Couldn’t find anyone better than Eugene
The entire experience was fantastic. Eugene’s communication was always consistent and he always ensured we understood everything along the way. No question to silly and he always ensured he was available for us.
Eugene worked incredibly hard to find us the best interest rate and any issue we came across Eugene solved it with ease. Through out the whole process I had no stress or concern because I knew Eugene has myself and my family’s best interest at heart.
Great experience again!
Great service and very professional. Made the whole process so smooth and stress free. It’s been our second home loan experience with Lendi and we will definitely use it again in the future.
Home loan lending made easy
I had a painless couple of weeks to get what seemed a different type of loan approved, two loans converging. I would highly recommend LENDI and my broker Susan, she communicated what she needed from me, then handled the rest, l settled yesterday on one home and couldn’t be happier.
Susan Challita- absolutely outstanding service!!!
I would like to sincerely thank Susan Challita for her wonderful customer service and commitment in getting me great rate with Hsbc.
A much larger bank could not be bothered helping.
I truly commend Susan Challita.
Review collected in partnership with Lendi
Amazing Experience !
I was extremely impressed with my whole experience with Lendi. From my initial enquiry right to the end and settlement, the service was second to none from both my loan specialist (Tom Hutton) and client solutions expert (Peter Manalac) that I dealt with. I could not recommend Lendi higher !
We bought our home with Lendi’s help, and Joanne was amazing. She was extremely patient, outlined our options, and answered any questions that we had. She made the purchase process and refinance of our investment as easy as possible for us. We genuinely couldn’t have done it without her :)
Excellent. Easy. Great Service!!!
This is the second time we've had Zac B at Lendi help us with our mortgage and he is nothing short of BRILLIANT. Great communication and clearly good relationships with the banks meaning he was able to present us a range of options which worked for us! Zac is extremely helpful and knowledgeable, he made the whole process easy and we appreciated the constant updates throughout the process. Thanks agin Zac!
A great experience!
We recently obtained a homeloan to buy a property and the whole process was great! The home loan consultant was with us the whole way and was available to clarify each and every concern of ours. She also responded to our queries promptly. Great experience and customer satisfaction, overall. Thanks, Vikram and Sarabjeet
very happy new home owners.
We were very happy with the communication, options and professional treatment we received from Margaret.
She was so helpful with our unusual circumstance and helped us at every turn during our application process.
We would definitely recommend Lendi to anyone of our friends and family.
Excellent service from lendi - Great customer service
I would like to take this opportunity to thanks and appreciate - Anupama Homagain from Lendi who helped us to complete our settlement process without short period of time. Really, we are very happy about the overall process. Loan approval received witin a week time and status update was provided periodically. After the loan was approved, Anupama worked with the bank and helped us to complete the settlement process within planned time. Really she helped us and took all responsiblities. I would strongly recommend Lendi for any home loan processing. I tried with other banks in parallel but it did not work out very well.
Its Approved...Oh No its Not...
I am most upset. I was informed by [Name Removed] as every stage the pre-approval process that the "bank "Macquarie" had told him they will say yes to dividend income ( they dont) and that they are flexible ( they aren't) that my expenses were ok, ( they were far too high) and that the first house I was interested in he put on the application ( it sold to someone else as I hadn't even put in an offer) and that Yes that application was approved...Hiccup 1, ok, So I look for another house in the same price range assuming I can now borrow $540K. ...Make an offer, wait wait prod, wait, in the final hour before unconditional He comes back with an offer of $280K. I have been led to believe at all points this was a done deal and am now stranded, as are the owners who have packed up and half way out the door. Do not use Lendi. I have been lied to on multiple occasions and have no idea what the point of it all was. He wasted his time, my time, agents, time, building and pest time, solicitors time, and has cost me $1100 with no outcome. He should have just said you can borrow $280K that's IT.
Very helpful staff.
Brendan from Lendi was great to deal with. He helped us facilitate our home loan and got us the best rate. Brendan was always responsive to my emails and patiently answered all my questions. Would highly recommend.
From the very first phone call, Aaron has been fantastic, he listened to me and then explained the process, he is confident and efficient and has a lot of product knowledge, he kept me updated throughout. With Covid 19, I thought it might take longer, but my loan has all been sorted in under a month, I was very impressed & satisfied with Aaron's work, he was also patient, as I am shift worker, nothing was ever too much for him. I would recommend him to anyone without hesitation.
Thank you Lendi and thank you so very much Jane
Getting the home loan approved was little difficult in our case. We were refused for the home loan earlier when we hadn't approached Lendi. . But thanks to Lendi who get it done and that too as per our needs. Our mortgage broker, Jane Ting helped us a lot with her excellent financial skills and capabilities . She is so professional and knowledgeable. Her experience and capability speak itself. She is so cooperative. We did disturb her so many times for small small things and sometimes in late hours but she was always patient and happy to clear...our doubts and advising us so well on all the financial issues, anytime. She was really 24/7 available to us. Any message or any call was responded immediately. She fully understood our requirements and our capacity and did her very best to get our loan approved. She always let us know about the things about which we were sometimes ignorant or sometimes taking more time to do. She keeps on facilitating our home loan process with full dedication. The things which were making us worried were so easily solved by her. We were so comfortable with her in the whole process that without any hesitation we seek her advice on many related issues. She was always sincere in advising us, updating us and making us prepared for the next step quite in advance. She was the best person we dealt with in the process of buying our new house. We love you Jane. We will highly recommend Jane for any kind of mortgage services. Lendi without any doubt deserves 5/5 . We were suggested the best and the cheapest home loan rates according to our case. Lendi services and Jane's guidance is really appreciable. Thank you so much Team Lendi for making this complicated process simpler and easier. A very big thank you Jane . Our best wishes to you.
A great competitive loan from my desk. No real effort at all.
Lendi rep Karan made the application process so easy. He did all the work. My situation was not straightforward due to a deceased estate but Karan found the best product that suited my needs 100%. Everything was done from my computer, no travel or meetings at banks. Fully recommend Lendi to anyone.
Questions & Answers
Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed email@example.com - and there is no one on the other end to help.
Please respond to my email and follow instructions within.
Looking forward to a reply.
I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!
I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:
1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity
He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.
May I hear from you soon.
0430 308 813
Hi Alex, thank you for reaching out. We actually have a really useful tool on our website to help with your inquiry called our burrowing power calculator https://www.lendi.com.au/calculators/. You can...complete the questions to determine the clients capacity. Alternatively, the client can reach us directly by calling us on 1300 323 181 to get in touch with someone from our team. Thank you.
Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls. ...We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.
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