Lendi

Extremely disappointed with the service and outcome I received after being promised to be refinanced with HSBC. Lendi had me believe everything looked great and was going to take a couple of weeks to get approved. 2 months later after going through the whole process I get turned down because I’m self employed and run a business. Don’t bother wasting your time! Refinance with someone else as I found a much better company that’s already getting me approved and refinanced.

It was my biggest mistake trusting an online broker. Everything seems fine at first and turns super slow after I put in my deposit with my purchase.
I was contacted by [Name Removed] on 30th June 2021, he was "confident" as assured me that it would be easy to get the loan through him and the bank he chose AMP (which was just as incapable)
The very first mistake was getting my name wrong, which caused a huge amount of time proofing my name.
There was so much time wasted asking over useless information, questions and even wanted me to create a s...

Similar to most others, we started off with our broker smoothly with easy communication. Problems started after all our documentations were submitted and contract signed. We were constantly having to push for updates as we heard nothing from Lendi while trying to arrange the settlement date. The team constantly put the blame on the bank for stalling. It got to a point where our solicitor had to get involved in pushing our broker to take actions. Luckily we had an amazing solicitor who pointed out some serious mistakes including our application...

Adam from Lendi was really helpful and got our Investment Loan over the line in record time. Unfortunately once our Loan was approved we had a very stressful time dealing with Kristen. We were emailed the same information more than once and Kristen was difficult to deal with. This was a real shame as we were so impressed with Lendi up until this point.

Follow up call from settlement explained that I had completed variation etc and submitted back to Suncorp last week. Acknowledge that this can take up to a couple of weeks to be processed.

The service we received from our home loan consultant Kathryn was amazing. She was always keeping in touch with us and informed us of any delays. She found us a really good loan, we could not be happier.

Took over 3 months to settle. Most frustrating process I have ever been through. Never again. Next time I will go straight to the Lender and not use this Company.

Lendi helped us get off keystart loans which is a lift of a huge financial burden, due to high interests rates. They organised everything, answered any questions we had, no matter how stupid these questions might have been,Haha. I would highly recommend them.

My broker provided inaccurate information on a few occasions, was very slow to follow up on requests, and did not advise me on next steps. Fortunately, i had a good conveyancing firm that helped me know what to ask my broker and what should be happening. Really a bad experience.

Lendi has been disappointing from day one. I submitted for loan approval after I have signed up the contract. The real estate has given us 3 weeks to get the approval. The next day I submitted all the required documents and from there on they only submitted loan to P&N Bank after a week. Then the wait started, until the last day of finance approval they did not contacted me regarding the finance process. Therefore I have to extend the finace approval date for another week, waited again no response, in the process false promises and keep asking ...

I contacted Lendi when I started my first home buying journey, the first broker that helped me was professional, full of knowledge and assisted with my understanding of home loans which seemed like such a foreign language, he made himself available to me on the weekend allowing contact to his mobile, this person unfortunately left the business and I was seeking out other brokers to assist me outside of Lendi. I was then contacted by a Lendi "senior relationship manager", I was reluctant to go with this person as he made unprofessional comments ...

My dealings with Lendi have left a lot to be desired to the point I am reluctant to bother with brokers in future... I applied to refinance my investment property, to find myself constantly chasing and following up the broker, who always seemed to be on a flight, in hospital or other wise occupied.. this went on for 2 months and in the end I simply stopped following up; I have not heard back from that broker since. I then called head office to seek assistance from someone else, only to never get a phone call back... Lendi is one of the worst organisations I have had to deal with, they seem to have no concept of customer service or common courtesy.