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Lendi
4.6 from 2,365 reviews · View Statistics
Listing monitored by Lendi

Reviews

4.7
80 reviews
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Moira
Moira
  • 2 reviews
  • 1 like

Loan Approved in Record Time

published

Adam from Lendi was really helpful and got our Investment Loan over the line in record time. Unfortunately once our Loan was approved we had a very stressful time dealing with Kristen. We were emailed the same information more than once and Kristen was difficult to deal with. This was a real shame as we were so impressed with Lendi up until this point.

Transparency
5/5
Customer Service
4/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateAugust 2021
Loan used forInvestment Property
Lendi
Relationship manager -Lendi
Patricia B
Patricia BGreater Melbourne (Outer), VIC

Amazing service

published

The service we received from our home loan consultant Kathryn was amazing. She was always keeping in touch with us and informed us of any delays. She found us a really good loan, we could not be happier.

Transparency
5/5
Customer Service
5/5
Application Process
4/5
Timeliness
4/5
Online Tools
4/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJuly 2021
Loan used forRenovation
Lendi
Relationship manager -Lendi

Other Home Loans

 
 

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Linda B.
Linda B.South East Queensland, QLD
  • 3 reviews
  • 4 likes

Buying and settling - Take 2

published
Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
4/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateMay 2020
Loan used forSecond Home
Lendi
Relationship manager -Lendi

Hi Linda, great to hear your experience with Dean was a great one! Thank you for taking the time to leave us a review. We look forward to assisting you in the future.

Frustratingly slow

published
Transparency
1/5
Customer Service
3/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forSecond Home
Lendi
Relationship manager -Lendi
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Information provided was consistently incorrect and misleading causing us to almost lose the house we purchased.

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateSeptember 2020
Loan used forSecond Home
Lendi
Relationship manager -Lendi

WORST EXPERIENCE EVER

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forInvestment Property
Lendi
Relationship manager -Lendi
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Sam Di Bartolo
Sam Di BartoloSouth East Queensland, QLD

Failed on every front.

published

My dealings with Lendi have left a lot to be desired to the point I am reluctant to bother with brokers in future... I applied to refinance my investment property, to find myself constantly chasing and following up the broker, who always seemed to be on a flight, in hospital or other wise occupied.. this went on for 2 months and in the end I simply stopped following up; I have not heard back from that broker since. I then called head office to seek assistance from someone else, only to never get a phone call back... Lendi is one of the worst organisations I have had to deal with, they seem to have no concept of customer service or common courtesy.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forInvestment Property
Lendi
Relationship manager -Lendi

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Questions & Answers

daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -Lendi

Hi Daniel, thank you for taking the time to leave us a question.

We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls.

We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.

Munyua G.
Munyua G.asked

Hello Lendi, i signed into your platform yesterday, 11th October,you allocated a loan of 16500.I applied and in fact paid your registration more than once in error (200x2); i have the Mpesa messages. Now when i try to confirm payment, i get the message,'no payment found try again after some time'. Is this a con game or what?

1 answer
Lendi
Relationship manager -Lendi

Hi Munyua, Thanks for reaching out. Can you please confirm for us what website you used as we do not take any payment via our platform so I believe you may have the wrong company here, never the less, we are happy to look in to this for you.

Connell
Connellasked

I have submitted an application with lendi and looking at Macquarie for refinancing.
I am a bit worried as a lot of Macquarie reviews say customer service is not very good. Was wondering if anyone else has had any problems with them.

No answers
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