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Lendi
4.6 from 2,355 reviews · View Statistics
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Yokas W.
Yokas W.Canberra 2600, ACT

These guys are unprofessional, inefficient, incapable, cost me 4k in penalty due to their slow processing time

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forFirst Home
pedi
pediGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Friendly and professional service

published

Using the new tech to make a great service and responsive.
Provide enough information for the right home loan to suit needs. Portal simple to use, uploading documents and following the steps easy.
Customer satisfaction is the highest priority in Lendi

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
Lendi
Relationship manager -Lendi

Other Home Loans

 
 

0.0
(1,234)

Established confidence on the very first call. Settlement completed in 2 weeks

published

I was in a critical state where I have to complete my house settlement within 1 month. After signing the house contract, the bank with whom I had pre-approval increased the interest rate by .20% and they never gave the option of rate cap. I was not confident enough that they will help me settle the house within a month. I spoke to the Lendi loan broker and within 2 hours my loan application was launched. In 2 weeks settlement completed for my house. The agent was very helpful and he updated me regularly on loan status Based on his suggestion, I place interest rate cap which saved me around 2000 AUD. I recommend Lendi.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateNovember 2021
Loan used forFirst Home
Lendi
Relationship manager -Lendi

Amazing, easy and fast results, great communication.

published

They helped me get a better interest rate, was fast and easy to get through even with the minor technical issues beyond there control they were still able to help me with great results, highly recommend

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
Lendi
Relationship manager -Lendi
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James
JamesSouth East Queensland, QLD

Excellent Top Notch Service!

published
Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
Lendi
Relationship manager -Lendi
Adam
AdamMetropolitan Adelaide, SA

Excellent Service

published

Very good service from Lendi, particularly from our consultant Rishi Nanda. Very streamlined process with online portal and associated tools. Professional and efficient - would highly recommend Lendi and would be happy to use the service again.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
Lendi
Relationship manager -Lendi
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Pratap
Pratap
  • 2 reviews
  • Verified

Excellent service

published

Lendi team(Nathan Holmes) helped me in refinancing my home loan which went very smooth, team is very professional to deal with and guided me through out the process. I would definitely recommend Lendi.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
4/5
Online Tools
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
Lendi
Relationship manager -Lendi
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Next

Fantastic experience

published

We had thought about refinancing many times but the process put us off.From the first phone call with Emily Robertson we knew we made the right decision, The process was easy and quick and she was there every step of the way and only a phone call away .Thanks Lendi and Emily

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateNovember 2021
Loan used forRefinancing
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Ben F
Ben FSydney, NSW

Service was amazing from start to finish! Highly recommend! Extremely happy!

published
Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateNovember 2021
Loan used forFirst Home
Lendi
Relationship manager -Lendi
Home Loans

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Kim and Gabie
Kim and GabieSouth East Queensland, QLD

Awesome service from start to finish

published

It is with pleasure that we, post a review of our experience with Lendi. We were wanting to refinance and lock in a low interest rate.
From the initial enquiry Rishi Nanda was our loan consultant, nothing was too much trouble for Rishi his service and guidance was 5 star. Rishi ensured we understood what was required and offered ongoing support to us. We will definitely be recommending Lendi and Rishi to our friends and colleagues wanting the services of a loan broker. Kind regards and many thanks Kim and Gabrielle

Transparency
4/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
4/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
Lendi
Relationship manager -Lendi
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A competitive home loan and $3000 cashback for home improvements

published

The consultants were thorough and advice was great. They helped us all the way to finding two separate home loans not one. It may have taken a little longer as there were two loans but the results were good for both of us. My partner has already dropped one day of work to enjoy the lifestyle more and so will I soon too.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
4/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateNovember 2021
Loan used forRefinancing
Lendi
Relationship manager -Lendi

Other Home Loans

 
 

0.0
(1,234)

Perfect level of service

published

Samuel was an absolute pleasure to deal with. He was responsive and available without being pushy. He was also incredibly polite and professional during all of my interactions. Would definitely use lendi again.

Application Process
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
Lendi
Relationship manager -Lendi
Home Loans

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Jamie H.
Jamie H.Murray Region, NSW
  • 2 reviews
  • 1 like

Amazing Service! 5 stars!

published

Customer service was Amazing, all the stress was taken out of the home loan!
From the first phone call to the final transaction, everything was explained as it was happening.
Johanna made it totally effortless, I am still amazed at how easy she made everything.
I would Recommend Lendi to everyone!

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forFirst Home
Lendi
Relationship manager -Lendi
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Rogerabbit
Rogerabbit
  • 2 reviews

Great Experience

published

The customer service was exceptional. Carly was a great help walking us through this process. No hassles and a great outcome in the end. The information we received was always factual and up to date. Highly recommend.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
Lendi
Relationship manager -Lendi
Narelle
NarelleHobart, TAS
  • 2 reviews

Exemplary service amd support

published

The process was very easy from the start. We were kept informed, there was follow-up on any questions we had and the online portal for submitting our paperwork made the process quick and easy. The information we received was accurate and we are now going to save money having achieved a lower home loan interest rate. We wouldn’t hesitate to use Lendi again in the future to ensure our family remains in the best position to achieving a more competitive interest rate. Thank you Lendi

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
Lendi
Relationship manager -Lendi
Page 1 of 10

Questions & Answers

daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -Lendi

Hi Daniel, thank you for taking the time to leave us a question.

We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls.

We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.

Munyua G.
Munyua G.asked

Hello Lendi, i signed into your platform yesterday, 11th October,you allocated a loan of 16500.I applied and in fact paid your registration more than once in error (200x2); i have the Mpesa messages. Now when i try to confirm payment, i get the message,'no payment found try again after some time'. Is this a con game or what?

1 answer
Lendi
Relationship manager -Lendi

Hi Munyua, Thanks for reaching out. Can you please confirm for us what website you used as we do not take any payment via our platform so I believe you may have the wrong company here, never the less, we are happy to look in to this for you.

Connell
Connellasked

I have submitted an application with lendi and looking at Macquarie for refinancing.
I am a bit worried as a lot of Macquarie reviews say customer service is not very good. Was wondering if anyone else has had any problems with them.

No answers
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