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Lendi
4.6 from 2,754 reviews · View Statistics
Listing monitored by Lendi

Pros

Gives access to competitive deals
Professional, knowledgeable specialists
Easy to use platform

Reviews

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Moises Uzcategui
Moises UzcateguiMetropolitan Adelaide, SA

It took more than 1 year to do a refinance loan

published

It took more than a year to refinance a loan missing a better rate as it went up. Also promised calls and then never call. I got the loan in the end but with 1.7% more than when I started the application.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateMay 2022
  • Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message

Hi Moises, thank you for taking the time to review your experience with us. We pride ourselves on our customer experience and we will be looking into what happened. We will send you a private message to discuss this further. Thank you.

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Wrong information. Poor communication. Disappointing experience

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
BJe
BJe
  • 2 reviews
  • 1 like

Started out well, contacting me and keeping me up to date but have completely fallen off the wagon now

published

Started out well. Communication was good. Now I am having to call them every second day with requests to get back to me about where the loan is at and still no calls or emails. I was starting to wonder if I had been scammed.

  • Transparency
  • Customer Service
  • Application Process
  • Incentivised Review No
  • Loan TypeFixed Rate
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Dot
DotGreater Melbourne (Metropolitan), VIC

Not a good service

published

My broker provided inaccurate information on a few occasions, was very slow to follow up on requests, and did not advise me on next steps. Fortunately, i had a good conveyancing firm that helped me know what to ask my broker and what should be happening. Really a bad experience.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
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Rebecca
Rebecca
  • 4 reviews
  • 2 likes
  • Verified

Slow to respond and get back to us

published

I spent a lot of time uploading documents to Lendi, we had the worst experience with one of the senior brokers. She made appointments with us 3 times, once she was late (benefit of the doubt), second appointment she forgot and then blamed traffic (ok sure), 3rd time she said she would call after 3pm no follow up (it's been a week). Each time it was me chasing here.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
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Questions & Answers

casper8221
casper8221asked

Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.

Please respond to my email and follow instructions within.
Looking forward to a reply.

1 answer
Lendi
Relationship manager -LendiSend a private message

Hi Casper,

I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!

Alex G.
Alex G.asked

Hi lendi.

I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:

1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity

He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.

May I hear from you soon.

Thank you.

Alex
0430 308 813

1 answer
Lendi
Relationship manager -LendiSend a private message
daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -LendiSend a private message
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Details

About Lendi

Lendi is an Australian home loan platform that helps borrowers compare, apply for, and settle their home loan. They work with over 25 Australian banks and lenders to provide you with options that meet your home loan needs.

After inputting information regarding your financial situation, Lendi’s smart technology will compare and filter through thousands of loan options to find your best match.

You will then be given a tailored shortlist of home loans based on the information you have provided. Lendi uses an Approval Confidence™ tool that means you’ll only be shown loans that you have a high approval likelihood for.

If you decide to move forward with a loan, Lendi’s Home Loan Specialists will guide you through the application and settlement process. The application process is entirely online, and expert help is available 24/7.

Points of praise:

  • Many reviewers found that Lendi gave them access to competitive deals on the market.
  • They also said that Lendi Home Loan Specialists were incredibly easy to deal with, professional, and thorough in their explanation of the various options available to them.
  • According to reviewers, the platform was easy to use and upload relevant information and documents.
Visit official website
  • ABN: 18611161856

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