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Lendi
4.6 from 2,728 reviews · View Statistics
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Gillo
GilloSydney, NSW
  • 2 reviews
  • Verified

Transferred mortgage - Mike was great

published

Mike Aldridge was very thorough, made the process simple, and gave regular updates on where the process was up to. I am very satisfied with the customer service Mike provided.

Transparency
5/5
Customer Service
5/5
Lendi
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Greg
Greg
  • 2 reviews

Smooth Process

published

Lendi made the whole refinance process easier and worry free. Customer service and team members were friendly and personalised. Staff knew product and process. Communication online and by phone was excellent.

Application Process
4/5
Timeliness
4/5
Lendi
Relationship manager -LendiSend a private message

Hi Greg, thank you for taking the time to leave a positive note for Team Lendi.
It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach out to us anytime if you need assistance in the future.

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Celeste M.
Celeste M.Sydney Surrounds, NSW
  • 2 reviews
  • 1 like

Needs slight improvement

published
Customer Service
4/5
Application Process
5/5
Lendi
Relationship manager -LendiSend a private message

Hi Celeste, thank you for taking the time to leave a review for Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach out to us anytime if you need assistance in the future.

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Cinzia
CinziaPerth, WA

Very easy process

published

Customer service was excellent and very happy with the rate. Some unexpected delays but easily resolved. Fraser was very friendly, efficient, helpful and polite. Maintained contact throughout the entire process.

Transparency
5/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message

Hi Cinzia, thank you so much for your 5-star review for Fraser! We will share this with the whole Lendi team and let them know to continue the awesome work. Please feel free to reach out to us anytime if you need further assistance.

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Linds
LindsSydney Surrounds, NSW

A great experience!

published

Or Lendi consultant was always helpful and respectful of my time. I think the rate we received was ok considering they are on the rise. Our home loan specialist who came on board late in the process confused matters and requested documents that we had already provided. Not sure why she is necessary?

Transparency
4/5
Customer Service
4/5
Lendi
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becra
becraRichmond-Tweed, NSW

Very efficient and helpful.

published

I was very satisfied and happy with the experience I had with Lendi agent Samuel De Swardt. He was very helpful and very quick to respond to any queries or concerns I had with the refinancing of my loan. The interest rate and bank he has secured for me has been better than I had hoped for.

Transparency
4/5
Customer Service
5/5
Lendi
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Thank you

published

Customer service was better than any other lender or broker I have dealt with.

Tom searched for the lowest rate based on my situation and found the loan that met my needs and goal.

10/10

Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
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Morty
MortySouth East Queensland, QLD
  • 3 reviews
  • 1 like

Best platform so far

published

You simply upload one document at the time step by step until you have all boxes ticked.
That's it.
Then they contact you for best loan options and they submit all documents to your new loan provider.

Transparency
5/5
Customer Service
4/5
Lendi
Relationship manager -LendiSend a private message
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Amy
AmySydney, NSW
  • 3 reviews
  • 1 like

Professional and experienced

published
Transparency
3/5
Customer Service
4/5
Lendi
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Wish I had use them Sooner.

published

Excellent and approachable customer service. Made it all very easy. Susan was excellent and friendly. I am glad I chose Lendi and only my regret is that I wish I had use them sooner.

Transparency
4/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message

Hi Chanthy, thank you for taking the time to write Lendi a great review! I'm glad to hear Susan and the team were able to do a great job in assisting you throughout the process. Please feel free to reach out if you ever need!

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Moira
Moira
  • 2 reviews
  • 1 like

Loan Approved in Record Time

published

Adam from Lendi was really helpful and got our Investment Loan over the line in record time. Unfortunately once our Loan was approved we had a very stressful time dealing with Kristen. We were emailed the same information more than once and Kristen was difficult to deal with. This was a real shame as we were so impressed with Lendi up until this point.

Transparency
5/5
Customer Service
4/5
Lendi
Relationship manager -LendiSend a private message
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Helpful and friendly

published

Overall the team were helpful and found us the best solution…. I did find communication dropped off a bit once loan was approved pending settlement, but we are very happy overall.

Transparency
5/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message
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Kristy Nicol
Kristy NicolCentral Highlands and Goldfields, VIC
  • Verified

Follow up call from settlement

published

Follow up call from settlement explained that I had completed variation etc and submitted back to Suncorp last week. Acknowledge that this can take up to a couple of weeks to be processed.

Transparency
4/5
Customer Service
4/5
Lendi
Relationship manager -LendiSend a private message

Hi Kristy, thank you for taking the time to review your experience with us here at Lendi! We appreciate you feedback and just know if you do need anything please feel free to reach out!

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Review collected in partnership with Lendi

Timothy K.
Timothy K.Sydney, NSW

Good service and quick response

published

The experience with Lendi was great overall. They are very helpful. However, the turnover time can be a little lengthy as you are submitting application the bank via a broker. Apart from that, I would recommend them to anyone seeking for a loan.

Transparency
4/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message
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Lendi loan process

published

The process of going through Lendi did take a while, but it was worth it in the end. Seemed to be quite thorough process in getting all the information together for the bank and hence having the best chance of securing the loan. Rishi Nandi was my broker and was a likable and professional character to deal with.

Transparency
4/5
Customer Service
5/5
Lendi
Relationship manager -LendiSend a private message
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Questions & Answers

casper8221
casper8221asked

Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.

Please respond to my email and follow instructions within.
Looking forward to a reply.

1 answer
Lendi
Relationship manager -LendiSend a private message

Hi Casper,

I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!

Alex G.
Alex G.asked

Hi lendi.

I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:

1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity

He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.

May I hear from you soon.

Thank you.

Alex
0430 308 813

1 answer
Lendi
Relationship manager -LendiSend a private message
daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -LendiSend a private message
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