Reviewer Photos & Videos
Our broker Igor was very helpful working through the process which did take 10 weeks from start of refinancing process until settlement date. Overall very happy with the end result
Our broker has been outstanding!
Our broker, Viren, has been outstanding. Communicating via phone, email and txt. Working with the bank and keeping us informed all the way. He has been so beneficial to us
Outstanding Service - Received exactly what we were after
My partner and I set out to re-finance our home loan with the assistance of Lendi. Samuel, who responded to our initial email has been so professional and impressive. His personalised service, attention to detail and prompt replies to phone calls, emails and texts made us feel very safe and secure. Samuel was personable and friendly always reassuring us throughout the whole experience that things were working out, as he guided us through every step in the process ... simply outstanding service!
There were no extra fees involved and we ended up receiving a better deal than we initially sought. We couldn't recommend Lendi and Samuel highly enough! We will be using Lendi again in the future.
Very impressed with the service.
After some initial hiccups, with a staff member leaving and my case being expedited to another representative the overall experience has been outstanding.
I was kept well informed throughout the entire process, with constant updates and realistic expectations.
The only hold up was with my new lender, at the time there was a 21 day waiting period, which I incurred twice due to issues outside of Lendi's control.
I would recommend Lendi to anyone looking to refinance. They truly took the hassle out of refinancing, I will definitely be returning in a few years.
Exceptional service from Belinda!
Very impressed with my recent experience with Lendi. My husband and I purchased our first property and we were in a race against time to get finance approved. We had the pleasure of dealing with Belinda Johns and she was absolutely fantastic. Belinda went above and beyond to find us a great home loan. We cannot thank her enough as we wouldn't have been able to do it without her (Lendi - you are very lucky to have a staff member like Belinda working for you). We will definitely be recommending Lendi to our family and friends.
Great commitment to service & great technology
Lendi assisted me in obtaining a fixed interest home loan with AMP. The Lendi staff were very attentive & the Lendi platform was helpful keeping me updated on the progress of my loan. It took much of the stress out of the process of getting finance. The customer service was superb. Communication was timely & accurate
Excellent and reliable broker
I would highly recommend David McGuiggan. David listened to what we wanted and found a bank loan that met our needs. He has an impressive understanding of finance, banks and property. This is the second loan we have got through David. We re-financed to get a much lower rate and got a new investment loan that are both offset. We are very pleased to have found an honest, reliable and knowledgeable broker. The loan application process with Lendi is very straight forward and David was with us through the process to answer any questions and assist along the way.
Do not waste your time
Do not waste your time. Absolute joke. No one ever knows what is going on, they keep emailing me asking me for documents that I have already sent them.
They take days and sometimes over a week to respond to emails.
I have owned 3 houses and refinanced 4 times and I have never experienced such incompetence.
I applied for refinancing last November, I am still waiting for it to be finalised (April 2021)
I would have pulled the pin, but they keep telling me it's all good and will be finalised by the end of the week.
Very pleased with the outcome reducing our mortgage rate by a whopping 1.7%. I wish we had done this sooner and would recommend Lendi to anyone with a variable interest rate mortgage home loan. Staff were courteous and professional. Well done to all of the staff at Lendi.
The Easiest Loan Process Ever!
I had the pleasure of Dealing with Carly at Lendi who was so lovely to deal with. Her customer service skills are second to none! She made the entire process so easy and she was always on our team; finding us the best deal and keeping us informed every step of the way. We are business owners and loans are always so much more complicated, Carly made it super easy and I would fully recommend this service.
Great Experience for a first timer!
Thank you to Zachary, Femela, and Raewyn for the support and effort in helping through the process. As a first time buyer it was fairly overwhelming an experience and they made it all seem so effortless. A plus is the Lendi website where you can track your status and upload your documentation 24/7.
Paul Challita and Ron Prasad were amazing with helping me refinance. Paul stayed in touch every step of the way and helped me understand everything I needed to do and what documents I needed to provide. The process was extremely easy and stress free.
Amazing service from Mr Rishi Nanda!
Mr Rishi Nanda is amazing! Very friendly, warm and easy going. Our experience with him was excellent. Great communication and always giving us an update with our application. Thank you Rishi for your excellent service. We are forever grateful!
The only thing in this world that's better than Nutella is Julio Sanchez writing your home loan.
I never write reviews but I can honestly say this has been such a great process I had to say something. This has been such a great experience with changing our home loan. It was an effortless process with Julio helping every step of the way. Julio has been nothing short of AMAZING!!! Nothing was a bother for him. He always seemed like we were his priority. He gets back to you straight away, and made me laugh through the whole process. I have recommended Lendi to so many of my friends (a couple have already started the process with Lendi) because it has honestly been such an amazing experience.
Thank you so very much Julio, you are honestly amazing at what you do :)
Without a doubt , the best service we have received in quite a while.
Funny thing is, we were not even looking for a better rate. Since we thought our LVR is too high for a refinance.
Lendi made the process a breeze, and we got a gem of a deal.
Highly professional and simple process.
Great outcome. Seamless process. Informed regularly throughout the process. Matthew Bulmer was fantastic to deal with. Very satisfied overall and I would definitely recommend Lendi to anyone wanting to refinance!
Excellent assistance offered by Dan and Ron at Lendi. They were very patient and super helpful and made the whole process easy. They continually stayed in touch and made sure I was aware of the progress of my loan. Can’t speak highly enough of their great work.
Avoid, if time is of any importance to you. It took Lendi 3-4 WEEKS to submit a simple application which had everything ticked from the word go.
Skills to rope in new customers once they have you the phone are top notch but once you are caught in their net, no option but to suffer the delays.
Very hard to talk to, Home Loan specialist will never respond to messages left on their site and will not provide a direct number to contact unless you complaint.
Ideally an online broker should not require any human intervention, however dealing with Len...
It was literally EXCELLENT
Undoubtedly, Mike was the best bruker I have ever work with.
He is highly qualified, supportive and productive.
Basically, I can not imagine if anyone could have met the settlement date if it was not for Mike’s hard work and dedication given the complexity of my home loan case.
I am completely satisfied with his service.
Very simple and quick
Rachel was a great broker and made the whole process easy. Great online platform and was happy to take all our calls and any questions that we had. Would recommend
Lendo made loan application super easy
My home loan specialist was Rishi Nanda, he made the entire process very easy and customer feedback during the process was excellent, always updating on status, I received no extra or unexpected issues, and was very satisfied with the rate and the entire process in dealing with lendi. Thank you so much for all your wonderful work.
Lendi have been amazing. Rishi Nanda was excellent. He responded quickly to any questions or concerns I had and made sure I received a good rate. Very satisfied. Rishi is a great broker!
It was made so easy!
Our broker Rachel was wonderful - full of knowledge and patience! She sourced us a fantastc rate and made the entire process very simple for us. My partner and I have been so impressed with the service - the website is so user-friendly - it doesn't get much easier than having to upload documents! We have appreciated the time and effort Rachel and the Lendi team have shown us - what could be a very stressful and anxious time was made very easy - Thank you Rachel and Team Lendi!
First time user of Lendi and I couldn’t recommend them more.
My broker Stephen was amazing.
There will several issues along the way with my bank but he made sure they were fixed each time and made sure settlement happened
We would like to say a big thank you to the team at Lendi. It’s been a long process and we really appreciate the patience shown to get the end result we wanted.
Thanks for everything.
Questions & Answers
Who do I contact to help sort out my application as my lendi rep is stuffing us around and keeps emailing and asking for stuff we have already provided, he said everything was fine and we will hear back regarding approval but emailed again today asking for details he had asked few weeks ago.
Hi Puspa, thank you for taking the time to reach out to us. We’re so sorry to hear your experience so far has not been an enjoyable one. We pride ourselves on our customer experience and we will be looking into what is happening. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.
Hi I have replied to your private msg, pls take action as we don’t have much time before the property settlement and I have supplied the name of the broker so you can look into it.
Hi, I have responded in our private message.
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Get an answer from our members and Lendi representatives
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