WORST EXPERIENCE EVER
Lendi has been disappointing from day one. I submitted for loan approval after I have signed up the contract. The real estate has given us 3 weeks to get the approval. The next day I submitted all the required documents and from there on they only submitted loan to P&N Bank after a week. Then the wait started, until the last day of finance approval they did not contacted me regarding the finance process. Therefore I have to extend the finace approval date for another week, waited again no response, in the process false promises and keep asking ...me repeat documents come last day of finance, asked for another one week extention. By this time the seller was also getting worried and this lendi representative assured her that it will be approved that they are just taking time but promised that the application is solid and that it will be approved.Waited again.. and then after waiting 5 weeks, we got the answer that the loan is not servicable and the application has been declined. Very disappointing that after taking this long they came to the conclusion that this application is not succesful. In the process I have spent $550 on building and termite inspection. I reckon the Lendi broker was not qualified enough to access the aplication before handing over to the bank. In the end I asked him for decline letter from the bank to submit it to real estate agend to get my refund but that also I am not sure,if ia m going to get. Its been 3 days now but no response. Not happy with lendi and also with P&N Bank.
Ben and Ron who looked after our refinance and new purchase were excellent. Having dedicated brokers made the process easier as they knew our situation and were able to tailor the products to us directly.
All went well
Jeremy from Lendi negotiated the current rates from the bank for my investment property and I am now saving a trip to Europe per year. Great and thanks for the savvy brokers are Lendi!
Liam Jordan was great. Got me a lower rate with my same bank even after I had contacted my bank for a lower rate! The process was fairly quick and very easy. Liam explained everything to me and got the answers to my questions if he didn’t know them. Phone calls and emails were quick and easy. Thanks.
Beyond the Call of Duty!
I undertook a complicated refinancing through Lendi which was a painful experience due to problems with one of the banks. Paul Challita stuck with me through the process and went and above the beyond to settle the loan within tight timeframes. He had to deal with the same frustrations as me with the banks but also had to handle me at my exasperated worst as well! Thank you Paul and Lendi - you saved my sanity!!!
Always willing to help!
Despite a number of difficulties experienced during the re-financing and new loan processes, Ted was always willing to help immediately. He went out of his way to help me achieve all loans without the need to sell one of my current investments. I have not experienced any unexpected costs and once the loans are fully approved I will be very happy to be able to proceed building another investment property.
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I dealt with Rishabh KUMAR as my mortgage broker from LENDI, from the start he was very helpful and was always accessible to answer my questions. He made the process as simple and streamlined as possible and as a result was are now saving thousand a month with our new mortgage. I appreciate what Rishabh did for us and would recommend using him
Refinanced our investment property with ease and speed!
Faraz Hassan provides us with a level of customer service through Lendi which was excellent. Many different options were offered to us in an informative manner, not in a salesman like pitch. There were no unexpected costs as the packages were very clearly explained, and the rate of the loan was an incredible drop from what we were already paying. I had trepidations about using online brokers but this has completely changed my mind.
Beyond my expectation !
Effective communication，clear instruction，very professional manners. I am very satisfied and surprised about what they did for me. Appreciated their service. Will definitely get loan from them again in the future and introduce to all my friends and relatives.
Excellent advice and guidance
Excellent customer service.
The service has saved me thousands of dollars in interest savings.
Very happy with the new rate which is 1.35% less than previous rate.
Both Matilda and Albert were brilliant.
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I have just been through the process of buying an investment property and had an outstanding experience with Lendi and my broker Josh. Josh kept in constant communication with me to update me on all stages of the process and made sure I was aware of all my options. He made everything easy to understand, was very professional and a pleasure to deal with. Thanks for everything. Tess
Great service !
My initial contact from Lendi was not so great but I received a follow up phone call and was passed on to Alberto who was great to deal with.
He was clear in his explanation of his role in the process, the timeframes and the expected outcome.
He was professional and efficient and kept in constant contact throughout the process.
He was much easier to deal with than any bank employees that I have dealt with in the past!
We were delighted with the rate he secured for us and would have no hesitation in recommending his services.
My dealings with Paul my consultant have been very pleasant, helpful and easy to allow me to refinance my investment properties.
He has been forward thinking in suggesting an option that was not only helpful but will potentially save a lot of time and cost in the future.
I could not be happier with the level of service, follow up and overall keeping me updated with every step in the process.
I have no hesitation in recommending Lendi to any of my friends or associates considering refinance or new lending in the future.
Thanks again Paul for your investment of your time to assist my wife and I.
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Failed on every front.
My dealings with Lendi have left a lot to be desired to the point I am reluctant to bother with brokers in future... I applied to refinance my investment property, to find myself constantly chasing and following up the broker, who always seemed to be on a flight, in hospital or other wise occupied.. this went on for 2 months and in the end I simply stopped following up; I have not heard back from that broker since. I then called head office to seek assistance from someone else, only to never get a phone call back... Lendi is one of the worst organisations I have had to deal with, they seem to have no concept of customer service or common courtesy.
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