Lendi

Mike Aldridge was very thorough, made the process simple, and gave regular updates on where the process was up to. I am very satisfied with the customer service Mike provided.

Lendi made the whole refinance process easier and worry free. Customer service and team members were friendly and personalised. Staff knew product and process. Communication online and by phone was excellent.

Up until formal approval of our refinance I could not fault the service of lendi. They listened to our needs, recommended an extremely competitive product and worked with us to get approval. Communication up until formal approval was given was impeccable. Once we signed the loans documents and submitted them that’s when communication dropped off. During settlement my experience was that communication was lacking. I found myself having to contact the financial provider directly to see if there was anything outstanding and settlement dates. I als...

Customer service was excellent and very happy with the rate. Some unexpected delays but easily resolved. Fraser was very friendly, efficient, helpful and polite. Maintained contact throughout the entire process.

Or Lendi consultant was always helpful and respectful of my time. I think the rate we received was ok considering they are on the rise. Our home loan specialist who came on board late in the process confused matters and requested documents that we had already provided. Not sure why she is necessary?

I was very satisfied and happy with the experience I had with Lendi agent Samuel De Swardt. He was very helpful and very quick to respond to any queries or concerns I had with the refinancing of my loan. The interest rate and bank he has secured for me has been better than I had hoped for.

Customer service was better than any other lender or broker I have dealt with.

Tom searched for the lowest rate based on my situation and found the loan that met my needs and goal.

10/10

You simply upload one document at the time step by step until you have all boxes ticked.
That's it.
Then they contact you for best loan options and they submit all documents to your new loan provider.

I started off enquiring Lendi with some doubts, however Thomas was extremely experienced and professional. Despite the repetitive and long process with the bank itself, Thomas was patience, kind, helpful and an expert. Thomas is definitely worth the 5 stars.

However the 1 star is taken off was due to Lendi was unable to keep their promise in delivering their flybuys bonus enquiry offer. Despite I have contacted Lendi multiple times where I've been promised that I'll get a call-back, however as of to-date still no contact from Lendi and was sti...

Excellent and approachable customer service. Made it all very easy. Susan was excellent and friendly. I am glad I chose Lendi and only my regret is that I wish I had use them sooner.

Adam from Lendi was really helpful and got our Investment Loan over the line in record time. Unfortunately once our Loan was approved we had a very stressful time dealing with Kristen. We were emailed the same information more than once and Kristen was difficult to deal with. This was a real shame as we were so impressed with Lendi up until this point.

Overall the team were helpful and found us the best solution…. I did find communication dropped off a bit once loan was approved pending settlement, but we are very happy overall.

Follow up call from settlement explained that I had completed variation etc and submitted back to Suncorp last week. Acknowledge that this can take up to a couple of weeks to be processed.

The experience with Lendi was great overall. They are very helpful. However, the turnover time can be a little lengthy as you are submitting application the bank via a broker. Apart from that, I would recommend them to anyone seeking for a loan.

The process of going through Lendi did take a while, but it was worth it in the end. Seemed to be quite thorough process in getting all the information together for the bank and hence having the best chance of securing the loan. Rishi Nandi was my broker and was a likable and professional character to deal with.