1 photo
Lendi
4.6 from 2,638 reviews · View Statistics
Listing monitored by Lendi

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
Kirrily
Kirrily
  • 2 reviews

Hit and miss

published

Mortgage broker (Tom) was awesome, we were off to a great start….upon handover to the Settlements team and everything turned to sh*t. Feels like a case of the left hand (Lendi) not talking to the right hand (Bank), lots of emails and phone calls with mixed messages, no clue as to what documentation had to be signed for the Bank, receive a confirmation from Lendi saying everything’s been completed then a week later apparently not so... I found it more helpful reaching out to the Lender directly to clarify the actual requirements. 3 months later….

Application Process
2/5
Timeliness
1/5
Incentivised Review No
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Kellyville
KellyvilleSydney, NSW
  • 2 reviews

Unreliable and waste of time

published

I used Lendi twice, once as a first home buyer and then for refinance. In both instances I got wrong products recommended and the process was so slow that I had to get loan arranged from somewhere else.
During refinance I was suggested HSBC. I patiently waited for 4 months but got an abysmal 3.37% fixed rate offer blaming the bank. I would recommend Lendi to those who want to waste their time.

Transparency
1/5
Customer Service
2/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message

Hi there, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further.

Similar opinion? Write a review on ProductReview.com.au!
Gavin L.
Gavin L.Greater Melbourne (Inner), VIC
  • 3 reviews

Incompetent Brokers

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
3/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message

Hi Gavin, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further.

Similar opinion? Write a review on ProductReview.com.au!
Erkan
Erkan
  • 2 reviews

Anand Mehta - so called lending specialist.

published

Decided to go with Lendi to re finance. Spoke to Anand Mehta. Very poor communication ability and comes across arrogant. We spoke on the phone at 11:30am and he said to expect a call from him at 5:30pm. No call. Wouldn’t return calls. How on earth could I trust someone with my 30 year term loan if he cannot even have the professionalism to call me back when he said he will.

Lendi loss my business and advise to not deal with Anand Mehta.

Transparency
1/5
Customer Service
1/5
Online Tools
1/5
Incentivised Review No
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Lendi compares to other Home Loans

Know better, choose better.

Compare all
Dune...
Dune...Sydney, NSW
  • 3 reviews
  • 1 like

Lendi - Run, run now!

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan Start DateDecember 2021
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message

Hello there, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further.

Similar opinion? Write a review on ProductReview.com.au!

Highly recommend not using lendi

published

4.5 months to refinance and still waiting.
Never updated through the process asked for things over and over that had no relevance. I will go directly through a bank then use there service again!

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateOctober 2021
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Ivy C.
Ivy C.Greater Melbourne (Metropolitan), VIC

Very pushy broker, lengthy pre-approval waiting time

published
Transparency
2/5
Customer Service
2/5
Application Process
3/5
Timeliness
2/5
Online Tools
4/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.12 Jan 2022
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
Cass
CassGold Coast
  • 2 reviews

Absolute waste of time!

published

Extremely disappointed with the service and outcome I received after being promised to be refinanced with HSBC. Lendi had me believe everything looked great and was going to take a couple of weeks to get approved. 2 months later after going through the whole process I get turned down because I’m self employed and run a business. Don’t bother wasting your time! Refinance with someone else as I found a much better company that’s already getting me approved and refinanced.

Transparency
1/5
Customer Service
2/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Looked really promising but……

published
Transparency
3/5
Customer Service
2/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Lendi compares to other Home Loans

Know better, choose better.

Compare all
Bryan B.
Bryan B.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Very disappointed with Lendi settlement team

published

The broker i delt with to start the process Eric was fantastic but it went down hill from there , i was sent 2 incorrect bank contracts the settlement member Roneel was very hard to get onto he only returned my call after an email outlining my intentions to contact the ombudsman I was given 6 different settlement dates with a lack of explanation why ? that is totally unacceptable and poor business practise we have excellent credit history which was a straight forward application but clearly for a business that is in this line of work on a daily basis cant even get the simple refinance contract settled in a timely manner this is a real concern .I definitely will not be recommending Lendi to family or friends .

Customer Service
1/5
Application Process
2/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
happy
happySydney, NSW
  • 7 reviews
  • 10 likes

These people are criminals.

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan Start DateSeptember 2021
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Laura
Laura
  • 2 reviews
  • 1 like

Communication? What Communication!

published

Initially, our broker was in touch regularly - until we chose to apply for a loan through them. Messages were met with silence, the process took forever! Wouldn't use them again!

Incentivised Review No
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Lendi compares to other Home Loans

Know better, choose better.

Compare all
ripoffsspreets
ripoffsspreetsGreater Melbourne (Inner), VIC
  • 28 reviews
  • 53 likes

Multiple documents

published

Started a refinance loan through Lendi, the agents i have had 3 now and do not call when they say, even got told they forgot, then asking for same documents over and over, i am done have not finished filling in info because they want me to run around and get a release form from the bank when there has been no approval, then the other bank if i get the loan want to charge me to get the same document signed again forget it hire professionals not young people who have no idea what they are doing, i asked for a pacific loan including credit card and this has been ignored.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Yokas W.
Yokas W.Canberra 2600, ACT

These guys are unprofessional, inefficient, incapable, cost me 4k in penalty due to their slow processing time

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!
Karl R.
Karl R.Canberra Central 2601, ACT

Wouldn't even pickup the phone

published

If you call them, the hold tone is the most annoying tone I have ever heard.
Then, after getting through to someone, they just immediately hung up. Disgusting service and not worth your time.

Transparency
2/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
2/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3

Questions & Answers

casper8221
casper8221asked

Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.

Please respond to my email and follow instructions within.
Looking forward to a reply.

1 answer
Lendi
Relationship manager -LendiSend a private message

Hi Casper,

I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!

Alex G.
Alex G.asked

Hi lendi.

I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:

1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity

He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.

May I hear from you soon.

Thank you.

Alex
0430 308 813

1 answer
Lendi
Relationship manager -LendiSend a private message
daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -LendiSend a private message
See all Lendi questions

Get an answer from our members and Lendi representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.