Reviewer Photos & Videos
Lendi loan process
The process of going through Lendi did take a while, but it was worth it in the end. Seemed to be quite thorough process in getting all the information together for the bank and hence having the best chance of securing the loan. Rishi Nandi was my broker and was a likable and professional character to deal with.
I received pretty good rates. I was quite happy with it. Mel was very helpful,was there every step of the way. Everything was done in the time space provided. Very good experience al over. Thanks
Excellent Service and followup
They were quick and easy to get our refinancing organised and at a great rate saving us thousands.
Could not have been happier with their service and also their after sales service check ins.
Excellent customer service
Prompt in responses and excellent customer service. Handled everything and organized it so quickly. Great advice given each time we asked any questions. Our specific lender specialist was so professional.
Made refinancing so much easier and with the best deal for my circumstances
Lendi were my second refinance. This time to a fixed rate loan, made very easy. Lendi staff helped me the whole way, took note of my circumstances, offered best match loans to choose from, guided and supported through the process. They also ensured I was up to date on progress and possible timeframes on steps. Ive already recommended to a friend, and would highly recommend to others.
Great customer service
Samuel was prompt and very communicative in helping me find the best loan for my needs. Great customer service which feels hard to find these days. I would definitely recommend for anyone looking at help in finding a suitable loan
Matilda was spectacular!
First time home buyer here - and she held my hand every step of the way.
The process was simple and efficient.
Queries no matter how basic were answered promptly.
I’d use them again.
Had a very experienced broker who brought clarity during a stressful time
Had a broker from Lendi called James Gordon who was the best. THE BEST. Will definitely use him again if we need to. Dealing with the banks was an absolute nightmare and his knowledge of the whole process and responsivenes (the settlement came down to the wire) was exceptional. Thanks James :)
Thanks to Raks, Christine and the Lendi crew for assisting me in my loan requirements
Awesome service, quick and efficient and great communication along the way.
Plenty of options available
Highly recommend the use of Lendi
I contacted Lendi via an online search and was called by their broker Michael Drinkwater.
To my absolute astonishment he obtained details needed, and within 30 minutes I knew who would take on my refinance. Michael is an absolute pleasure to deal with, his knowledge is outstading, he is hard working, not phased and absolutely efficient in his profession.
Within two weeks my refinance was approved at an amazing rate with great features.
Michael will be my point of contact if I need anything moving on, he is an absolute credit to Lendi.
I foresee Michael excelling in his future career.
A high recommendation from me. ...Congratulations Lendi, you clearly choose your staff, requiring excellence, and that is what you have in Michael Drinkwater. Congratulations Michael, you are amazing. Thank you.
Professional and friendly service
Mary-Anne was professional and friendly and provided an excellent service so we achieved the best outcome for our loan. Highly recommended. very pleased with outcome and any concerns or queries were addressed promptly and professionally.
BEST thing I EVER did to get my Mortgage back on track
My attempts to refinance have been woefully unsuccessful. Paul and the staff at Lendi made it happen taking 1.81% off my previous rate. They were very helpful and kept me updated on the progress of the application. Easy to deal with and extremely friendly. Cannot rate them highly enough.
Matthew Herewini was so patient with me as the bank was pretty demanding! Took time to explain things, did face time for ID verification, was always happy to help! Still can call him anytime if I have any concerns! Brilliant! Definitely recommending him to my friends! Well done Matt! I would like LENDI to recognise Matt as a valuable asset to this company! Thanks in advance!
Outstanding start to finish (6 Star Service)
David Goodall was appointed my refinance adjustment, he absolutely over delivered, was super efficient and didn’t skip a beat, I asked so many question to which he answered right away and helped me every set of the way. We are over the moon with our new fantastic rate and owe it to David,
I do believe the settlement team should pay closer attention to detail, I was meant to settle on the day she called asking for another document,
But other then that super happy with the service!
Absolute nightmare. Go straight to the bank and forget lendi.
Started the process of refinancing my home loan and investment loan April 2 2021. July 16 still not finalised. At least 20 calls and lost count of the Amount of emails. Dealt with 3 different brokers so far. Miss a call from lendi and ring back within 5 minutes and not get a response until the next day.
Make an appointment to sign documents at bank and Lendi have only sent half of what is required. Now have Lendi and Westpac telling me it is each other's fault that the documents aren't there.
If I was to go straight to the bank it would have b...
Questions & Answers
Who do I contact to help sort out my application as my lendi rep is stuffing us around and keeps emailing and asking for stuff we have already provided, he said everything was fine and we will hear back regarding approval but emailed again today asking for details he had asked few weeks ago.
Hi Puspa, thank you for taking the time to reach out to us. We’re so sorry to hear your experience so far has not been an enjoyable one. We pride ourselves on our customer experience and we will be looking into what is happening. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.
Hi I have replied to your private msg, pls take action as we don’t have much time before the property settlement and I have supplied the name of the broker so you can look into it.
Hi, I have responded in our private message.
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Get an answer from our members and Lendi representatives
Other Home Loans
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.