Great at the beginning
Fantastic to get the ball rolling and get you signed up. Unfortunately when they hand you over to their closing off staff they are terrible. Won’t reply to emails asking about the current status, won’t return calls. Frustrating as hell. I highly recommend going through a private mortgage broker.
Professional and experienced
I started off enquiring Lendi with some doubts, however Thomas was extremely experienced and professional. Despite the repetitive and long process with the bank itself, Thomas was patience, kind, helpful and an expert. Thomas is definitely worth the 5 stars.
However the 1 star is taken off was due to Lendi was unable to keep their promise in delivering their flybuys bonus enquiry offer. Despite I have contacted Lendi multiple times where I've been promised that I'll get a call-back, however as of to-date still no contact from Lendi and was sti...ll unable to advise me on the Lendi flybuys bonus points. Not a huge bonus, but was disappointed, despite the multiple feedback. I am all for businesses where they keep their promises, and if you can't keep them, then don't sell them to your customers.
Helpful and friendly
Overall the team were helpful and found us the best solution…. I did find communication dropped off a bit once loan was approved pending settlement, but we are very happy overall.
Follow up call from settlement
Follow up call from settlement explained that I had completed variation etc and submitted back to Suncorp last week. Acknowledge that this can take up to a couple of weeks to be processed.
Review collected in partnership with Lendi
Took over 3 months to settle
Mortgage broker was great but Lendi themselves were hopeless. Took over 3 months to settle…kept telling me they were hoping for it to happen the following week..again & again & again. Rate was good. But 3.5 months was not what I consider to be easier & quicker
Incorrect calculations lost us thousands
Lendi agent made an error in his calculations, advised us of the amount we could offer on a property, whist keeping our $60k savings. The $60k was needed to cover the cost of some major repairs on our house before we leased it out to tenants. This was made very clear from the beginning. Numbers were off and we lost it all. Complained to the company and manager, who then tried to "help" us by offering to assist us to borrow more money to get back our $60k. No compensation for financial and personal stress offered, just help to get further into d...ebt and higher monthly repayments. Very upsetting and stressful. One of the worst experiences of our life. Now have to ask family to borrow so we can take care of the repairs. Beginning the complaints process with AFCA.
It's a 4.5-star rate!!!
Very happy with the services, staff shows being eager and enthusiasm and guided me through the process.
Some required documents were asked a couple of times though and timeliness needs to be improved if can. however, it turns all worth the effort in the end.
Review collected in partnership with Lendi
Will never go through lendi again
Applied for a loan in November 2020, loan still has not gone through May 2021. I have lost a lot of money in interest in this period of time! Lendi keeps blaming the banks for the wait, however are very slow themselves to find resolutions to questions I have asked.
Worst home loan brokerage experience ever
It took us 6 months for a simple home loan to be processed by Lendi. We had 2 loans, both with big banks, that we were getting refinanced into one loan, to another big bank, and due to Lendi's mismanagement of our refinancing, we had to submit our loan statements 6 times because of the time that had elapsed between submitting our paperwork to the receiving bank. I had spoke with all the banks trying to see where the hold up was and they all said it was because Lendi was not sending the paperwork through. Even the banks tried contacting Lendi...to assist with the transfer and got nothing. Just the accrued interest that we gained over this time, cost us money. The only reason this got resolved is because our submission got red flagged and sent to Lendi's BDM, where the completing of the transfer happened in one day. The staff were very nice and seemed genuinely supportive but the complete lack of management and following due process was inexcusable. I see the other reviews have been positive, but there is no way I will ever recommend Lendi as a professional service
Frustrating Process. Constantly Ignored. Unprofessional service.
Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional
Very professional and helpful
The customer service we received from George El-Khoury was professional and extremely helpful. George walked us through the refinancing process and ensured that we had all necessary information to make an informed decision. Not to mention the rate we received as much better than we had hoped.
Into our 4th month and finally we might see light
Into our 4th month and finally we might see lighr...our manager got us good rates and then we never heard from him again apart from an email blaming the other bank. Their specialists then told me to contact Adelaide Bank as Lendi were only the middle men and not responsible for organising the discharge papers. Great, you contract a supposed mortgage broker and you have to do the work yourself. If I had my time again I would NEVER touch this sham of a company. [Name Removed] you should be ashamed of yourself for not keeping your promise in following through and assisting.
Nice people but terrible customer service
The online process was quick and easy, but when it came to having to actually speak and deal with their 'experts' it has been a very long drawn out process, and I have pulled plug after 2 weeks of them telling me we will call you tomorrow, and each day there is no phone call. I will get an email, sorry we will call tomorrow, and again no call. So I have had enough and going elsewhere.
Questions & Answers
Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed email@example.com - and there is no one on the other end to help.
Please respond to my email and follow instructions within.
Looking forward to a reply.
I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!
I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:
1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity
He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.
May I hear from you soon.
0430 308 813
Hi Alex, thank you for reaching out. We actually have a really useful tool on our website to help with your inquiry called our burrowing power calculator https://www.lendi.com.au/calculators/. You can...complete the questions to determine the clients capacity. Alternatively, the client can reach us directly by calling us on 1300 323 181 to get in touch with someone from our team. Thank you.
Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls. ...We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.
Get an answer from our members and Lendi representatives
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