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Professional and experienced
I started off enquiring Lendi with some doubts, however Thomas was extremely experienced and professional. Despite the repetitive and long process with the bank itself, Thomas was patience, kind, helpful and an expert. Thomas is definitely worth the 5 stars.
However the 1 star is taken off was due to Lendi was unable to keep their promise in delivering their flybuys bonus enquiry offer. Despite I have contacted Lendi multiple times where I've been promised that I'll get a call-back, however as of to-date still no contact from Lendi and was sti...ll unable to advise me on the Lendi flybuys bonus points. Not a huge bonus, but was disappointed, despite the multiple feedback. I am all for businesses where they keep their promises, and if you can't keep them, then don't sell them to your customers.
What a joke this company is
Had a dispute about 6 weeks ago and manager called and we sorted it out ..told everything will be fixed in 21 days..so I proceeded no further as took their word again.. !! What a mistake that was 27 days and still waiting ..should have kept to my guns and principal instead of being understanding..no car taken here..very..very poor
Wish I had use them Sooner.
Excellent and approachable customer service. Made it all very easy. Susan was excellent and friendly. I am glad I chose Lendi and only my regret is that I wish I had use them sooner.
Loan Approved in Record Time
Adam from Lendi was really helpful and got our Investment Loan over the line in record time. Unfortunately once our Loan was approved we had a very stressful time dealing with Kristen. We were emailed the same information more than once and Kristen was difficult to deal with. This was a real shame as we were so impressed with Lendi up until this point.
Helpful and friendly
Overall the team were helpful and found us the best solution…. I did find communication dropped off a bit once loan was approved pending settlement, but we are very happy overall.
Waste of time
I found the staff to be very inexperienced, young and lacking in confidence in communicating over the phone.
I had to take three phone calls from this company in a matter of hours only to be taken around in circles, I had to answer the same questions three times and reached a point where I gave up, feeling the conversation wasn't going anywhere.
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Good service and quick response
The experience with Lendi was great overall. They are very helpful. However, the turnover time can be a little lengthy as you are submitting application the bank via a broker. Apart from that, I would recommend them to anyone seeking for a loan.
Absolute nightmare. Go straight to the bank and forget lendi.
Started the process of refinancing my home loan and investment loan April 2 2021. July 16 still not finalised. At least 20 calls and lost count of the Amount of emails. Dealt with 3 different brokers so far. Miss a call from lendi and ring back within 5 minutes and not get a response until the next day.
Make an appointment to sign documents at bank and Lendi have only sent half of what is required. Now have Lendi and Westpac telling me it is each other's fault that the documents aren't there.
If I was to go straight to the bank it would have b...
Great Job Luke Sutton
Thanks Luke for your good work.
Luke was great to work with, always answering emails and my phone calls in a quick amount of time.
Any issues he would get corrected ASAP where he could.
Always tried to be honest.
Great job Luke Thank you. Lendi are lucky to have good people like you representing the company.
Took over 3 months to settle
Mortgage broker was great but Lendi themselves were hopeless. Took over 3 months to settle…kept telling me they were hoping for it to happen the following week..again & again & again. Rate was good. But 3.5 months was not what I consider to be easier & quicker
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Incorrect calculations lost us thousands
Lendi agent made an error in his calculations, advised us of the amount we could offer on a property, whist keeping our $60k savings. The $60k was needed to cover the cost of some major repairs on our house before we leased it out to tenants. This was made very clear from the beginning. Numbers were off and we lost it all. Complained to the company and manager, who then tried to "help" us by offering to assist us to borrow more money to get back our $60k. No compensation for financial and personal stress offered, just help to get further into d...ebt and higher monthly repayments. Very upsetting and stressful. One of the worst experiences of our life. Now have to ask family to borrow so we can take care of the repairs. Beginning the complaints process with AFCA.
It's a 4.5-star rate!!!
Very happy with the services, staff shows being eager and enthusiasm and guided me through the process.
Some required documents were asked a couple of times though and timeliness needs to be improved if can. however, it turns all worth the effort in the end.
Review collected in partnership with Lendi
Long drawn series of mistakes that I was left to fix
Terrible, long drawn out experience. Settlement of my loan was stopped due to issues with a property tile, which I was not told about until I followed it up, wondering why I had heard nothing about settlement for weeks. Broker then resubmitted the loan application using a different property title, but requested a standard product instead of an offset product. Despite me raising this at the time, he told me that it would be easy for me to fix with the bank once the loan had settled. I have since wasted hours of my time fixing his mistake, waitin...g on hold with the bank and being passed around from person to person - and I still don't have an off-set product set up, leaving me with a few hundred thousand dollars sitting around, earning no interest, while I pay the full interest on my loan.
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Thanks for wasting my time.
It would be nice if I was able to talk to the consultant assigned to me. A call time was set up twice and both times he failed to call. Very disappointed. Thank you for wasting my time!
Will never go through lendi again
Applied for a loan in November 2020, loan still has not gone through May 2021. I have lost a lot of money in interest in this period of time! Lendi keeps blaming the banks for the wait, however are very slow themselves to find resolutions to questions I have asked.
Questions & Answers
Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls.
We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.
Hello Lendi, i signed into your platform yesterday, 11th October,you allocated a loan of 16500.I applied and in fact paid your registration more than once in error (200x2); i have the Mpesa messages. Now when i try to confirm payment, i get the message,'no payment found try again after some time'. Is this a con game or what?
Hi Munyua, Thanks for reaching out. Can you please confirm for us what website you used as we do not take any payment via our platform so I believe you may have the wrong company here, never the less, we are happy to look in to this for you.
I have submitted an application with lendi and looking at Macquarie for refinancing.
I am a bit worried as a lot of Macquarie reviews say customer service is not very good. Was wondering if anyone else has had any problems with them.
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