Loan Approved in Record Time
Adam from Lendi was really helpful and got our Investment Loan over the line in record time. Unfortunately once our Loan was approved we had a very stressful time dealing with Kristen. We were emailed the same information more than once and Kristen was difficult to deal with. This was a real shame as we were so impressed with Lendi up until this point.
Follow up call from settlement
Follow up call from settlement explained that I had completed variation etc and submitted back to Suncorp last week. Acknowledge that this can take up to a couple of weeks to be processed.
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The service we received from our home loan consultant Kathryn was amazing. She was always keeping in touch with us and informed us of any delays. She found us a really good loan, we could not be happier.
Buying and settling - Take 2
Dean Hulsmann, our broker is wonderful to deal with. Unfortunately the process is so lengthy, but that is more of a bank issue than the broker themselves. I am very upfront and say exactly what I want, so Dean & I have built a decent relationship over the last 2 years to the point where he knows me well enough that we can communicate really easily.
I can only give 4 stars though, mostly because in my eyes, the settlement team doesn't live up to the same expectations. I know they are incredibly busy at the moment, but the customer should always...
Avoid, if time is of any importance to you. It took Lendi 3-4 WEEKS to submit a simple application which had everything ticked from the word go.
Skills to rope in new customers once they have you the phone are top notch but once you are caught in their net, no option but to suffer the delays.
Very hard to talk to, Home Loan specialist will never respond to messages left on their site and will not provide a direct number to contact unless you complaint.
Ideally an online broker should not require any human intervention, however dealing with Len...
Its Approved...Oh No its Not...
I am most upset. I was informed by [Name Removed] as every stage the pre-approval process that the "bank "Macquarie" had told him they will say yes to dividend income ( they dont) and that they are flexible ( they aren't) that my expenses were ok, ( they were far too high) and that the first house I was interested in he put on the application ( it sold to someone else as I hadn't even put in an offer) and that Yes that application was approved...Hiccup 1, ok, So I look for another house in the same price range assuming I can now borrow $540K. ...Make an offer, wait wait prod, wait, in the final hour before unconditional He comes back with an offer of $280K. I have been led to believe at all points this was a done deal and am now stranded, as are the owners who have packed up and half way out the door. Do not use Lendi. I have been lied to on multiple occasions and have no idea what the point of it all was. He wasted his time, my time, agents, time, building and pest time, solicitors time, and has cost me $1100 with no outcome. He should have just said you can borrow $280K that's IT.
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Information provided was consistently incorrect and misleading causing us to almost lose the house we purchased.
Unfortunately, I had no end of issues with Lendi throughout my loan application process. I had to consistently follow up to ensure items were completed. Lendi provided false and misleading information on numerous occasions, including from both the brokers manager and also the senior sales manager.
I only decided to go with a broker as I am extremely time poor due to work and family commitments.
I am extremely fortunate to work in lending and have an understanding of the loan process. If I did not have this experience, I would have lost the ...house I had purchased due to Lendi. Lendi continuously refused to escalate our loan application even though it was a purchase settlement and I submitted our application before making an offer on a house, on top of this, I also allowed an extended 21 days for finance giving a total of over 25 days to organise finance. Lendi never took any responsibility for their shortcomings and continuously blamed the lender. After extensive discussions with the head of credit for the lender, they advised that all the information I had been provided by Lendi had been incorrect. Further to this, the senior sales manager, [Name Removed] really needs to take some courses in how to speak with customers, he was extremely arrogant and had absolutely no empathy for our situation.
Very good service
Despite the fact that in the end we didn't complete the loan transaction, the service we got from Lendi was very professional. they always kept us informed and reacted quickly to requests. When they set a date for a certain step to be completed, it was. Thank you Jack Chen for your support and communications in this process.
WORST EXPERIENCE EVER
Lendi has been disappointing from day one. I submitted for loan approval after I have signed up the contract. The real estate has given us 3 weeks to get the approval. The next day I submitted all the required documents and from there on they only submitted loan to P&N Bank after a week. Then the wait started, until the last day of finance approval they did not contacted me regarding the finance process. Therefore I have to extend the finace approval date for another week, waited again no response, in the process false promises and keep asking ...me repeat documents come last day of finance, asked for another one week extention. By this time the seller was also getting worried and this lendi representative assured her that it will be approved that they are just taking time but promised that the application is solid and that it will be approved.Waited again.. and then after waiting 5 weeks, we got the answer that the loan is not servicable and the application has been declined. Very disappointing that after taking this long they came to the conclusion that this application is not succesful. In the process I have spent $550 on building and termite inspection. I reckon the Lendi broker was not qualified enough to access the aplication before handing over to the bank. In the end I asked him for decline letter from the bank to submit it to real estate agend to get my refund but that also I am not sure,if ia m going to get. Its been 3 days now but no response. Not happy with lendi and also with P&N Bank.
Failed on every front.
My dealings with Lendi have left a lot to be desired to the point I am reluctant to bother with brokers in future... I applied to refinance my investment property, to find myself constantly chasing and following up the broker, who always seemed to be on a flight, in hospital or other wise occupied.. this went on for 2 months and in the end I simply stopped following up; I have not heard back from that broker since. I then called head office to seek assistance from someone else, only to never get a phone call back... Lendi is one of the worst organisations I have had to deal with, they seem to have no concept of customer service or common courtesy.
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Questions & Answers
I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:
1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity
He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.
May I hear from you soon.
0430 308 813
Hi Alex, thank you for reaching out. We actually have a really useful tool on our website to help with your inquiry called our burrowing power calculator https://www.lendi.com.au/calculators/. You can complete the questions to determine the clients capacity. Alternatively, the client can reach us directly by calling us on 1300 323 181 to get in touch with someone from our team. Thank you.
Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls.
We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.
Hello Lendi, i signed into your platform yesterday, 11th October,you allocated a loan of 16500.I applied and in fact paid your registration more than once in error (200x2); i have the Mpesa messages. Now when i try to confirm payment, i get the message,'no payment found try again after some time'. Is this a con game or what?
Hi Munyua, Thanks for reaching out. Can you please confirm for us what website you used as we do not take any payment via our platform so I believe you may have the wrong company here, never the less, we are happy to look in to this for you.
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