Reviewer Photos & Videos
Samuel was excellent. Great communication and great product knowledge. Very easy to deal with and available when I needed advice on products and which lenders were better suited to ours.
Lendi Experience 10/10
I wanted to take a few moments to mention our positive experience with using Lendi for the first time. It will not be our last.
We were introduced to Tee Owen through a friend when they heard about our bad experience with another broker. My friend assured me that Tee would guide us through the mortgage application process and take care of everything required.
Tee handled everything very professionally and had all the answers to my many questions.
At certain stages throughout the process, we added to the process that we were trying to purchase ...
A very thorough and fluent service provided
Dean Hulsman has been very attentive and honest when helping us refinance. The attention to detail was exemplary when finding the right home loan for us. Even when we came to be of a halt when the settlement date given wasn’t quite right. He followed this up with Lendi departments working together to deliver a revised date. I couldn’t recommend this company more. Well done and thanks.
The process has been super easy from start to finish and Sam has been absolutely fantastic. Great experience all round. We received a very good loan offer and cannot be more happy.
I found Lamita excellent , I have no complaints and will be recommending her to anyone I can.
Lamita was informative, professionally and still friendly. She was understanding to my needs and managed to help me when others couldn’t. I will be recommending her to anyone I know looking at getting a home loan.
Exceptional Customer Service
I'm in a customer service industry, but I can say hats off with the service and assistant provided by Johann. His Knowledge about the products was a great help, and with his assistant I manage to get the best rate in the market. I bought my first home, and he made the whole process seems effortless. From the get go liaising with Bank or dealing with the builders, he was side by side making sure things getting done on time. I will highly recommend anyone who's after true, honest and knowledgeable contact. Johann is the person to go for.
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I couldn’t believe how seamless the whole process was ! So easy and professional
The whole process was so easy . Our consultant made it seamless . She found the perfect option for us . We are now with a great lender and rate .
I truly couldn’t fault the service and response to all our enquires . A great experience !
Amazing & fast service!
Roz did an amazing job finding the best solution for us! She was very patient, explained again and again until we understood - even 2 evening video sessions to accommodate us.
Professional and experienced
I started off enquiring Lendi with some doubts, however Thomas was extremely experienced and professional. Despite the repetitive and long process with the bank itself, Thomas was patience, kind, helpful and an expert. Thomas is definitely worth the 5 stars.
However the 1 star is taken off was due to Lendi was unable to keep their promise in delivering their flybuys bonus enquiry offer. Despite I have contacted Lendi multiple times where I've been promised that I'll get a call-back, however as of to-date still no contact from Lendi and was sti...ll unable to advise me on the Lendi flybuys bonus points. Not a huge bonus, but was disappointed, despite the multiple feedback. I am all for businesses where they keep their promises, and if you can't keep them, then don't sell them to your customers.
Anupama and the team were really helpful through the stressful process of getting a loan. We had to pay a penalty because the lender couldn't finalise the loan on time and she managed to get get that money back for us with minimal hassle.
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Professional, supportive and prompt.
Rytis was beyond brilliant.
He was very patient, great at explaining financial definitions, and clear about what steps we needed to take. There was an appropriate amount of emails/phone calls, to make sure we were on track (but not an avalanche to make us feel like it was spam). The response rate to any questions that we had, were prompt.
We felt like we were supported throughout the application process.
Refinancing was a breeze!
Andy went above and beyond to assist us to find and secure the most suitable home loan for us! The settlement process was seamless and so much easier because of the extensive work of the team. Communication was excellent throughout the whole process.
Thanks so much to Andy and the team at Lendi for a positive refinance experience
Very helpful service
Harley found all the facts and figures i needed to make an objective decision. He was very helpful and made an otherwise laborious process quite easy. I have now been given the information i need to progress years ahead with my loan. Thankyou Lendi!
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Simple. Efficient. Personalised Service!
Our broker was Dean Hulsman. My first time buying a house, but not the first time for my husband. I was incredibly nervous about the process, having spoken to our bank about 18months prior to this experience. The bank itself made me feel as though getting a home loan was impossible. Dean went above and beyond for us. He took into account our personal circumstances, without making us feel at any time our goal was unachievable. Would absolutely recommend to anyone! We've now found our home! Thank you so much to Dean and the Lendi team!
If you are thinking about it, don't put if off any longer. Even to talk through with someone how to get yourself there in 6/12 months time. Goals are achievable and the Lendi team can help you get there!
Great level of communication every step of the way. The team made the process simple and found a product that suited us perfectly. We were really impressed the level of service they provided.
Questions & Answers
Hello Lendi, i signed into your platform yesterday, 11th October,you allocated a loan of 16500.I applied and in fact paid your registration more than once in error (200x2); i have the Mpesa messages. Now when i try to confirm payment, i get the message,'no payment found try again after some time'. Is this a con game or what?
Hi Munyua, Thanks for reaching out. Can you please confirm for us what website you used as we do not take any payment via our platform so I believe you may have the wrong company here, never the less, we are happy to look in to this for you.
I have submitted an application with lendi and looking at Macquarie for refinancing.
I am a bit worried as a lot of Macquarie reviews say customer service is not very good. Was wondering if anyone else has had any problems with them.
Who do I contact to help sort out my application as my lendi rep is stuffing us around and keeps emailing and asking for stuff we have already provided, he said everything was fine and we will hear back regarding approval but emailed again today asking for details he had asked few weeks ago.
Hi Puspa, thank you for taking the time to reach out to us. We’re so sorry to hear your experience so far has not been an enjoyable one. We pride ourselves on our customer experience and we will be looking into what is happening. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.
Hi I have replied to your private msg, pls take action as we don’t have much time before the property settlement and I have supplied the name of the broker so you can look into it.
Hi, I have responded in our private message.
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