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Lendi
4.6 from 2,259 reviews · View Statistics
Listing monitored by Lendi

Reviews

4.8
5 reviews
5
(4)
4
(1)
3
(0)
2
(0)
1
(0)
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Patricia B
Patricia BGreater Melbourne (Outer), VIC

Amazing service

published

The service we received from our home loan consultant Kathryn was amazing. She was always keeping in touch with us and informed us of any delays. She found us a really good loan, we could not be happier.

Transparency
5/5
Customer Service
5/5
Application Process
4/5
Timeliness
4/5
Online Tools
4/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJuly 2021
Loan used forRenovation
Lendi
Relationship manager -Lendi
Peter G.
Peter G.Central Highlands and Goldfields, VIC

persistence is the key

published

Matthew Wade was terrific supporting us through a complex application process. The first application was a nightmare through ANZ but we ended up with the outcome we wanted with another bank. Really professional and friendly and punctual which was great. recommend Matt and lendi highly.

Transparency
5/5
Customer Service
5/5
Application Process
3/5
Timeliness
4/5
Online Tools
4/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateSeptember 2020
Loan used forRenovation
Lendi
Relationship manager -Lendi

Hi Peter, thank you for taking the time to leave a five-star review based on your experience with Matthew and Lendi. We really appreciate your business and we look forward to assisting you in the future.

Other Home Loans

 
 

0.0
(1,234)

Professional, knowledgeable and a breeze to deal with

published

What started out as a google search for interest rates in hope to get a better deal, has led to all complete and approved with a new bank within three days of being contacted by Lendi. Matthew was great to deal with and very knowledgeable. The process was easy and straight forward.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRenovation
Lendi
Relationship manager -Lendi
Brad S
Brad SCentral West, NSW

Remortgaging made easy with Lendi

published

Was put onto Lendi by a close friend who had nothing but positive things to say about the process and the mortgage options available through Lendi.
I dealt with Kris who was extremely helpful throughout the process and was always prompt in answering any questions I had for him.
All in all remortgaging with the assistance of Lendi was a walk in the park and resulted in a HUGE reduction in my monthly mortgage repayments.
Thanks Lendi, and especially Kris.

Transparency
4/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateNovember 2013
Loan used forHome Construction
Lendi
Relationship manager -Lendi
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Joshua J.
Joshua J.Sydney, NSW

Great service

published

The team at Lendi have been fantastic throughout the entire process of refinancing our homeloan. They were friendly and knowledgeable, and stayed in constant contact, and I'm really happy with the outcome.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateMay 2019
Loan used forRenovation
Lendi
Relationship manager -Lendi

Hi Joshua, Thank you for the feedback and recommendation of the Lendi team based on the great experience that you had. We're always more than happy to help and we look forward to assisting you again in the future!

Questions & Answers

Connell
Connellasked

I have submitted an application with lendi and looking at Macquarie for refinancing.
I am a bit worried as a lot of Macquarie reviews say customer service is not very good. Was wondering if anyone else has had any problems with them.

No answers
Puspa S.
Puspa S.asked

Who do I contact to help sort out my application as my lendi rep is stuffing us around and keeps emailing and asking for stuff we have already provided, he said everything was fine and we will hear back regarding approval but emailed again today asking for details he had asked few weeks ago.

3 answers
Lendi
Relationship manager -Lendi

Hi Puspa, thank you for taking the time to reach out to us. We’re so sorry to hear your experience so far has not been an enjoyable one. We pride ourselves on our customer experience and we will be looking into what is happening. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.

Puspa S.
Puspa S.

Hi I have replied to your private msg, pls take action as we don’t have much time before the property settlement and I have supplied the name of the broker so you can look into it.

Lendi
Relationship manager -Lendi

Hi, I have responded in our private message.

Dips
Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

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