Lendi

After 2 months a simple refinance has not gone through. Complete incompetence by the broker and no follow up or replies by the head of customer complaints. Final straw is phoning the ONLY phone number and getting a lady in India who barely speaks English, has the worst phone connection and a CRYING BABY in the background. Lendi has put me off ever using a broker again.

Fantastic to get the ball rolling and get you signed up. Unfortunately when they hand you over to their closing off staff they are terrible. Won’t reply to emails asking about the current status, won’t return calls. Frustrating as hell. I highly recommend going through a private mortgage broker.

Overall the team were helpful and found us the best solution…. I did find communication dropped off a bit once loan was approved pending settlement, but we are very happy overall.

Mortgage broker was great but Lendi themselves were hopeless. Took over 3 months to settle…kept telling me they were hoping for it to happen the following week..again & again & again. Rate was good. But 3.5 months was not what I consider to be easier & quicker

Lendi agent made an error in his calculations, advised us of the amount we could offer on a property, whist keeping our $60k savings. The $60k was needed to cover the cost of some major repairs on our house before we leased it out to tenants. This was made very clear from the beginning. Numbers were off and we lost it all. Complained to the company and manager, who then tried to "help" us by offering to assist us to borrow more money to get back our $60k. No compensation for financial and personal stress offered, just help to get further into d...

Very happy with the services, staff shows being eager and enthusiasm and guided me through the process.
Some required documents were asked a couple of times though and timeliness needs to be improved if can. however, it turns all worth the effort in the end.

Applied for a loan in November 2020, loan still has not gone through May 2021. I have lost a lot of money in interest in this period of time! Lendi keeps blaming the banks for the wait, however are very slow themselves to find resolutions to questions I have asked.

It took us 6 months for a simple home loan to be processed by Lendi. We had 2 loans, both with big banks, that we were getting refinanced into one loan, to another big bank, and due to Lendi's mismanagement of our refinancing, we had to submit our loan statements 6 times because of the time that had elapsed between submitting our paperwork to the receiving bank. I had spoke with all the banks trying to see where the hold up was and they all said it was because Lendi was not sending the paperwork through. Even the banks tried contacting Lendi...

Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional

The customer service we received from George El-Khoury was professional and extremely helpful. George walked us through the refinancing process and ensured that we had all necessary information to make an informed decision. Not to mention the rate we received as much better than we had hoped.

Into our 4th month and finally we might see lighr...our manager got us good rates and then we never heard from him again apart from an email blaming the other bank. Their specialists then told me to contact Adelaide Bank as Lendi were only the middle men and not responsible for organising the discharge papers. Great, you contract a supposed mortgage broker and you have to do the work yourself. If I had my time again I would NEVER touch this sham of a company. [Name Removed] you should be ashamed of yourself for not keeping your promise in following through and assisting.

The online process was quick and easy, but when it came to having to actually speak and deal with their 'experts' it has been a very long drawn out process, and I have pulled plug after 2 weeks of them telling me we will call you tomorrow, and each day there is no phone call. I will get an email, sorry we will call tomorrow, and again no call. So I have had enough and going elsewhere.