QUICK & SUPER EASY
I actually can't believe how quick, easy and efficient using Lendi has been. From the initial online entry of my details to speaking over the phone with representatives. I won't be using my mortguage broker again since I've had better results with Lendi. Thanks to the two chaps that were able to assist me.
Great bunch of professionals which are really determined in helping you throughout the whole process.
Carly has been incredible: always available to calls and emails, positive, confident and helpful. I would recommend to everyone & can't wait to get their her for my next purchase. Thanks.
My wife and I just renegotiated the terms on an investment loan through Jade Yuen at Lendi. Jade was prompt, professional and courteous in all dealings and most importantly saved us $$$. Highly recommended!
Loan Approved in Record Time
Adam from Lendi was really helpful and got our Investment Loan over the line in record time. Unfortunately once our Loan was approved we had a very stressful time dealing with Kristen. We were emailed the same information more than once and Kristen was difficult to deal with. This was a real shame as we were so impressed with Lendi up until this point.
From the start to the end, we were informed on everything we needed to know. Any question was answered quickly and professionally.
We had complicated circumstances, but this was worked out and the loan approved very quickly.
Transferred my existing home loan to a lower rate. Very quick and simple process and Justin was excellent in guiding me through the options/process. Full marks for Lendi in service provider
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brilliant customer service no contact super secure very fast approvals
fantastic service no money at all to pay extremely efficient i only used my bank old style sitting down with manager quibbling over interest rates these guys have 39 lenders to get you the absolute best rate and its free unreal just do it you wont regret it
I contacted Lendi via an online search and was called by their broker Michael Drinkwater.
To my absolute astonishment he obtained details needed, and within 30 minutes I knew who would take on my refinance. Michael is an absolute pleasure to deal with, his knowledge is outstading, he is hard working, not phased and absolutely efficient in his profession.
Within two weeks my refinance was approved at an amazing rate with great features.
Michael will be my point of contact if I need anything moving on, he is an absolute credit to Lendi.
I foresee Michael excelling in his future career.
A high recommendation from me. ...Congratulations Lendi, you clearly choose your staff, requiring excellence, and that is what you have in Michael Drinkwater. Congratulations Michael, you are amazing. Thank you.
Professional and friendly service
Mary-Anne was professional and friendly and provided an excellent service so we achieved the best outcome for our loan. Highly recommended. very pleased with outcome and any concerns or queries were addressed promptly and professionally.
Excellent service - would recommend to others
Excellent customer service, communication and follow up. Fraser was very patient and reassuring when there were unexpected delays with looming deadlines.
All costs and figures were explained upfront so there were no unexpected surprises, including when the land valuation came back lower than the cost of the land (gotta watch those developers!). Fraser was sure to notify me as soon as the valuation was returned so I could decide on what I wanted to do without being under pressure.
Happy with rate offered… I would use Lendi again and recommend to friends and family.
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Very helpful and so hard working
Our first home buying experience was not the smoothest, due to bank undervaluation resulting in switching of lenders, solicitor bailing on us mid way through, and extremely long bank processing times causing us to delay settlement twice. However through all of this, Faron at Lendi was our go to for questions and information, and she worked very hard to get our loan approval over the line in the end, even working through sick days and while one leave. Thank you Faron!
Flawless….. a pleasure to do business with
I simply needed to change my owner occupied mortgage to an investment mortgage with a small consolidation. After being rejected with no explanation from my long term bank (one of the big 4), I sought out finding a broker. I was skeptical contacting Lendi who I found on the internet, but it has been the best move I have ever made. My personal broker Josh assured me that nothing would be done without consultation, no hidden credit file hits, just open communication. This is exactly what I got. He answered all questions, replied to all emails and...when he said he was going to call at 3pm, he called at 3pm and never rushed me. Josh went through my situation and explained that he had 3 lenders in mind and gave me the option to choose. I went with his first suggestion of Bank West and they too have been amazing and helpful. I was kept a informed throughout the process from application to settlement and have had follow up emails and calls just to check all is fine. Don’t be scared to use Lendi…. I’ll be contacting Josh and Lendi when I’m ready for my next property.
Review collected in partnership with Lendi
I now consider myself a Lendi Loyal!!
I now consider myself a Lendi loyal with this being my FOURTH Home-Loan application/refinance through the broker. As with my previous experiences, Rishi Nanda was EXTREMELY helpful with his valuable industry insights and diligent followups in narrowing down the best loan packages and rates for my complex needs.
Thoroughly appreciate the prompt communications throughout the process, as well as Rishi's particular willingness to be available to take my calls even out of hours, over the weekends, as well as for ongoing general Property-Investment ...guidance and consultation (even when I may simply be seeking a second-opinion on available options and not be actively involved in an ongoing application). I believe it is small, beyond-the-call-of-duty gestures such as these, which have personally assisted me in confidently building my portfolio over time. Also greatly appreciate the quick turnarounds achieved, which may have been critical to making or breaking the deal, particularly in the current red-hot Aussie market. I would unreservedly be willing to recommend Rishi's services.
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Very impressed with the service.
After some initial hiccups, with a staff member leaving and my case being expedited to another representative the overall experience has been outstanding.
I was kept well informed throughout the entire process, with constant updates and realistic expectations.
The only hold up was with my new lender, at the time there was a 21 day waiting period, which I incurred twice due to issues outside of Lendi's control.
I would recommend Lendi to anyone looking to refinance. They truly took the hassle out of refinancing, I will definitely be returning in a few years.
Great commitment to service & great technology
Lendi assisted me in obtaining a fixed interest home loan with AMP. The Lendi staff were very attentive & the Lendi platform was helpful keeping me updated on the progress of my loan. It took much of the stress out of the process of getting finance. The customer service was superb. Communication was timely & accurate
Questions & Answers
Who do I contact to help sort out my application as my lendi rep is stuffing us around and keeps emailing and asking for stuff we have already provided, he said everything was fine and we will hear back regarding approval but emailed again today asking for details he had asked few weeks ago.
Hi Puspa, thank you for taking the time to reach out to us. We’re so sorry to hear your experience so far has not been an enjoyable one. We pride ourselves on our customer experience and we will be looking into what is happening. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.
Hi I have replied to your private msg, pls take action as we don’t have much time before the property settlement and I have supplied the name of the broker so you can look into it.
Hi, I have responded in our private message.
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
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