Lendi

My customer service experience with Lendi was superb, specifically their representative, Nick Lynem. Ultimately we ran out of time to replace my existing finance but I found Nick's attitude and service levels throughout to be the best customer experience I have received in 25+ years. He really is a credit to Lendi.

Lendi was very unfamiliar for me considering it was very first experience and turned out be a very good experience highly recommended for those who wants a good broker no need to go anywhere else .

Great service with Lendi and they were there to support us all the way through the process on email and the phone. They made the whole process stress free. I would totally recommend using Lendi if you are looking to change mortgage providers.

Customer Service was A1. Always open and helpful. Had unexpected hiccups from the bank but the LENDI team sorted through this. I have nothing but positive things to say about my interactions with LENDI.

Nick Lynem is the best
Great experience
Highly recommend
No extra cost no long waiting
Fully satisfied
Very good team always contact you and update all the information
Very punctual and honest team

Belinda Johns was much more than a simple broker, she became a friend.
She had done so much to help my family to achieve our dream home.
Thank you so much, Belinda and Lendi.

Extremely disappointed with the service and outcome I received after being promised to be refinanced with HSBC. Lendi had me believe everything looked great and was going to take a couple of weeks to get approved. 2 months later after going through the whole process I get turned down because I’m self employed and run a business. Don’t bother wasting your time! Refinance with someone else as I found a much better company that’s already getting me approved and refinanced.

I was 110% happy with all of the services I received over the settlement period. I’d highly recommend mark to anyone looking at getting a loan for peace of mind through the whole process.

As a first-time home buyer, I didn't know what to expect and it was great to have someone walk me through the process, from pre-approval all the way right up to settlement. Eugene was really great to work with -- very approachable, friendly, gave prompt responses and also really patient with answering all my newbie questions. The rates they found were either similar to or better than what I found through just googling on my own. I would recommend using their services if you're a newbie and looking for someone to help you through the process.

Initially I was reluctant to use an online platform. But I gave them a call to know the process and I felt it’s easy to work with these people. There were no hidden cost, super customer experience and the process was seamless! Zac answered every question I had and supported 200%.
Initially Lendi supported us to secure our land by putting the land loan first then supported to get one loan to cover the house and land both.
Whole process took less than 1.5months, that is to get through both loans.
Also they gave the best rate that was in the market and we are super happy! Hope they keep up the good work!

It was my biggest mistake trusting an online broker. Everything seems fine at first and turns super slow after I put in my deposit with my purchase.
I was contacted by [Name Removed] on 30th June 2021, he was "confident" as assured me that it would be easy to get the loan through him and the bank he chose AMP (which was just as incapable)
The very first mistake was getting my name wrong, which caused a huge amount of time proofing my name.
There was so much time wasted asking over useless information, questions and even wanted me to create a s...

I was in a critical state where I have to complete my house settlement within 1 month. After signing the house contract, the bank with whom I had pre-approval increased the interest rate by .20% and they never gave the option of rate cap. I was not confident enough that they will help me settle the house within a month. I spoke to the Lendi loan broker and within 2 hours my loan application was launched. In 2 weeks settlement completed for my house. The agent was very helpful and he updated me regularly on loan status Based on his suggestion, I place interest rate cap which saved me around 2000 AUD. I recommend Lendi.

The day I called I was connected to broker Eric Chou. Everything went extremely quickly, and smoothly and every milestone happened when Eric said it would, or sooner - My expectations were managed very well, Eric understood my needs and i'm very happy with the home loan product I recieved. Eric was always on hand to answer questions and was incredibly responsive. Amazing service!

I was then assigned to Kristen Dagostino who continued the amazing service. Again i was updated along the way and when something was needed from me the instructions w...

Customer service was Amazing, all the stress was taken out of the home loan!
From the first phone call to the final transaction, everything was explained as it was happening.
Johanna made it totally effortless, I am still amazed at how easy she made everything.
I would Recommend Lendi to everyone!

I was becoming a little overwhelmed with the prospect of trying to find finance, but Margaret made things so easy. She got me a great rate and took care of everything.