappointing that after taking this long they came to the conclusion that this application is not succesful. In the process I have spent $550 on building and termite inspection. I reckon the Lendi broker was not qualified enough to access the aplication before handing over to the bank. In the end I asked him for decline letter from the bank to submit it to real estate agend to get my refund but that also I am not sure,if ia m going to get. Its been 3 days now but no response. Not happy with lendi and also with P&N Bank.
Big hassle, terrible after sales services and they don't check on unauthorised deductions made
My loans have been settled through Lendi weeks ago but there have been unauthorized charges not being picked up by the broker before the settlement. When I first ask about the charges, they asked me to wait for the bank final schedule of payment and don't bother to check if they were valid or not. Seems like they don't bother to check if the banks are making correct transactions before settlement. Out of the 2 loans, one had an unknown of 6k!+deduction and the other with 1.4k+. The 6k+ has been returned without any valid explanation only after...multiple email exchanges which I just let it go since now ihave gotten back my money But now they are simply not getting back to me on the 1.46k or at least explain to me on if it is a valid charge. Don't understand why they would take more than 2 weeks and still not figure out, and not retuning my money. Calls have been unanswered (calls went to voice mails ALL THE TIME or messages left on voice mails not answered). Emails responses have been tardy...and eventually if responded, only said they are investigating. Even before the settlement. I find that the amount of administrative work required doubles what I had to deal with when I were liaising directly with banks previously. If I decided to make changes due to change in market circumstances when the loans haven not been signed off, I was told that that I have to pay to make changes to the contracts that I did not have a chance to vet through before they submitted to the banks. I have previously refinanced with banks directly and find the whole process so much less hassle and much more responsive. Lendi did not put in the credit card application for me as part of the bank package and now told me that I have to cancel all my other credit cards before I can apply for one. I has asked them before how do we go about setting up the credit card before I cancel the others but you guess it, no response! What is the point of a broker if I have to handle everything myself? I can't follow up with the banks directly on the discrepancy now as the banks always referred me back to the broker. i now have to leave a (bad bad bad) review hoping for a final resolution. This experience left a very bad taste for me in terms of using brokers. Please don't go with one if you can as they only care about you getting loans through them, although their sales pitch is that they will look out for you even after this transaction. They followed up quite frequently with me when the loans were not being put through yet but now? I am out of pocket for no reason and they have decided that it is ok for me to be out of pocket for weeks when I could have put that sum to other use like getting new furniture or to offset my loans!
The worst customer experience!
Signed up with the company in 2019 - Jan called them multiple times and asked how my application was going. Was told some one will call me back. Finally received a call in August!
There was no communication on the settlement. I had requested for a specfic settlement date for my two properties and was assured that this was going to happen. Post settlement was not given those dates and was asked to deal with all the issues by myself.
One escalating the issue Manager calls to apologise but no further action is take!.
Rude and pushy!
Very unhappy with the lack of professionalism I experienced. I started the online process during my lunch break at work but didn't finish. Within 10 minutes I had a very pushy consultant from Lendi on the phone. He was quite rude when I said I couldn't talk because I was at work and I had to eventually hang up on him so I could get to a meeting. He rang again several days later, quite early in the morning. Made a number of statements that were quite contradictory compared to statements he had made during the previous call and again was very pushy. When we are ready to refinance we won't go through Lendi to do so!!
Customer Service experience
It took nearly 4 months for the refinance of my home loan to happen. I was most disappointed in the service I recieved. The consultant was asking for the same information time and time again. No one would get back to me, I was not able to get anyone on the phone. Even when we got to the settlement date, this was changed 3 times. I am extremely angry and disappointed in the service I received.
Broker keeps coming back for bits of information. This was meant to be a simple exercise, however has blown out unnecessarily. Supplied the last of the request information over a week ago, and have had no acknowledgement and no further information of status of loan despite being previously advised "we were 95% there". Will be having to take my business elsewhere , as this appears to be in the dead stop lane.
I'm refinancing my current home loan and placed my application early July. Today is the 7th Aug 2019 and even though my application has been unconditionally approved, I still haven't received an official settlement date!!!! Stop asking me to providing more screenshots or documentation as it seems like a delay tactic. Seriously get your act together! If I knew it would take this long, I would of went directly to the bank!!
If you are reading this, don't be fooled by the ratings here. Yes the customer service is great but can they provide the service when it really matters? [Name Removed] has been terrible! No return call no email! Lift up your game else I will raise a formal complain with the appropriate body!
My loan took five months to settle. The communication between the Lendi staff was appalling. I was sent the wrong documents. Asked to send the same documents to different staff members who were disorganised and didn’t seem to know who was doing what. Your staff need some serious retraining. No recommendations from me...never again. Please review my phone calls which were “recorded for quality assurance purposes” and emails.
I was not given correct advise and ended up being out of pocket.
My experience started off positive with [Name Removed]. He seemed knowledgeable and knew what he was talking about, He advised my out of pocket expenses eg; Loan fees, Solicitors fees and any other charges would all be covered by borrowing an additional $1500 on top of my loan. I agreed to this and after my settlement had finished I ended up owing an additional $843 because my so called experienced broker did not factor in $900 of govt charges. I have since had to pay my solicitor the additional $843 outstanding amount but would not recommend Lendi to my friends or family in case they are also given incorrect financial advise.
Bad people to deal with
What a joke lendi is been waiting since 17th February, have done the paper work twice on line the brokers say they will call you back but don't have left email and msg but when they do contact you there full of crap would never recommend this company to anyone.
Things started off really well. The person assisting me with refinancing was extremely attentive and full of assurances and promises to get me the best deal possible, saving me significant money each month etc etc etc. Then out of the blue all communication stopped. I couldn't get any response to emails, messages left on voicemail and no returned phone calls for an entire month! Finally got a call back from a supervisor(?) who was full of apologies but not much more. He informed me that he had looked over my file this afternoon (yeah right!)...and was confident that they did not have a lender willing to assist me. Really??? While I was waiting a month for a call back from Lendi I went to another broker who arranged refinancing in just a few days with absolutely no problems whatsoever. I would never recommend Lendi to anyone. Poor advice, deplorable service and week excuses that are hard to believe.
Was mucked around from the start - first contact fired, took me to find that out. Next agent apologetic and ‘all over it’ however despite more than one email I never received information about the apparent pre-approved loan. Phoned to complain, answering service at least did their job. Received callback from some random who passed my concerns on. Next time I heard from anyone was to ask me to complete review as that’s how Lendi gets paid. End story- all talk, no adequate action let alone noteworthy service.
Waste of time
Johnathon from Lendi started out great with our re finance, he explained everything well and gave us the time of day. Now it’s been dragging out for ages and he’s been ignoring all our calls and emails. So I’ve found another broker who can’t do enough for us , do yourself a favour and read all the bad reviews guys cos they all say the same thing. Glenn
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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