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Lendi
Pros
It took more than 1 year to do a refinance loan
It took more than a year to refinance a loan missing a better rate as it went up. Also promised calls and then never call. I got the loan in the end but with 1.7% more than when I started the application.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan Start DateMay 2022
- Loan used forRefinancing
Wrong information. Poor communication. Disappointing experience
Similar to most others, we started off with our broker smoothly with easy communication. Problems started after all our documentations were submitted and contract signed. We were constantly having to push for updates as we heard nothing from Lendi while trying to arrange the settlement date. The team constantly put the blame on the bank for stalling. It got to a point where our solicitor had to get involved in pushing our broker to take actions. Luckily we had an amazing solicitor who pointed out some serious mistakes including our application...
Read more has been suspended (which our broker and settlement team person did not notice), telling us it's ready for all the parties to book for settlement (which pointed out by our solicitor saying it wasn't). Our solicitor was also the one who reminded us to have money in the account by a particular date (where the Lendi team went MIA). We would probably had missed out the house we love, or had to pay fine for all the postponing and rescheduling if we just relied on the Lendi team to 'help us'. Lendi also has so many different teams for different processes, which made the whole process complex, communication difficult, and the processing time longer. I am sure there are great brokers in Lendi and we just landed on one that wasn't very responsible, or wasn't on top of things. However, I will not recommend this service to anyone based on this experience.- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forFirst Home
Hi Wing, thank you for taking the time to review your experience with us. We’re so sorry to hear your experience was not a positive one. We pride ourselves on our customer experience and we will be l...
Read moreooking into what happened. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.
- 2 reviews
- 1 like
Started out well, contacting me and keeping me up to date but have completely fallen off the wagon now
Started out well. Communication was good. Now I am having to call them every second day with requests to get back to me about where the loan is at and still no calls or emails. I was starting to wonder if I had been scammed.
- Transparency
- Customer Service
- Application Process
- Incentivised Review No
- Loan TypeFixed Rate
Not a good service
My broker provided inaccurate information on a few occasions, was very slow to follow up on requests, and did not advise me on next steps. Fortunately, i had a good conveyancing firm that helped me know what to ask my broker and what should be happening. Really a bad experience.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forInvestment Property
Hi Dot, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to disc...
Read moreuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
Find out how Lendi compares to other Home Loans
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- 4 reviews
- 2 likes
- Verified
Slow to respond and get back to us
I spent a lot of time uploading documents to Lendi, we had the worst experience with one of the senior brokers. She made appointments with us 3 times, once she was late (benefit of the doubt), second appointment she forgot and then blamed traffic (ok sure), 3rd time she said she would call after 3pm no follow up (it's been a week). Each time it was me chasing here.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeFixed Rate
- Loan used forSecond Home
Hi Rebecca, thank you for taking the time to bring this matter to our attention. This is certainly not the type of experience we pride ourselves on providing. We'd love to investigate this further for...
Read more you. In order to do that, can you please respond to our private message we have sent you? We're looking forward to your reply so we can get this sorted for you.Questions & Answers
Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.
Please respond to my email and follow instructions within.
Looking forward to a reply.
Hi Casper,
I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!
Hi lendi.
I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:
1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity
He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.
May I hear from you soon.
Thank you.
Alex
0430 308 813
Hi Alex, thank you for reaching out. We actually have a really useful tool on our website to help with your inquiry called our burrowing power calculator https://www.lendi.com.au/calculators/. You can...
Read more complete the questions to determine the clients capacity. Alternatively, the client can reach us directly by calling us on 1300 323 181 to get in touch with someone from our team. Thank you.
Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls. ...
Read more We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.Get an answer from our members and Lendi representatives
Details
About Lendi
Lendi is an Australian home loan platform that helps borrowers compare, apply for, and settle their home loan. They work with over 25 Australian banks and lenders to provide you with options that meet your home loan needs.
After inputting information regarding your financial situation, Lendi’s smart technology will compare and filter through thousands of loan options to find your best match.
You will then be given a tailored shortlist of home loans based on the information you have provided. Lendi uses an Approval Confidence™ tool that means you’ll only be shown loans that you have a high approval likelihood for.
If you decide to move forward with a loan, Lendi’s Home Loan Specialists will guide you through the application and settlement process. The application process is entirely online, and expert help is available 24/7.
Points of praise:
- Many reviewers found that Lendi gave them access to competitive deals on the market.
- They also said that Lendi Home Loan Specialists were incredibly easy to deal with, professional, and thorough in their explanation of the various options available to them.
- According to reviewers, the platform was easy to use and upload relevant information and documents.
- ABN: 18611161856
Extra Information
Contact info for Lendi
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Hi Moises, thank you for taking the time to review your experience with us. We pride ourselves on our customer experience and we will be looking into what happened. We will send you a private message to discuss this further. Thank you.