Reviewer Photos & Videos
I now consider myself a Lendi Loyal!!
I now consider myself a Lendi loyal with this being my FOURTH Home-Loan application/refinance through the broker. As with my previous experiences, Rishi Nanda was EXTREMELY helpful with his valuable industry insights and diligent followups in narrowing down the best loan packages and rates for my complex needs.
Thoroughly appreciate the prompt communications throughout the process, as well as Rishi's particular willingness to be available to take my calls even out of hours, over the weekends, as well as for ongoing general Property-Investment ...guidance and consultation (even when I may simply be seeking a second-opinion on available options and not be actively involved in an ongoing application). I believe it is small, beyond-the-call-of-duty gestures such as these, which have personally assisted me in confidently building my portfolio over time. Also greatly appreciate the quick turnarounds achieved, which may have been critical to making or breaking the deal, particularly in the current red-hot Aussie market. I would unreservedly be willing to recommend Rishi's services.
home loan at its best
Our Broker Joshua was very knowledgeable with his products. Found for me the best bank rates for my loan and was keeping in touch all the way through. He did explain clearly the conditions attached to the loan. Was very impressed with my first online broker. Keep up the good work.
The customer service was exceptional. Justin was very helpful, patient and the overall service #1
There were no unexpected costs or issues with the process
The rate we received for the loan was very good. We are very happy
Exceptional service from start to finish.
From the outset, our broker Danny went above and beyond to secure us the best product for our personal circumstance at the best possible rate. He consulted with us throughout and explained every step of the process. Hiba was also a pleasure to deal with during the final approval process. She also kept us inforned throughout and nothing was a problem. They are both a credit to Lendi and as such, we wouldn't hesitate to recommend them to friends and family.
Long drawn series of mistakes that I was left to fix
Terrible, long drawn out experience. Settlement of my loan was stopped due to issues with a property tile, which I was not told about until I followed it up, wondering why I had heard nothing about settlement for weeks. Broker then resubmitted the loan application using a different property title, but requested a standard product instead of an offset product. Despite me raising this at the time, he told me that it would be easy for me to fix with the bank once the loan had settled. I have since wasted hours of my time fixing his mistake, waitin...g on hold with the bank and being passed around from person to person - and I still don't have an off-set product set up, leaving me with a few hundred thousand dollars sitting around, earning no interest, while I pay the full interest on my loan.
Thanks for wasting my time.
It would be nice if I was able to talk to the consultant assigned to me. A call time was set up twice and both times he failed to call. Very disappointed. Thank you for wasting my time!
Lending Do they know what they are doing.
Starting dealing with Lending early in Feb 2021. Told it would not take long and they would keep me informed. Now in May and lender has change interest rate and term so it all starts again. Nothing positive about my experience with Lending. I would source a different mortgage broker and do not recommend them to friends.
My rating is 1 out of 10 for service and timeliness
Outstanding and Personalised Customer Service
In 2 different occasions I have used Lendi's services for 2 small loans and though my loans were small they looked after me all the way. The communication is great, they keep you inform and they are really there to help.
I special thank to Stephen Sheard for his outstanding customer service and for keeping me informed all the way.
I can' thank you enough for your services and professionalism
Top notch Service
Very happy with the top notch and excellent service for my loan switch. It was a very easy and smooth process from start to end. Josh and Hiba have been very fantastic. I highly recommend Lendi.
Very helpful customer service! Always help me with every question I had in the stressful times. Absolutely amazing! No hidden fees nothing surprising. I am so happy I choose Lendi! Special thanks to Mary-Ann!
Will never go through lendi again
Applied for a loan in November 2020, loan still has not gone through May 2021. I have lost a lot of money in interest in this period of time! Lendi keeps blaming the banks for the wait, however are very slow themselves to find resolutions to questions I have asked.
Lendi home loan brokers
I can’t thank Rishi Nanda for his help and guidance through what ended up becoming a complex process due to an error in back reporting affecting my credit rating.
Rishi guided me through what needed to be done to resolve the credit rating errors. At the same time he also two home loan solutions - one in case the credit rating issue did not resolve with ba specialist lender and a second assuming it would resolve.
Throughout the process, Rishi kept me regularly informed, providing me updates that gave me confidence.
Through Rishi's skill and market knowledge I have obtained a loan 1.1% below my current loan rate which given my situation is remarkable.
I couldn't be happier.
Fantastic support and great communication in what turned out to be a less than straightforward transaction. The product on offer was exactly what we were looking for. Samuel kept us in the loop at all times, even at times when he had finished work for the day. Recommended.
I was very grateful that I had the opportunity to work with Rishi Nanda on my home loan application. I've been searching for a property over the last 12 months and I would randomly call Rishi and ask specific questions or advice on his opinion on various things such as borrowing capacity, market conditions or lenders that would best suit my needs. Rishi always took my call and was always willing to help.
My process was somewhat complicated as I needed extensive amount of documentation to support my loan application as I currently have an inves...tment property under a trust for which I needed to provide a whole subset of documentation to support my application. Rishi made sure we had all the required documentation and met all the requirements that the banks would look for on a home loan application prior to submission. I would never have gotten my loan approved in such a short turnaround if I went straight to the bank - for that I am very appreciative and grateful that I had Rishi supporting me along the entire journey.
We interacted with Rishi Nanda via Lendi and the process was very smooth. Extremely happy with the support and service offered. There were regular updates every step of the way. Rishi went beyond to help us with the loan process and have also given us great pointers for future proofing ourselves
Helpful and informative
Did exactly as discussed, accommodated in clear terms expectations and continued contact the whole way through. Rishi Nanda worked hard on my application and delivered exactly as discussed with constant communication theoughout
Our broker Igor was very helpful working through the process which did take 10 weeks from start of refinancing process until settlement date. Overall very happy with the end result
Refinanced with ease
Extremely happy with all levels of service and support provided by Carly and the Lendi team. Very professional and reliable and knew her products well. Great advice and made a difficult task much less painless.
Thanks for everything Carly....you have one very happy customer
Worst home loan brokerage experience ever
It took us 6 months for a simple home loan to be processed by Lendi. We had 2 loans, both with big banks, that we were getting refinanced into one loan, to another big bank, and due to Lendi's mismanagement of our refinancing, we had to submit our loan statements 6 times because of the time that had elapsed between submitting our paperwork to the receiving bank. I had spoke with all the banks trying to see where the hold up was and they all said it was because Lendi was not sending the paperwork through. Even the banks tried contacting Lendi...to assist with the transfer and got nothing. Just the accrued interest that we gained over this time, cost us money. The only reason this got resolved is because our submission got red flagged and sent to Lendi's BDM, where the completing of the transfer happened in one day. The staff were very nice and seemed genuinely supportive but the complete lack of management and following due process was inexcusable. I see the other reviews have been positive, but there is no way I will ever recommend Lendi as a professional service
Our broker has been outstanding!
Our broker, Viren, has been outstanding. Communicating via phone, email and txt. Working with the bank and keeping us informed all the way. He has been so beneficial to us
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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