Best platform so far
You simply upload one document at the time step by step until you have all boxes ticked.
Then they contact you for best loan options and they submit all documents to your new loan provider.
These guys are unprofessional, inefficient, incapable, cost me 4k in penalty due to their slow processing time
It was my biggest mistake trusting an online broker. Everything seems fine at first and turns super slow after I put in my deposit with my purchase.
I was contacted by [Name Removed] on 30th June 2021, he was "confident" as assured me that it would be easy to get the loan through him and the bank he chose AMP (which was just as incapable)
The very first mistake was getting my name wrong, which caused a huge amount of time proofing my name.
There was so much time wasted asking over useless information, questions and even wanted me to create a s...
What a joke this company is
Had a dispute about 6 weeks ago and manager called and we sorted it out ..told everything will be fixed in 21 days..so I proceeded no further as took their word again.. !! What a mistake that was 27 days and still waiting ..should have kept to my guns and principal instead of being understanding..no car taken here..very..very poor
Absolute nightmare. Go straight to the bank and forget lendi.
Started the process of refinancing my home loan and investment loan April 2 2021. July 16 still not finalised. At least 20 calls and lost count of the Amount of emails. Dealt with 3 different brokers so far. Miss a call from lendi and ring back within 5 minutes and not get a response until the next day.
Make an appointment to sign documents at bank and Lendi have only sent half of what is required. Now have Lendi and Westpac telling me it is each other's fault that the documents aren't there.
If I was to go straight to the bank it would have b...
The service we received from our home loan consultant Kathryn was amazing. She was always keeping in touch with us and informed us of any delays. She found us a really good loan, we could not be happier.
Great Job Luke Sutton
Thanks Luke for your good work.
Luke was great to work with, always answering emails and my phone calls in a quick amount of time.
Any issues he would get corrected ASAP where he could.
Always tried to be honest.
Great job Luke Thank you. Lendi are lucky to have good people like you representing the company.
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Took over 3 months to settle. Most frustrating process I have ever been through. Never again. Next time I will go straight to the Lender and not use this Company.
Waste of time fir my family
Won’t lendi to my post code - discrimination. I can’t believe that the advertising campaign is not what the product is. The excuses were vast and varied. Satisfaction zero. Waste of time.
Lack of customer service
I was told about 20 days to here if loan excepted 2 months many phones calls and emails later still no reply if I could give a zero I would
Easy as can be.
Lendi helped us get off keystart loans which is a lift of a huge financial burden, due to high interests rates. They organised everything, answered any questions we had, no matter how stupid these questions might have been,Haha. I would highly recommend them.
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Great result. Lendi told me that they could save me money and they did.
I had attempted this saving myself and had no success.
The relationship that Lendi had with my bank got the deal over the line.
I am very happy with the outcome
Great customer service & product knowledge
Matt from Lendi was so easy to talk to & contact; he was informative & always kept me up to date with where my application was at. It’s been a pleasure working with him on my home loan.
Awesome leg work
Kris was great for chasing up loose ends and making things straight forward and easy to understand. He kept up the dialog through email, phone calls and text message. Kris also was very patient and understanding when it took sometime for me to reply to his requests for required information.
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First Refinancing experience
Refinancing was very easy and Sherri kept us in the loop all the time even assisting us on a late Friday afternoon to get it all sorted. Everything was explained clearly and we did not occur any extra cost or unexpected delays. Thank you very much
Questions & Answers
Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls.
We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.
Hello Lendi, i signed into your platform yesterday, 11th October,you allocated a loan of 16500.I applied and in fact paid your registration more than once in error (200x2); i have the Mpesa messages. Now when i try to confirm payment, i get the message,'no payment found try again after some time'. Is this a con game or what?
Hi Munyua, Thanks for reaching out. Can you please confirm for us what website you used as we do not take any payment via our platform so I believe you may have the wrong company here, never the less, we are happy to look in to this for you.
I have submitted an application with lendi and looking at Macquarie for refinancing.
I am a bit worried as a lot of Macquarie reviews say customer service is not very good. Was wondering if anyone else has had any problems with them.
Get an answer from our members and Lendi representatives
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