I contacted Lendi via an online search and was called by their broker Michael Drinkwater.
To my absolute astonishment he obtained details needed, and within 30 minutes I knew who would take on my refinance. Michael is an absolute pleasure to deal with, his knowledge is outstading, he is hard working, not phased and absolutely efficient in his profession.
Within two weeks my refinance was approved at an amazing rate with great features.
Michael will be my point of contact if I need anything moving on, he is an absolute credit to Lendi.
I foresee Michael excelling in his future career.
A high recommendation from me. ...Congratulations Lendi, you clearly choose your staff, requiring excellence, and that is what you have in Michael Drinkwater. Congratulations Michael, you are amazing. Thank you.
Professional and friendly service
Mary-Anne was professional and friendly and provided an excellent service so we achieved the best outcome for our loan. Highly recommended. very pleased with outcome and any concerns or queries were addressed promptly and professionally.
Very helpful and so hard working
Our first home buying experience was not the smoothest, due to bank undervaluation resulting in switching of lenders, solicitor bailing on us mid way through, and extremely long bank processing times causing us to delay settlement twice. However through all of this, Faron at Lendi was our go to for questions and information, and she worked very hard to get our loan approval over the line in the end, even working through sick days and while one leave. Thank you Faron!
Flawless….. a pleasure to do business with
I simply needed to change my owner occupied mortgage to an investment mortgage with a small consolidation. After being rejected with no explanation from my long term bank (one of the big 4), I sought out finding a broker. I was skeptical contacting Lendi who I found on the internet, but it has been the best move I have ever made. My personal broker Josh assured me that nothing would be done without consultation, no hidden credit file hits, just open communication. This is exactly what I got. He answered all questions, replied to all emails and...when he said he was going to call at 3pm, he called at 3pm and never rushed me. Josh went through my situation and explained that he had 3 lenders in mind and gave me the option to choose. I went with his first suggestion of Bank West and they too have been amazing and helpful. I was kept a informed throughout the process from application to settlement and have had follow up emails and calls just to check all is fine. Don’t be scared to use Lendi…. I’ll be contacting Josh and Lendi when I’m ready for my next property.
Review collected in partnership with Lendi
Very impressed with the service.
After some initial hiccups, with a staff member leaving and my case being expedited to another representative the overall experience has been outstanding.
I was kept well informed throughout the entire process, with constant updates and realistic expectations.
The only hold up was with my new lender, at the time there was a 21 day waiting period, which I incurred twice due to issues outside of Lendi's control.
I would recommend Lendi to anyone looking to refinance. They truly took the hassle out of refinancing, I will definitely be returning in a few years.
Great commitment to service & great technology
Lendi assisted me in obtaining a fixed interest home loan with AMP. The Lendi staff were very attentive & the Lendi platform was helpful keeping me updated on the progress of my loan. It took much of the stress out of the process of getting finance. The customer service was superb. Communication was timely & accurate
The Easiest Loan Process Ever!
I had the pleasure of Dealing with Carly at Lendi who was so lovely to deal with. Her customer service skills are second to none! She made the entire process so easy and she was always on our team; finding us the best deal and keeping us informed every step of the way. We are business owners and loans are always so much more complicated, Carly made it super easy and I would fully recommend this service.
Exceptional help and advice!
I can't praise Alberto Gorgioski more for his help and advice. I'm not very home loan savvy, so not only did he explain everything to me in layman's terms, he also managed to teach me what I should be looking out for. I couldn't be happier with his help and how quickly (less than a week)he managed to get my home loan sorted and my interest rate lowered. I would definitely recommend him to anybody needing help or advice.
Extremely supportive throughout the entire process
I was extremely grateful for the support received by Victor Dang. The advice and support I received throughout the whole process made it all extremely simple and smooth. I did not have to worry about anything. Questions were answered in a timely manner, no matter what time of day or week/weekend it was. I would recommend Lendi and Victor, and in fact I have already referred my nieces!
So helpful & understanding
Lendi were excellent - able to explain the process in simple terms & kept as informed at each step of the way. Our consultant was fun & happy and a pleasure to deal with.
Matthew Wade did a fantastic Job
Matthew guided us through the process and managed all the behind the scene issues with the banks taking a long time. He was proactive all the time. He kept us in the loop all the time.
Wonderful Experience! I thought it was too good to be true at first.
So easy, should have done it sooner. Only took a couple of calls and about an hour of my time. Stayed with my current big name lender saving 1% and many thousands of dollars per year. My bank wouldn't budge on rates so Lendi made it happen. The initial customer service and follow up was second to none.
Great Service - No Hassels
Alex from Lendi was very good. He arranged a new fixed rate term for my existing loan. Only took a couple of days to arrange. He was knowledgeable and professional and he kept us updated until the end.
Outstanding service and follow up.
Dealing with Aaron was a pleasure. He was very knowledgeable about the best options to suit my circumstances. Very thorough follow up and kept me abreast through out the entire process.
BJ goes above and beyond!
BJ from Lendi has been super helpful throughout the entire process of securing a home loan. This was mine and my partners first time with this process and it was great to have BJ there, ready to answer all our silly questions at a moments notice. He was patient and informative. I highly recommend the service he has provided us. Thanks so much, BJ. Youre the best.
SJC & KRM
Questions & Answers
Who do I contact to help sort out my application as my lendi rep is stuffing us around and keeps emailing and asking for stuff we have already provided, he said everything was fine and we will hear back regarding approval but emailed again today asking for details he had asked few weeks ago.
Hi Puspa, thank you for taking the time to reach out to us. We’re so sorry to hear your experience so far has not been an enjoyable one. We pride ourselves on our customer experience and we will be looking into what is happening. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.
Hi I have replied to your private msg, pls take action as we don’t have much time before the property settlement and I have supplied the name of the broker so you can look into it.
Hi, I have responded in our private message.
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Get an answer from our members and Lendi representatives
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