Our broker has been outstanding!
Our broker, Viren, has been outstanding. Communicating via phone, email and txt. Working with the bank and keeping us informed all the way. He has been so beneficial to us
Very impressed with the service.
After some initial hiccups, with a staff member leaving and my case being expedited to another representative the overall experience has been outstanding.
I was kept well informed throughout the entire process, with constant updates and realistic expectations.
The only hold up was with my new lender, at the time there was a 21 day waiting period, which I incurred twice due to issues outside of Lendi's control.
I would recommend Lendi to anyone looking to refinance. They truly took the hassle out of refinancing, I will definitely be returning in a few years.
Great commitment to service & great technology
Lendi assisted me in obtaining a fixed interest home loan with AMP. The Lendi staff were very attentive & the Lendi platform was helpful keeping me updated on the progress of my loan. It took much of the stress out of the process of getting finance. The customer service was superb. Communication was timely & accurate
The Easiest Loan Process Ever!
I had the pleasure of Dealing with Carly at Lendi who was so lovely to deal with. Her customer service skills are second to none! She made the entire process so easy and she was always on our team; finding us the best deal and keeping us informed every step of the way. We are business owners and loans are always so much more complicated, Carly made it super easy and I would fully recommend this service.
Avoid, if time is of any importance to you. It took Lendi 3-4 WEEKS to submit a simple application which had everything ticked from the word go.
Skills to rope in new customers once they have you the phone are top notch but once you are caught in their net, no option but to suffer the delays.
Very hard to talk to, Home Loan specialist will never respond to messages left on their site and will not provide a direct number to contact unless you complaint.
Ideally an online broker should not require any human intervention, however dealing with Len...
It was made so easy!
Our broker Rachel was wonderful - full of knowledge and patience! She sourced us a fantastc rate and made the entire process very simple for us. My partner and I have been so impressed with the service - the website is so user-friendly - it doesn't get much easier than having to upload documents! We have appreciated the time and effort Rachel and the Lendi team have shown us - what could be a very stressful and anxious time was made very easy - Thank you Rachel and Team Lendi!
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First time user of Lendi and I couldn’t recommend them more.
My broker Stephen was amazing.
There will several issues along the way with my bank but he made sure they were fixed each time and made sure settlement happened
Exceptional help and advice!
I can't praise Alberto Gorgioski more for his help and advice. I'm not very home loan savvy, so not only did he explain everything to me in layman's terms, he also managed to teach me what I should be looking out for. I couldn't be happier with his help and how quickly (less than a week)he managed to get my home loan sorted and my interest rate lowered. I would definitely recommend him to anybody needing help or advice.
Information provided was consistently incorrect and misleading causing us to almost lose the house we purchased.
Unfortunately, I had no end of issues with Lendi throughout my loan application process. I had to consistently follow up to ensure items were completed. Lendi provided false and misleading information on numerous occasions, including from both the brokers manager and also the senior sales manager.
I only decided to go with a broker as I am extremely time poor due to work and family commitments.
I am extremely fortunate to work in lending and have an understanding of the loan process. If I did not have this experience, I would have lost the ...house I had purchased due to Lendi. Lendi continuously refused to escalate our loan application even though it was a purchase settlement and I submitted our application before making an offer on a house, on top of this, I also allowed an extended 21 days for finance giving a total of over 25 days to organise finance. Lendi never took any responsibility for their shortcomings and continuously blamed the lender. After extensive discussions with the head of credit for the lender, they advised that all the information I had been provided by Lendi had been incorrect. Further to this, the senior sales manager, [Name Removed] really needs to take some courses in how to speak with customers, he was extremely arrogant and had absolutely no empathy for our situation.
Extremely supportive throughout the entire process
I was extremely grateful for the support received by Victor Dang. The advice and support I received throughout the whole process made it all extremely simple and smooth. I did not have to worry about anything. Questions were answered in a timely manner, no matter what time of day or week/weekend it was. I would recommend Lendi and Victor, and in fact I have already referred my nieces!
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So helpful & understanding
Lendi were excellent - able to explain the process in simple terms & kept as informed at each step of the way. Our consultant was fun & happy and a pleasure to deal with.
Matthew Wade did a fantastic Job
Matthew guided us through the process and managed all the behind the scene issues with the banks taking a long time. He was proactive all the time. He kept us in the loop all the time.
Perfect professionalism by Matthew Wade from Lendi
I contacted Lendi via their web portal for a home loan for my first property in Fitzgibbon (Brisbane). I was contacted by Matthew Wade (Senior Home Loan Specialist) and my experience with him since his first call was absolutely fantastic. He advised me cheapest loan available in the market. His requirements related to documents were crisp and clear and his actions on my application were in a timely manner. Although my lender bank caused some nuisance at last stage due to an admin error at their end, but Matthew Wade's tireless efforts and const...ant escalation withing bank environment helped me to get the settlement done on the exact date as planned. Due to his professionalism and friendly behaviour and expertise in home loans, I could not resist myself to write this review for him. THANK YOU very much Matthew for your help!
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Julio was fantastic - he really made the process simple
Julio was always contactable and explained the process throughly. He went above and beyond to make it happen.
The ability to upload all documents through Lendi meant that I could get a loan without having downtime from work.
Owen has been there for me every step of the way, he always took the time to explain the processes, I could of fault anything customer service was exceptional , I highly recommend Lendi, thank you for the service you have provided , had a great experience and once again Thank you Owen for all of your work.
Wonderful Experience! I thought it was too good to be true at first.
So easy, should have done it sooner. Only took a couple of calls and about an hour of my time. Stayed with my current big name lender saving 1% and many thousands of dollars per year. My bank wouldn't budge on rates so Lendi made it happen. The initial customer service and follow up was second to none.
Great Service - No Hassels
Alex from Lendi was very good. He arranged a new fixed rate term for my existing loan. Only took a couple of days to arrange. He was knowledgeable and professional and he kept us updated until the end.
Karan was awesome!!
he worked super hard over xmas break and new year to get us pre-approval even though it was 2 days b4 xmas our offer was accepted. Everything was done super fast including conditional final approval from maquarie bank within 25 days and that was even with a small delay with us signing contract. Always able to communicate by phone or email and quick to get back. and got the bank evaluation done super quick aswell.
Thanks so much for you patience with us.
Outstanding service and follow up.
Dealing with Aaron was a pleasure. He was very knowledgeable about the best options to suit my circumstances. Very thorough follow up and kept me abreast through out the entire process.
BJ goes above and beyond!
BJ from Lendi has been super helpful throughout the entire process of securing a home loan. This was mine and my partners first time with this process and it was great to have BJ there, ready to answer all our silly questions at a moments notice. He was patient and informative. I highly recommend the service he has provided us. Thanks so much, BJ. Youre the best.
SJC & KRM
Great service from Lendi
I needed to change my housing lender and was contacted by Terry Usher. He was great. We organised several times for phone meetings and each time Terry contacted me on time. He listened to what I needed and set about finding a lender to suit my needs. He explained things in plain language sometimes several times! The transition from one lender to another was seamless. The platform needed to upload documents was super easy to use ... really! I would highly recommend Lendi
Best Mortgage Broker !!!
Working with BJ has been great. I had a complex loan with a refinance and a lot of difficulties in getting it over the line. BJ was tireless in his efforts with the bank often working weekends to provide the required info, eventually getting me final loan approval.
This settlement would not have been a reality without BJ being in my corner.
Lendi, whan can I say about them. They were so helpful, courteous and knowledgeable right throughout the process. I was extremely grateful for the time and effort that they put into completing the task. I would highly recommend them to anyone that is search for a better deal. My thanks goes out especially to Liam for his advise and rapid response to my situation
Mortgage broker - Alberto
We contacted Lendi to investigate obtaining a better interest rate for our home loan. Alberto tailored an option with our current bank and secured a much better interest rate. No hassles and very easy to deal with. From start to finish it was organised and confirmed within 48 hours!! Easiest banking experience I have ever had. Alberto was prompt, helpful and great to deal with. Well worth giving Lendi a call to see what they can offer.
Jeremy provided an excellent service. Reassessed my application for switching into another financial organization and provided me advice with the profit/ loss. Got me a good deal. Will Highly recommended..
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