Reviewer Photos & Videos
We received a prompt response to our initial enquiry. The document submission process was quite exhaustive. There was a time when I considered pulling the pin due to constant requests for further documents. However due to a change in lending assistant the process seemed to go a lot smoother and quicker. The communication was good and the follow-up was also good.
Excellence Service from start to finish
Thankyou to James Gordon for all his hard work. From start to finish a smooth process and any questions we had James assisted us and ensured we understood every step. Thanks again.
Refinance made so easy
Wonderful experience refinancing our home loan through Lendi. Jack and his team were fantastic. Jack made it all so simple - even the extra difficulty of refinancing when on maternity leave.
Brendan and his team made my dream come true!!
I had extremely great experience with Lendi (Extremely recommended!)especially to Brendan R and his team, they have done an awesome job to get my first house so smooth and easy!
Once again thanks brendan for your fantastic job!!
Professional and Excellent Service
The whole refinance experience with Lendi is simply smooth and pleasant. My mortgage broker Mark has provided professional services throughout the refinance processes which make it easy and simple to follow, yet efficient enough to reach the end result. I can't recommend Lendi more to my family and friends who are looking for taking a home loan or refinancing for an existing loan!
knowledgeable , great customer service and a true professional
I have been trying to refinance with our mortgage broker for the past year and I was not getting any were then I start speaking to Lendi and specifically Lamita and she was great at explaining the different options and providing superior customer service where she was on time with all the different timelines and it was the most smooth refinance I have experienced in the last 10 years. She is a true professional and I am grateful for the service.
Compare lenders with Lendi
Flawless….. a pleasure to do business with
I simply needed to change my owner occupied mortgage to an investment mortgage with a small consolidation. After being rejected with no explanation from my long term bank (one of the big 4), I sought out finding a broker. I was skeptical contacting Lendi who I found on the internet, but it has been the best move I have ever made. My personal broker Josh assured me that nothing would be done without consultation, no hidden credit file hits, just open communication. This is exactly what I got. He answered all questions, replied to all emails and...when he said he was going to call at 3pm, he called at 3pm and never rushed me. Josh went through my situation and explained that he had 3 lenders in mind and gave me the option to choose. I went with his first suggestion of Bank West and they too have been amazing and helpful. I was kept a informed throughout the process from application to settlement and have had follow up emails and calls just to check all is fine. Don’t be scared to use Lendi…. I’ll be contacting Josh and Lendi when I’m ready for my next property.
Fantastic service from start to finish Can’t fault them felt supported through the whole process Fraser was my home loan Specialist he is a top guy fantastic customer service skills. I would highly recommend him and the company will definitely use them again.
Thankyou Lendi and your consultant Faron!
We received the absolute best help from Faron and the Lendi team in obtaining a loan to buy a property. We are in our early 60's and didn't think it was possible but Lendi has changed our life by being able to buy and get out of the rental market. Don't even hesitate to pick up the phone, just do it- you will be met with the best service and help ever.
Buying and settling - Take 2
Dean Hulsmann, our broker is wonderful to deal with. Unfortunately the process is so lengthy, but that is more of a bank issue than the broker themselves. I am very upfront and say exactly what I want, so Dean & I have built a decent relationship over the last 2 years to the point where he knows me well enough that we can communicate really easily.
I can only give 4 stars though, mostly because in my eyes, the settlement team doesn't live up to the same expectations. I know they are incredibly busy at the moment, but the customer should always...
Compare lenders with Lendi
Highly recommend using Lendi for your borrowing
The service with Lendi is excellent. I have dealt with Ann and Sam and on all occasions they were helpful and found the right product to suit me. They keep in constant communication, they offer plenty of options and are very pleasant to work with.
Service - the way it use to be!!
Superior customer service from start to finalise! Always easily contactable. No automated service!! Excellent communication and rapport building. Positive can do attitude. Always solution focused! Lendi will have my business for life!! Thanks Nathan Holmes!!
These guys are great
I don’t understand any negative comments as my experience with Lendi was great. Good communication and stress free. They helped me through the entire process and the only hold up was the financial institution I was escaping. Lendi team keeped me informed of what was happening at all times. Never heard of them before but glad I found them.
Compare lenders with Lendi
Took over 3 months to settle. Most frustrating process I have ever been through. Never again. Next time I will go straight to the Lender and not use this Company.
Amazing, saving me lots of money every month
Fantastic service. Everyone was always so helpful and following up with me. I was able to get a great fixed rate for 3 year, which is amazing. Would recommend Lendi to anyone wanting help to switch mortgages with out any fuss or hassle.
We had our first home loan with Lendi. The service is brilliant.
They are very prompt and patient. The explanation from Lendi is clear and easy to understand, especially for someone like us who has zero experience on home loan.
Terrific brokers. Thank you.
Danny Lance has been an amazing broker, communicating at every step of the process of my refinancing. He was readily able to communicate the fact that I needed to know but also down to earth and took any specific enquiries away and came back to me. I couldn't have asked for better service.
Excellent service, the broker was fantastic - prompt and professional, the team were professional and helpful, kept me up to date with progress of application, very good interest rate was offered
After being told my first contract interest rate expired before they could get the contract. 2nd one received and made appointment with the bank for id and loan check only to be told that it was the incorrect contract again. Are these guys really MORTGAGE BROKERS???
My last review saw me getting one call to resolve the issue which I was unable to take as I was working. No follow-up call made to me. Is this how you provide customer service....I think not. Not impressed with any practices of Lendi and their professional way of wasting peoples time ongoing. My rating to date has fallen from 1 star to - 5 for their effort - NOT.
Exceptional service from start to finish.
From the outset, our broker Danny went above and beyond to secure us the best product for our personal circumstance at the best possible rate. He consulted with us throughout and explained every step of the process. Hiba was also a pleasure to deal with during the final approval process. She also kept us inforned throughout and nothing was a problem. They are both a credit to Lendi and as such, we wouldn't hesitate to recommend them to friends and family.
Helpful and informative
Did exactly as discussed, accommodated in clear terms expectations and continued contact the whole way through. Rishi Nanda worked hard on my application and delivered exactly as discussed with constant communication theoughout
Our broker Igor was very helpful working through the process which did take 10 weeks from start of refinancing process until settlement date. Overall very happy with the end result
Our broker has been outstanding!
Our broker, Viren, has been outstanding. Communicating via phone, email and txt. Working with the bank and keeping us informed all the way. He has been so beneficial to us
Outstanding Service - Received exactly what we were after
My partner and I set out to re-finance our home loan with the assistance of Lendi. Samuel, who responded to our initial email has been so professional and impressive. His personalised service, attention to detail and prompt replies to phone calls, emails and texts made us feel very safe and secure. Samuel was personable and friendly always reassuring us throughout the whole experience that things were working out, as he guided us through every step in the process ... simply outstanding service!
There were no extra fees involved and we ended up receiving a better deal than we initially sought. We couldn't recommend Lendi and Samuel highly enough! We will be using Lendi again in the future.
Very impressed with the service.
After some initial hiccups, with a staff member leaving and my case being expedited to another representative the overall experience has been outstanding.
I was kept well informed throughout the entire process, with constant updates and realistic expectations.
The only hold up was with my new lender, at the time there was a 21 day waiting period, which I incurred twice due to issues outside of Lendi's control.
I would recommend Lendi to anyone looking to refinance. They truly took the hassle out of refinancing, I will definitely be returning in a few years.
Other Home Loans
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.