Absolutely amazing service
My consultant was absolutely amazing, she was experienced and provided us both with alot of support. We got a great rate on our new house and refinanced our current house.
I received pretty good rates. I was quite happy with it. Mel was very helpful,was there every step of the way. Everything was done in the time space provided. Very good experience al over. Thanks
Customer service was spot on, no unexpected cost’s, and Roz al-mandawy s set us up with the best rate on the market thank god for Lendi and Roz out standing service
Excellence Service from start to finish
Thankyou to James Gordon for all his hard work. From start to finish a smooth process and any questions we had James assisted us and ensured we understood every step. Thanks again.
Thankyou Lendi and your consultant Faron!
We received the absolute best help from Faron and the Lendi team in obtaining a loan to buy a property. We are in our early 60's and didn't think it was possible but Lendi has changed our life by being able to buy and get out of the rental market. Don't even hesitate to pick up the phone, just do it- you will be met with the best service and help ever.
Buying and settling - Take 2
Dean Hulsmann, our broker is wonderful to deal with. Unfortunately the process is so lengthy, but that is more of a bank issue than the broker themselves. I am very upfront and say exactly what I want, so Dean & I have built a decent relationship over the last 2 years to the point where he knows me well enough that we can communicate really easily.
I can only give 4 stars though, mostly because in my eyes, the settlement team doesn't live up to the same expectations. I know they are incredibly busy at the moment, but the customer should always...
Exceptional service from start to finish.
From the outset, our broker Danny went above and beyond to secure us the best product for our personal circumstance at the best possible rate. He consulted with us throughout and explained every step of the process. Hiba was also a pleasure to deal with during the final approval process. She also kept us inforned throughout and nothing was a problem. They are both a credit to Lendi and as such, we wouldn't hesitate to recommend them to friends and family.
Our broker has been outstanding!
Our broker, Viren, has been outstanding. Communicating via phone, email and txt. Working with the bank and keeping us informed all the way. He has been so beneficial to us
Avoid, if time is of any importance to you. It took Lendi 3-4 WEEKS to submit a simple application which had everything ticked from the word go.
Skills to rope in new customers once they have you the phone are top notch but once you are caught in their net, no option but to suffer the delays.
Very hard to talk to, Home Loan specialist will never respond to messages left on their site and will not provide a direct number to contact unless you complaint.
Ideally an online broker should not require any human intervention, however dealing with Len...
It was made so easy!
Our broker Rachel was wonderful - full of knowledge and patience! She sourced us a fantastc rate and made the entire process very simple for us. My partner and I have been so impressed with the service - the website is so user-friendly - it doesn't get much easier than having to upload documents! We have appreciated the time and effort Rachel and the Lendi team have shown us - what could be a very stressful and anxious time was made very easy - Thank you Rachel and Team Lendi!
First time user of Lendi and I couldn’t recommend them more.
My broker Stephen was amazing.
There will several issues along the way with my bank but he made sure they were fixed each time and made sure settlement happened
Information provided was consistently incorrect and misleading causing us to almost lose the house we purchased.
Unfortunately, I had no end of issues with Lendi throughout my loan application process. I had to consistently follow up to ensure items were completed. Lendi provided false and misleading information on numerous occasions, including from both the brokers manager and also the senior sales manager.
I only decided to go with a broker as I am extremely time poor due to work and family commitments.
I am extremely fortunate to work in lending and have an understanding of the loan process. If I did not have this experience, I would have lost the ...house I had purchased due to Lendi. Lendi continuously refused to escalate our loan application even though it was a purchase settlement and I submitted our application before making an offer on a house, on top of this, I also allowed an extended 21 days for finance giving a total of over 25 days to organise finance. Lendi never took any responsibility for their shortcomings and continuously blamed the lender. After extensive discussions with the head of credit for the lender, they advised that all the information I had been provided by Lendi had been incorrect. Further to this, the senior sales manager, [Name Removed] really needs to take some courses in how to speak with customers, he was extremely arrogant and had absolutely no empathy for our situation.
Great customer service
Julio Sanchez was extremely helpful with helping me find a home loan. He taught me to a lot about the process was always available to help and always explained things in a user friendly way
Perfect professionalism by Matthew Wade from Lendi
I contacted Lendi via their web portal for a home loan for my first property in Fitzgibbon (Brisbane). I was contacted by Matthew Wade (Senior Home Loan Specialist) and my experience with him since his first call was absolutely fantastic. He advised me cheapest loan available in the market. His requirements related to documents were crisp and clear and his actions on my application were in a timely manner. Although my lender bank caused some nuisance at last stage due to an admin error at their end, but Matthew Wade's tireless efforts and const...ant escalation withing bank environment helped me to get the settlement done on the exact date as planned. Due to his professionalism and friendly behaviour and expertise in home loans, I could not resist myself to write this review for him. THANK YOU very much Matthew for your help!
Julio was fantastic - he really made the process simple
Julio was always contactable and explained the process throughly. He went above and beyond to make it happen.
The ability to upload all documents through Lendi meant that I could get a loan without having downtime from work.
Questions & Answers
Who do I contact to help sort out my application as my lendi rep is stuffing us around and keeps emailing and asking for stuff we have already provided, he said everything was fine and we will hear back regarding approval but emailed again today asking for details he had asked few weeks ago.
Hi Puspa, thank you for taking the time to reach out to us. We’re so sorry to hear your experience so far has not been an enjoyable one. We pride ourselves on our customer experience and we will be looking into what is happening. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.
Hi I have replied to your private msg, pls take action as we don’t have much time before the property settlement and I have supplied the name of the broker so you can look into it.
Hi, I have responded in our private message.
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Get an answer from our members and Lendi representatives
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