Thank you for all the support through this whole process could not have done it without your help.Thank you.
Great team to work with. I had no idea about refinancing/consolidating, Mathew was amazing with helping me get everything together. Rae did a great job finishing it off. What I asked for it exactly what I got and the time frame was alot quicker than I thought.
Thank you all so much very happy with the outcome.
Home and Investment loans refinancing
My Lendi contact Jade was very good and followed all requests and changes I made for refinancing all my home and investment property loans
My experience with Lendi and Jade was very good
Simon was awesome hasslefree and great to work with he looked at aspects of what I was looking for in a bank and home loan I would highly recommend him took all the hard work out amazing experience
Home Loan made easy
From start to finish re-mortgaging my home, Carly from Lendi made the experience effortless and I was kept informed every step of the way. I highly recommend you contact Carly!
Not happy,,just a big headache
I thought I was getting a good rate and cash back,,,but when all finished I got a higher rate, and half the cash back,,I questioned the bank, and they said my broker didn't lock it all in when processing,,so actually cost me money and stress,,,,sorry but not happy,,
Knowledgeable, efficient and friendly service.
The agent listened to what we needed, then submitted a few potential proposals for our perusal and decision. Answered al our questions in detail. Which enabled us to make an informed decision
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Homeloan made easy
Removed all issues you have when going through banks to find the bast rate everything is provided and simplified and customer service is amazing and will definately use lendi again in the future
Excellent Service and followup
They were quick and easy to get our refinancing organised and at a great rate saving us thousands.
Could not have been happier with their service and also their after sales service check ins.
Made refinancing so much easier and with the best deal for my circumstances
Lendi were my second refinance. This time to a fixed rate loan, made very easy. Lendi staff helped me the whole way, took note of my circumstances, offered best match loans to choose from, guided and supported through the process. They also ensured I was up to date on progress and possible timeframes on steps. Ive already recommended to a friend, and would highly recommend to others.
Matthew Herewini was so patient with me as the bank was pretty demanding! Took time to explain things, did face time for ID verification, was always happy to help! Still can call him anytime if I have any concerns! Brilliant! Definitely recommending him to my friends! Well done Matt! I would like LENDI to recognise Matt as a valuable asset to this company! Thanks in advance!
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Absolute nightmare. Go straight to the bank and forget lendi.
Started the process of refinancing my home loan and investment loan April 2 2021. July 16 still not finalised. At least 20 calls and lost count of the Amount of emails. Dealt with 3 different brokers so far. Miss a call from lendi and ring back within 5 minutes and not get a response until the next day.
Make an appointment to sign documents at bank and Lendi have only sent half of what is required. Now have Lendi and Westpac telling me it is each other's fault that the documents aren't there.
If I was to go straight to the bank it would have b...
Outstanding customer service!!
Customer service was fabulous. Very friendly, answered all questions, and always followed up with any of my enquiries. I experienced no extra costs and my home loan rate is great
Quite good but slow banks
I chose Lendi to re-finance with a different bank. Before submitting my application all information was provided and a rough timeline was provided for st. George. It's been over a month now and we haven't finalised with st. George yet.
Lendi still gets 5 stars because they constantly update me and all information was provided.
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Smooth as Silk
I had 2 very special ladies help me through every step of the way - I even zoomed for the 1st time ever - I am very happy with how easy the app is it work.
Excellent experience, and easy process from start to finish. Highly recommend Lendi. My current bank didn't want to touch me as I was only permanent part time (despite getting approx 60 hours per week including overtime shifts). Lendi found me a bank quickly that this was no issue with, and the whole process was very smooth
Questions & Answers
I have submitted an application with lendi and looking at Macquarie for refinancing.
I am a bit worried as a lot of Macquarie reviews say customer service is not very good. Was wondering if anyone else has had any problems with them.
Who do I contact to help sort out my application as my lendi rep is stuffing us around and keeps emailing and asking for stuff we have already provided, he said everything was fine and we will hear back regarding approval but emailed again today asking for details he had asked few weeks ago.
Hi Puspa, thank you for taking the time to reach out to us. We’re so sorry to hear your experience so far has not been an enjoyable one. We pride ourselves on our customer experience and we will be looking into what is happening. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.
Hi I have replied to your private msg, pls take action as we don’t have much time before the property settlement and I have supplied the name of the broker so you can look into it.
Hi, I have responded in our private message.
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
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