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Lendi
- 2 reviews
- Verified
Transferred mortgage - Mike was great
Mike Aldridge was very thorough, made the process simple, and gave regular updates on where the process was up to. I am very satisfied with the customer service Mike provided.
- 2 reviews
Smooth Process
Lendi made the whole refinance process easier and worry free. Customer service and team members were friendly and personalised. Staff knew product and process. Communication online and by phone was excellent.
Hi Greg, thank you for taking the time to leave a positive note for Team Lendi.
It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach out to us anytime if you need assistance in the future.
- 2 reviews
- 1 like
Needs slight improvement
Up until formal approval of our refinance I could not fault the service of lendi. They listened to our needs, recommended an extremely competitive product and worked with us to get approval. Communication up until formal approval was given was impeccable. Once we signed the loans documents and submitted them that’s when communication dropped off. During settlement my experience was that communication was lacking. I found myself having to contact the financial provider directly to see if there was anything outstanding and settlement dates. I als...
Read moreo found lendi to be difficult and slow to contact requests during settlement. Overall I would recommend lendi but improvements to communication and service pending settlement of a mortgage need to be made.Hi Celeste, thank you for taking the time to leave a review for Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach out to us anytime if you need assistance in the future.
Very easy process
Customer service was excellent and very happy with the rate. Some unexpected delays but easily resolved. Fraser was very friendly, efficient, helpful and polite. Maintained contact throughout the entire process.
Hi Cinzia, thank you so much for your 5-star review for Fraser! We will share this with the whole Lendi team and let them know to continue the awesome work. Please feel free to reach out to us anytime if you need further assistance.
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A great experience!
Or Lendi consultant was always helpful and respectful of my time. I think the rate we received was ok considering they are on the rise. Our home loan specialist who came on board late in the process confused matters and requested documents that we had already provided. Not sure why she is necessary?
Hi Linds, thank you so much for taking the time to share your experience with Team Lendi. We take pride in knowing you are satisfied with your home loan journey with us. Rest assured that we will cont...
Read moreinue to give the best customer experience possible to each individual. If you need any assistance in the future, please feel free to revert.Very efficient and helpful.
I was very satisfied and happy with the experience I had with Lendi agent Samuel De Swardt. He was very helpful and very quick to respond to any queries or concerns I had with the refinancing of my loan. The interest rate and bank he has secured for me has been better than I had hoped for.
Hi Becra, thank you for taking the time to leave a positive note for Samuel and Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reac...
Read moreh out to us anytime if you need assistance in the future.Thank you
Customer service was better than any other lender or broker I have dealt with.
Tom searched for the lowest rate based on my situation and found the loan that met my needs and goal.
10/10
Hi Lidija, thank you for taking the time to leave a positive note for Tom and Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach ...
Read moreout to us anytime if you need assistance in the future.Related Articles
- 3 reviews
- 1 like
Best platform so far
You simply upload one document at the time step by step until you have all boxes ticked.
That's it.
Then they contact you for best loan options and they submit all documents to your new loan provider.
Hi Morty, thank you so much for your positive review! We’re always doing our best to ensure we keep the process as seamless as possible for our customers, and it’s rewarding to hear this was the case...
Read more for you. Thank you for taking the time to leave us a review. We look forward to assisting you in the future.- 3 reviews
- 1 like
Professional and experienced
I started off enquiring Lendi with some doubts, however Thomas was extremely experienced and professional. Despite the repetitive and long process with the bank itself, Thomas was patience, kind, helpful and an expert. Thomas is definitely worth the 5 stars.
However the 1 star is taken off was due to Lendi was unable to keep their promise in delivering their flybuys bonus enquiry offer. Despite I have contacted Lendi multiple times where I've been promised that I'll get a call-back, however as of to-date still no contact from Lendi and was sti...
Read morell unable to advise me on the Lendi flybuys bonus points. Not a huge bonus, but was disappointed, despite the multiple feedback. I am all for businesses where they keep their promises, and if you can't keep them, then don't sell them to your customers.Hi Amy, thank you for taking the time to leave Thomas and the Lendi Team an honest review based on your experience. We are pleased we were able to assist you with your home loan. We take customer expe...
Read morerience seriously and will be looking into what has happened. Please reach out if you have any further questions or queries and we would be happy to assist you.Find out how Lendi compares to other Home Loans
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Wish I had use them Sooner.
Excellent and approachable customer service. Made it all very easy. Susan was excellent and friendly. I am glad I chose Lendi and only my regret is that I wish I had use them sooner.
Hi Chanthy, thank you for taking the time to write Lendi a great review! I'm glad to hear Susan and the team were able to do a great job in assisting you throughout the process. Please feel free to reach out if you ever need!
- 2 reviews
- 1 like
Loan Approved in Record Time
Adam from Lendi was really helpful and got our Investment Loan over the line in record time. Unfortunately once our Loan was approved we had a very stressful time dealing with Kristen. We were emailed the same information more than once and Kristen was difficult to deal with. This was a real shame as we were so impressed with Lendi up until this point.
Hi Moira, thank you for taking the time to leave Lendi such a positive review! I'm glad to hear Adam your specialist was so helpful in assisting you throughout the process. We also appreciate your fee...
Read moredback in regards to the issues you had towards the end and will be looking to improve the process. Please feel free to reach out if you ever need!Helpful and friendly
Overall the team were helpful and found us the best solution…. I did find communication dropped off a bit once loan was approved pending settlement, but we are very happy overall.
Hi Julie, thank you for taking the time to leave us such a positive review of your experience with the Lendi Team. Here at Lendi, we put customer experience at the forefront of everything we do. We’re...
Read more so happy to hear your experience was in line with what we expect it to be. Please do not hesitate to reach out to us in the future if there is anything further we can assist you with.Find out how Lendi compares to other Home Loans
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- Verified
Follow up call from settlement
Follow up call from settlement explained that I had completed variation etc and submitted back to Suncorp last week. Acknowledge that this can take up to a couple of weeks to be processed.
Hi Kristy, thank you for taking the time to review your experience with us here at Lendi! We appreciate you feedback and just know if you do need anything please feel free to reach out!
Review collected in partnership with Lendi
Good service and quick response
The experience with Lendi was great overall. They are very helpful. However, the turnover time can be a little lengthy as you are submitting application the bank via a broker. Apart from that, I would recommend them to anyone seeking for a loan.
Hi Timothy, thank you for taking the time to write Lendi such a positive review! I'm the glad the the team were able to create such a great experience overall for you and that they were very helpful. ...
Read moreWe also appreciate your feedback and please don't hesitate to reach out if you ever need.Lendi loan process
The process of going through Lendi did take a while, but it was worth it in the end. Seemed to be quite thorough process in getting all the information together for the bank and hence having the best chance of securing the loan. Rishi Nandi was my broker and was a likable and professional character to deal with.
Hi James, thank you for taking the time to write Lendi a good review! I'm glad to hear you found the process to be thorough and that your broker Rishi was able to assist you with your needs. If you ha...
Read moreve any questions or needs please feel free to reach out.Questions & Answers
Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.
Please respond to my email and follow instructions within.
Looking forward to a reply.
Hi Casper,
I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!
Hi lendi.
I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:
1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity
He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.
May I hear from you soon.
Thank you.
Alex
0430 308 813
Hi Alex, thank you for reaching out. We actually have a really useful tool on our website to help with your inquiry called our burrowing power calculator https://www.lendi.com.au/calculators/. You can...
Read more complete the questions to determine the clients capacity. Alternatively, the client can reach us directly by calling us on 1300 323 181 to get in touch with someone from our team. Thank you.Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls. ...
Read more We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.Get an answer from our members and Lendi representatives
Details
- ABN: 18611161856
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Hi Gillo, thank you for taking the time to leave a positive note for Michael and Team Lendi. It was absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please re...
Read moreach out to us at anytime if you need assistance in the future.