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Lendi
4.6 from 2,756 reviews · View Statistics
Listing monitored by Lendi

Pros

Gives access to competitive deals
Professional, knowledgeable specialists
Easy to use platform

Reviews

4.8
80 reviews
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Alan
AlanSydney, NSW

Brilliant Service Levels!

published

My customer service experience with Lendi was superb, specifically their representative, Nick Lynem. Ultimately we ran out of time to replace my existing finance but I found Nick's attitude and service levels throughout to be the best customer experience I have received in 25+ years. He really is a credit to Lendi.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Lendi
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Gurpreet
GurpreetPerth
  • 2 reviews
  • Verified

Home loan

published

Lendi was very unfamiliar for me considering it was very first experience and turned out be a very good experience highly recommended for those who wants a good broker no need to go anywhere else .

  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateApril 2022
  • Loan used forFirst Home
Lendi
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Review collected in partnership with Lendi

Tom Jones
Tom JonesNorth Queensland, QLD
  • 3 reviews

Well done Lendi and the team, top service and hassle free

published

Great service with Lendi and they were there to support us all the way through the process on email and the phone. They made the whole process stress free. I would totally recommend using Lendi if you are looking to change mortgage providers.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message

Hi Tom, thank you for taking the time to leave a positive note for Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach out to us anytime if you need assistance in the future.

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Job Done. No complaints. Awesome Job.

published

Customer Service was A1. Always open and helpful. Had unexpected hiccups from the bank but the LENDI team sorted through this. I have nothing but positive things to say about my interactions with LENDI.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
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Kuldeep
KuldeepSydney, NSW

Fantastic service

published

Nick Lynem is the best
Great experience
Highly recommend
No extra cost no long waiting
Fully satisfied
Very good team always contact you and update all the information
Very punctual and honest team

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message

Hi there, thank you for taking the time to leave Nick and Team Lendi a five-star review based on your experience. We’re so happy we were able to assist you with your home loan and look forward to assisting you in the future.

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Caio M.
Caio M.South East Queensland, QLD

More than a broker

published

Belinda Johns was much more than a simple broker, she became a friend.
She had done so much to help my family to achieve our dream home.
Thank you so much, Belinda and Lendi.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateJanuary 2022
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
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Cass
CassGold Coast
  • 2 reviews
  • 2 likes

Absolute waste of time!

published

Extremely disappointed with the service and outcome I received after being promised to be refinanced with HSBC. Lendi had me believe everything looked great and was going to take a couple of weeks to get approved. 2 months later after going through the whole process I get turned down because I’m self employed and run a business. Don’t bother wasting your time! Refinance with someone else as I found a much better company that’s already getting me approved and refinanced.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
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The perfect lender

published

I was 110% happy with all of the services I received over the settlement period. I’d highly recommend mark to anyone looking at getting a loan for peace of mind through the whole process.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
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Sue S
Sue SGreater Melbourne (Inner), VIC
  • 2 reviews

Eugene Riceputo was great!

published

As a first-time home buyer, I didn't know what to expect and it was great to have someone walk me through the process, from pre-approval all the way right up to settlement. Eugene was really great to work with -- very approachable, friendly, gave prompt responses and also really patient with answering all my newbie questions. The rates they found were either similar to or better than what I found through just googling on my own. I would recommend using their services if you're a newbie and looking for someone to help you through the process.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
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Kanishka
KanishkaSouth East Queensland, QLD
  • 2 reviews
  • 1 like

The best brokers I found!!!!

published

Initially I was reluctant to use an online platform. But I gave them a call to know the process and I felt it’s easy to work with these people. There were no hidden cost, super customer experience and the process was seamless! Zac answered every question I had and supported 200%.
Initially Lendi supported us to secure our land by putting the land loan first then supported to get one loan to cover the house and land both.
Whole process took less than 1.5months, that is to get through both loans.
Also they gave the best rate that was in the market and we are super happy! Hope they keep up the good work!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Yokas W.
Yokas W.Canberra 2600, ACT

These guys are unprofessional, inefficient, incapable, cost me 4k in penalty due to their slow processing time

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!

Established confidence on the very first call. Settlement completed in 2 weeks

published

I was in a critical state where I have to complete my house settlement within 1 month. After signing the house contract, the bank with whom I had pre-approval increased the interest rate by .20% and they never gave the option of rate cap. I was not confident enough that they will help me settle the house within a month. I spoke to the Lendi loan broker and within 2 hours my loan application was launched. In 2 weeks settlement completed for my house. The agent was very helpful and he updated me regularly on loan status Based on his suggestion, I place interest rate cap which saved me around 2000 AUD. I recommend Lendi.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateNovember 2021
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

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Ben F
Ben FSydney, NSW

Service was amazing from start to finish! Highly recommend! Extremely happy!

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateNovember 2021
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Jamie H.
Jamie H.Murray Region, NSW
  • 2 reviews
  • 1 like

Amazing Service! 5 stars!

published

Customer service was Amazing, all the stress was taken out of the home loan!
From the first phone call to the final transaction, everything was explained as it was happening.
Johanna made it totally effortless, I am still amazed at how easy she made everything.
I would Recommend Lendi to everyone!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Chrissi L.
Chrissi L.South West, WA

Made things so easy!!!

published

I was becoming a little overwhelmed with the prospect of trying to find finance, but Margaret made things so easy. She got me a great rate and took care of everything.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Lendi
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Page 1 of 4

Questions & Answers

casper8221
casper8221asked

Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.

Please respond to my email and follow instructions within.
Looking forward to a reply.

1 answer
Lendi
Relationship manager -LendiSend a private message

Hi Casper,

I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!

Alex G.
Alex G.asked

Hi lendi.

I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:

1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity

He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.

May I hear from you soon.

Thank you.

Alex
0430 308 813

1 answer
Lendi
Relationship manager -LendiSend a private message
daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -LendiSend a private message
See all Lendi questions

Get an answer from our members and Lendi representatives

Details

About Lendi

Lendi is an Australian home loan platform that helps borrowers compare, apply for, and settle their home loan. They work with over 25 Australian banks and lenders to provide you with options that meet your home loan needs.

After inputting information regarding your financial situation, Lendi’s smart technology will compare and filter through thousands of loan options to find your best match.

You will then be given a tailored shortlist of home loans based on the information you have provided. Lendi uses an Approval Confidence™ tool that means you’ll only be shown loans that you have a high approval likelihood for.

If you decide to move forward with a loan, Lendi’s Home Loan Specialists will guide you through the application and settlement process. The application process is entirely online, and expert help is available 24/7.

Points of praise:

  • Many reviewers found that Lendi gave them access to competitive deals on the market.
  • They also said that Lendi Home Loan Specialists were incredibly easy to deal with, professional, and thorough in their explanation of the various options available to them.
  • According to reviewers, the platform was easy to use and upload relevant information and documents.
Visit official website
  • ABN: 18611161856

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