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We’ve worked with our broker, Sean Martin, twice now. once for our initial mortgage and recently to refinance. Sean is extremely professional, really took the time to find the best mortgage option for our situation, and was always very prepared and responsive!
Brilliant Service Levels!
My customer service experience with Lendi was superb, specifically their representative, Nick Lynem. Ultimately we ran out of time to replace my existing finance but I found Nick's attitude and service levels throughout to be the best customer experience I have received in 25+ years. He really is a credit to Lendi.
Lendi was very unfamiliar for me considering it was very first experience and turned out be a very good experience highly recommended for those who wants a good broker no need to go anywhere else .
Review collected in partnership with Lendi
Well done Lendi and the team, top service and hassle free
Great service with Lendi and they were there to support us all the way through the process on email and the phone. They made the whole process stress free. I would totally recommend using Lendi if you are looking to change mortgage providers.
Great service, communication and a win in the end!
Our mortgage broker Tom was fantastic. Our journey to purchase a house was unexpectedly long and Tom was always available with advise and alternative loan choices. I would highly recommend Lendi, the communication was excellent throughout the whole process.
Provided all the help I needed!
Mark was extremely helpful and knowledgeable. He was very patient with my questions and made sure to follow up with me and my Solicitor to ensure the process would run smoothly.
Job Done. No complaints. Awesome Job.
Customer Service was A1. Always open and helpful. Had unexpected hiccups from the bank but the LENDI team sorted through this. I have nothing but positive things to say about my interactions with LENDI.
Very helpful and knowledgeable
We dealt with Mark and he was extremely knowledgeable and helpful. He understood our requirements very clearly and provided us with the perfect Home Loan product. Not only that Mark kept us in the loop during the whole process until settlement went through successfully. We definitely recommend Lendi and Mark to our friends and family or to anyone seeking first class service as mortgage broker.
Thank you so much to Mark and Lendi.
Nick Lynem is the best
No extra cost no long waiting
Very good team always contact you and update all the information
Very punctual and honest team
Our broker had to deal with a very recalcitrant lender when moving to a new lender, he kept us updated and worked hard to complete the transactions over a number of months, would definitely recommend using Lendi when moving lenders
Review collected in partnership with Lendi
More than a broker
Belinda Johns was much more than a simple broker, she became a friend.
She had done so much to help my family to achieve our dream home.
Thank you so much, Belinda and Lendi.
Absolute waste of time!
Extremely disappointed with the service and outcome I received after being promised to be refinanced with HSBC. Lendi had me believe everything looked great and was going to take a couple of weeks to get approved. 2 months later after going through the whole process I get turned down because I’m self employed and run a business. Don’t bother wasting your time! Refinance with someone else as I found a much better company that’s already getting me approved and refinanced.
Excellent service and Mortgage Broker
I came across Lendi online while looking to refinance some of my existing home loans after my two long standing mortgage brokers couldn’t or didn’t want to help.
I was dealing with Christian Dal Cin from Lendi and I was amazed at how efficient, helpful and knowledgeable he was.
While we were waiting for the approval process my plans changed and I decided to cancel the application. Usually I would expect the agent to be disappointed or upset after putting in such great work but Christian took it in his stride and was understanding and helpful ...
The perfect lender
I was 110% happy with all of the services I received over the settlement period. I’d highly recommend mark to anyone looking at getting a loan for peace of mind through the whole process.
Eugene Riceputo was great!
As a first-time home buyer, I didn't know what to expect and it was great to have someone walk me through the process, from pre-approval all the way right up to settlement. Eugene was really great to work with -- very approachable, friendly, gave prompt responses and also really patient with answering all my newbie questions. The rates they found were either similar to or better than what I found through just googling on my own. I would recommend using their services if you're a newbie and looking for someone to help you through the process.
Questions & Answers
Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed firstname.lastname@example.org - and there is no one on the other end to help.
Please respond to my email and follow instructions within.
Looking forward to a reply.
I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!
I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:
1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity
He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.
May I hear from you soon.
0430 308 813
Hi Alex, thank you for reaching out. We actually have a really useful tool on our website to help with your inquiry called our burrowing power calculator https://www.lendi.com.au/calculators/. You can...complete the questions to determine the clients capacity. Alternatively, the client can reach us directly by calling us on 1300 323 181 to get in touch with someone from our team. Thank you.
Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls. ...We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.
Get an answer from our members and Lendi representatives
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