Samantha was great to deal with, and really helped get my loan application and approval sorted really well, and in a timely manner. She even got me a lower interest rate than my previous loan was being paid on! Well done Samantha ..
Thanks to Raks, Christine and the Lendi crew for assisting me in my loan requirements
Awesome service, quick and efficient and great communication along the way.
Plenty of options available
Highly recommend the use of Lendi
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Fantastic team, great communication from all involved.
All objectives met. Great rate. Fantastic customer service. I think the team at Lendi provided person service which catered for our needs and wants along with providing options as to where to go in the future.
Outstanding and Personalised Customer Service
In 2 different occasions I have used Lendi's services for 2 small loans and though my loans were small they looked after me all the way. The communication is great, they keep you inform and they are really there to help.
I special thank to Stephen Sheard for his outstanding customer service and for keeping me informed all the way.
I can' thank you enough for your services and professionalism
Matt offered simple, easy to understand options then helped me navigate the application process with the minimum of fuss. Easy, friendly and great service. I would recommend this service to anyone. A painless and quick process compared to my previous experiences.
My experience with this Company was nothing short of great!
Being the skeptic that I am, I was very cautious to deal with Lendi, who has heard of Lendi , I haven't. However, my experience with this Company was nothing short of great! Many thanks to Igor for your excellent service; prompt, friendly and professional and to Tammi for your professionalism. I highly recommend Lendi to anyone with financing needs. The whole process became quite easy because of the team's efficiency.
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LENDI is just amazing and so helpful always
Well what can I say, our broker is very professional and definitely knows her job, someone that always makes you feel like she really cares and only ever wants to help get the best out come :) she is very approachable and always just a phone call or text away with even the smallest, or sometimes even silly questions - she is always very re-assuring making a stressful process seem achievable ... Thank you your amazing
A google search led me to Lendi. From the first interaction they quickly understood my needs and the financier best suited to my personal situation. Service was warm, honest, thorough, and couldn't be happier with the outcome.
As a former personal banker for one of the majors, I appreciate just how professional and proficient Carly Lambourne and the Lendi team are.
Fantastic outcome - Home loan top up.
As with earlier experiences, this was another fantastic and successful experience led by Hari, Vivien and the Lendi team. They were supportive all the way and help me achieve the desired outcome. Thanks
persistence is the key
Matthew Wade was terrific supporting us through a complex application process. The first application was a nightmare through ANZ but we ended up with the outcome we wanted with another bank. Really professional and friendly and punctual which was great. recommend Matt and lendi highly.
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I was impressed by the commitment the team displayed the entire process. They were extremely helpful. The rate was great and no surprise costs involved. I was given a choice of two suitable loans. Great customer service
Comedy of errors but not funny
I've used Lendi twice now and both times there was error after error causing extended delays. I went back the 2nd time because my current lender advised I had to because they referred me the 1st time. From issuing loan documents for the incorrect amount, constantly having to chase updates and being punted around to multiple different staff members it was an absolute joke. The bad service caused weeks of delays to the commencement of my home renovations, inconveniencing my family and my builder. Will not use them again and will not recommend to anyone.
Professional, knowledgeable and a breeze to deal with
What started out as a google search for interest rates in hope to get a better deal, has led to all complete and approved with a new bank within three days of being contacted by Lendi. Matthew was great to deal with and very knowledgeable. The process was easy and straight forward.
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Excellent customer service and support
Right from the first call it has been an easy process.
Krishneel Kumar has been very professional to deal with.
He has saved us substantial money from our repayments.
Money we saved we can use to pay down our loan sooner & have some
extra breathing space.
Lendi are great.
Great service from Aiden from start to finish
We had a great experience, especially in regards to timeframes. We had a slight change of plans in our home loan product from what we initially wanted, but Aiden was very patient and helped us get exactly the right product for us.
Questions & Answers
I have submitted an application with lendi and looking at Macquarie for refinancing.
I am a bit worried as a lot of Macquarie reviews say customer service is not very good. Was wondering if anyone else has had any problems with them.
Who do I contact to help sort out my application as my lendi rep is stuffing us around and keeps emailing and asking for stuff we have already provided, he said everything was fine and we will hear back regarding approval but emailed again today asking for details he had asked few weeks ago.
Hi Puspa, thank you for taking the time to reach out to us. We’re so sorry to hear your experience so far has not been an enjoyable one. We pride ourselves on our customer experience and we will be looking into what is happening. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.
Hi I have replied to your private msg, pls take action as we don’t have much time before the property settlement and I have supplied the name of the broker so you can look into it.
Hi, I have responded in our private message.
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
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