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Lendi
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Brilliant Service Levels!
My customer service experience with Lendi was superb, specifically their representative, Nick Lynem. Ultimately we ran out of time to replace my existing finance but I found Nick's attitude and service levels throughout to be the best customer experience I have received in 25+ years. He really is a credit to Lendi.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
- 2 reviews
- Verified
Home loan
Lendi was very unfamiliar for me considering it was very first experience and turned out be a very good experience highly recommended for those who wants a good broker no need to go anywhere else .
- Incentivised Review No
- Loan TypeFixed Rate
- Loan Start DateApril 2022
- Loan used forFirst Home
Hi there, thank you so much for taking the time to share your experience with Team Lendi. We take pride in knowing you are satisfied with your home loan journey with us. Rest assured that we will cont...
Read moreinue to give the best customer experience possible to each individual. If you need any assistance in the future, please feel free to revert.Review collected in partnership with Lendi
- 3 reviews
Well done Lendi and the team, top service and hassle free
Great service with Lendi and they were there to support us all the way through the process on email and the phone. They made the whole process stress free. I would totally recommend using Lendi if you are looking to change mortgage providers.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
Hi Tom, thank you for taking the time to leave a positive note for Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach out to us anytime if you need assistance in the future.
Job Done. No complaints. Awesome Job.
Customer Service was A1. Always open and helpful. Had unexpected hiccups from the bank but the LENDI team sorted through this. I have nothing but positive things to say about my interactions with LENDI.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
Hi David, thank you so much for taking the time to share your experience with Team Lendi. We take pride in knowing you are satisfied with your home loan journey with us. Rest assured that we will cont...
Read moreinue to give the best customer experience possible to each individual. If you need any assistance in the future, please feel free to revert.Find out how Lendi compares to other Home Loans
Know better, choose better.
Fantastic service
Nick Lynem is the best
Great experience
Highly recommend
No extra cost no long waiting
Fully satisfied
Very good team always contact you and update all the information
Very punctual and honest team
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
Hi there, thank you for taking the time to leave Nick and Team Lendi a five-star review based on your experience. We’re so happy we were able to assist you with your home loan and look forward to assisting you in the future.
More than a broker
Belinda Johns was much more than a simple broker, she became a friend.
She had done so much to help my family to achieve our dream home.
Thank you so much, Belinda and Lendi.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan Start DateJanuary 2022
- Loan used forFirst Home
Hi Caio, great to hear your experience with Lendi was a great one! We’re always doing our best to ensure we keep the process as seamless as possible for our customers, and it’s always refreshing to h...
Read moreear this was the case for you. Thank you for taking the time to leave Belinda a review too. We look forward to assisting you in the future.- 2 reviews
- 2 likes
Absolute waste of time!
Extremely disappointed with the service and outcome I received after being promised to be refinanced with HSBC. Lendi had me believe everything looked great and was going to take a couple of weeks to get approved. 2 months later after going through the whole process I get turned down because I’m self employed and run a business. Don’t bother wasting your time! Refinance with someone else as I found a much better company that’s already getting me approved and refinanced.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
Hi Cass, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to dis...
Read morecuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.Related Articles
The perfect lender
I was 110% happy with all of the services I received over the settlement period. I’d highly recommend mark to anyone looking at getting a loan for peace of mind through the whole process.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
Hi Jake, thank you for taking the time to leave us such a positive review of your experience with Mark and the Lendi Team. Here at Lendi, we’re always doing our best to ensure we keep the process as s...
Read moreeamless as possible for our customers. We’re so happy to hear your experience was in line with what we expect it to be. Please do not hesitate to reach out to us in the future if there is anything further we can assist you with.- 2 reviews
Eugene Riceputo was great!
As a first-time home buyer, I didn't know what to expect and it was great to have someone walk me through the process, from pre-approval all the way right up to settlement. Eugene was really great to work with -- very approachable, friendly, gave prompt responses and also really patient with answering all my newbie questions. The rates they found were either similar to or better than what I found through just googling on my own. I would recommend using their services if you're a newbie and looking for someone to help you through the process.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
Hi Sue, thank you for taking the time to leave us such a positive review of your experience with Eugene and the Lendi Team! Here at Lendi, we put customer experience at the forefront of everything we ...
Read moredo. We’re so pleased to hear your experience was in line with what we expect it to be and that we could help make the process easier for you. Please do not hesitate to reach out to us in the future if there is anything further we can assist you with.Find out how Lendi compares to other Home Loans
Know better, choose better.
- 2 reviews
- 1 like
The best brokers I found!!!!
Initially I was reluctant to use an online platform. But I gave them a call to know the process and I felt it’s easy to work with these people. There were no hidden cost, super customer experience and the process was seamless! Zac answered every question I had and supported 200%.
Initially Lendi supported us to secure our land by putting the land loan first then supported to get one loan to cover the house and land both.
Whole process took less than 1.5months, that is to get through both loans.
Also they gave the best rate that was in the market and we are super happy! Hope they keep up the good work!
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
Hi Kanishka, we are so proud to hear about your positive experience with Zac and the Lendi team! We’re always doing our best to ensure we keep the process as seamless as possible for our customers, ...
Read moreand it’s beyond rewarding to hear this was the case for you. Thank you for taking the time to leave us a review. We look forward to assisting you in the future.These guys are unprofessional, inefficient, incapable, cost me 4k in penalty due to their slow processing time
It was my biggest mistake trusting an online broker. Everything seems fine at first and turns super slow after I put in my deposit with my purchase.
I was contacted by [Name Removed] on 30th June 2021, he was "confident" as assured me that it would be easy to get the loan through him and the bank he chose AMP (which was just as incapable)
The very first mistake was getting my name wrong, which caused a huge amount of time proofing my name.
There was so much time wasted asking over useless information, questions and even wanted me to create a s...
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
Established confidence on the very first call. Settlement completed in 2 weeks
I was in a critical state where I have to complete my house settlement within 1 month. After signing the house contract, the bank with whom I had pre-approval increased the interest rate by .20% and they never gave the option of rate cap. I was not confident enough that they will help me settle the house within a month. I spoke to the Lendi loan broker and within 2 hours my loan application was launched. In 2 weeks settlement completed for my house. The agent was very helpful and he updated me regularly on loan status Based on his suggestion, I place interest rate cap which saved me around 2000 AUD. I recommend Lendi.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan Start DateNovember 2021
- Loan used forFirst Home
Hi Aravind, we are so happy to hear your experience with Lendi was a positive one! We’re always doing our best to ensure we keep the process as seamless as possible for our customers, and it is so r...
Read moreewarding to hear this was the case for you. Thank you for taking the time to leave us a review. We look forward to assisting you in the future.Find out how Lendi compares to other Home Loans
Know better, choose better.
Service was amazing from start to finish! Highly recommend! Extremely happy!
The day I called I was connected to broker Eric Chou. Everything went extremely quickly, and smoothly and every milestone happened when Eric said it would, or sooner - My expectations were managed very well, Eric understood my needs and i'm very happy with the home loan product I recieved. Eric was always on hand to answer questions and was incredibly responsive. Amazing service!
I was then assigned to Kristen Dagostino who continued the amazing service. Again i was updated along the way and when something was needed from me the instructions w...
Read moreere clear and made gathering documents very easy. Kristen was also incredibly responsive and always available! Just incredible. 24 hours before settlement the bank needed some additional info, Christine De La Cruz was on the case and kept me updated and followed up regularly with the bank - this meant far less stress for me as i knew i was in good hands. Thanks so much to Eric, Kristen and Christine, i'm so happy I went with Lendi!- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan Start DateNovember 2021
- Loan used forFirst Home
Hi Ben, thank you for taking the time to leave us such a positive review of your experience with Eric, Kristen and Christine from our Lendi Team! Here at Lendi, we put customer experience at the foref...
Read moreront of everything we do. We’re so happy to hear your experience was in line with what we expect it to be. Please do not hesitate to reach out to us in the future if there is anything further we can assist you with.- 2 reviews
- 1 like
Amazing Service! 5 stars!
Customer service was Amazing, all the stress was taken out of the home loan!
From the first phone call to the final transaction, everything was explained as it was happening.
Johanna made it totally effortless, I am still amazed at how easy she made everything.
I would Recommend Lendi to everyone!
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
Hi Jamie, we are so pleased to hear about your positive experience with Johanna and the Lendi Team! We’re always doing our best to ensure we keep the process as stress-free as possible for our custom...
Read moreers, and it is so rewarding to hear this was the case for you. Thank you for taking the time to leave us a review. We look forward to assisting you in the future.Made things so easy!!!
I was becoming a little overwhelmed with the prospect of trying to find finance, but Margaret made things so easy. She got me a great rate and took care of everything.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
Hi Chrissi, we are so pleased to hear about your positive experience with Margaret and the Lendi Team! We’re always doing our best to ensure we keep the process as seamless and stress-free as possibl...
Read moree for our customers, and it’s refreshing to hear this was the case for you. Thank you for taking the time to leave us a review. We look forward to assisting you in the future.Questions & Answers
Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.
Please respond to my email and follow instructions within.
Looking forward to a reply.
Hi Casper,
I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!
Hi lendi.
I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:
1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity
He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.
May I hear from you soon.
Thank you.
Alex
0430 308 813
Hi Alex, thank you for reaching out. We actually have a really useful tool on our website to help with your inquiry called our burrowing power calculator https://www.lendi.com.au/calculators/. You can...
Read more complete the questions to determine the clients capacity. Alternatively, the client can reach us directly by calling us on 1300 323 181 to get in touch with someone from our team. Thank you.Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls. ...
Read more We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.Get an answer from our members and Lendi representatives
Details
About Lendi
Lendi is an Australian home loan platform that helps borrowers compare, apply for, and settle their home loan. They work with over 25 Australian banks and lenders to provide you with options that meet your home loan needs.
After inputting information regarding your financial situation, Lendi’s smart technology will compare and filter through thousands of loan options to find your best match.
You will then be given a tailored shortlist of home loans based on the information you have provided. Lendi uses an Approval Confidence™ tool that means you’ll only be shown loans that you have a high approval likelihood for.
If you decide to move forward with a loan, Lendi’s Home Loan Specialists will guide you through the application and settlement process. The application process is entirely online, and expert help is available 24/7.
Points of praise:
- Many reviewers found that Lendi gave them access to competitive deals on the market.
- They also said that Lendi Home Loan Specialists were incredibly easy to deal with, professional, and thorough in their explanation of the various options available to them.
- According to reviewers, the platform was easy to use and upload relevant information and documents.
- ABN: 18611161856
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Hi Alan, thank you for taking the time to leave a positive note for Nick and Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach o...
Read moreut to us anytime if you need assistance in the future.