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Lendi
4.6 from 2,638 reviews · View Statistics
Listing monitored by Lendi

Reviews

4.7
191 reviews
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Elkay
ElkayAscot Vale
  • 6 reviews
  • 4 likes

Long drawn series of mistakes that I was left to fix

published
Transparency
4/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateApril 2021
Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
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Cao
CaoPerth, WA
  • 2 reviews
  • 1 like
  • Verified

No it did not work !

published
Transparency
5/5
Customer Service
3/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Byju M.
Byju M.Greater Melbourne (Metropolitan), VIC

My Experience was totally bad

published

My initial experience was OK, Once signed up with them experience was horrible.
Lack of communication, In experience staffs, unnecessary documents asking for loan, Not willing to listen customer properly. Simply wasting customers time. Not recommended at all

Transparency
1/5
Customer Service
1/5
Application Process
3/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
theproudmary
theproudmarySouth East Queensland, QLD

Comedy of errors but not funny

published

I've used Lendi twice now and both times there was error after error causing extended delays. I went back the 2nd time because my current lender advised I had to because they referred me the 1st time. From issuing loan documents for the incorrect amount, constantly having to chase updates and being punted around to multiple different staff members it was an absolute joke. The bad service caused weeks of delays to the commencement of my home renovations, inconveniencing my family and my builder. Will not use them again and will not recommend to anyone.

Transparency
3/5
Customer Service
2/5
Application Process
1/5
Timeliness
1/5
Online Tools
3/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateAugust 2020
Loan used forRenovation
Lendi
Relationship manager -LendiSend a private message
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Looking for alternative poor service

published

I have used Lendi previously and found them amazing. Using it to get an investment property found them horrible to deal with, documents requested repeatedly, documents not understood or read, had no idea of salary packaging. Told that I needed a quick settlement as there were specific conditions, did not understand contacts and commitments.
Told that it would take 4 days now on day 6 with still no results. Will be looking elsewhere in future.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Kathy A.
Kathy A.
  • 2 reviews
  • 1 like
  • Verified

Worst ever experience ! The most stressful process only because of a home loan specialist

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Online Tools
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateDecember 2019
Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Some good more poor service

published

Initial contact good. Had to resubmit paperwork too many times. Too many calls from various staff about same thing. Lack of communication within Lendi staff. Upon settlement didnt even get the loan setup as requested. 1 month on and still not setup correctly. Lendi blames bank and vice versa. Me the customer stuck in limbo.

Transparency
1/5
Customer Service
2/5
Application Process
2/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!

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Next

WORST EXPERIENCE EVER

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Alex
AlexSydney
  • 9 reviews
  • 18 likes

SHOCKING!! SAVE YOURSELF THE HEADACHE

published

Save yourself the headache and keep away. I was given empty promises, had to chase them up often. They recommended AMP, it took approx 3 weeks to get a pre- approval despite expressing urgency. I had to go over 42 pages of documentation, paperwork after paperwork. They sat on the information provided for a while. They gave me empty promises. If you are not too concerned about time and whether you get an approval, then speak to Lendi. Thank you ANZ for approving my application with an unconditional approval within 4 days.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Lendi compares to other Home Loans

Know better, choose better.

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Sam Di Bartolo
Sam Di BartoloSouth East Queensland, QLD

Failed on every front.

published

My dealings with Lendi have left a lot to be desired to the point I am reluctant to bother with brokers in future... I applied to refinance my investment property, to find myself constantly chasing and following up the broker, who always seemed to be on a flight, in hospital or other wise occupied.. this went on for 2 months and in the end I simply stopped following up; I have not heard back from that broker since. I then called head office to seek assistance from someone else, only to never get a phone call back... Lendi is one of the worst organisations I have had to deal with, they seem to have no concept of customer service or common courtesy.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

casper8221
casper8221asked

Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.

Please respond to my email and follow instructions within.
Looking forward to a reply.

1 answer
Lendi
Relationship manager -LendiSend a private message

Hi Casper,

I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!

Alex G.
Alex G.asked

Hi lendi.

I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:

1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity

He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.

May I hear from you soon.

Thank you.

Alex
0430 308 813

1 answer
Lendi
Relationship manager -LendiSend a private message
daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -LendiSend a private message
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