Exceptional Customer Service
We recently refinanced our home loan through Faron Burrows and Faron truly went above and beyond for us, her customer service, professionalism, communication and knowledge is second to none and we have been incredibly grateful to have Faron as our broker as she was nothing short of amazing and secured us a lower interest rate.
We wont be using anyone else in the future as Faron is the best in the business.
Provided all the help I needed!
Mark was extremely helpful and knowledgeable. He was very patient with my questions and made sure to follow up with me and my Solicitor to ensure the process would run smoothly.
Our broker had to deal with a very recalcitrant lender when moving to a new lender, he kept us updated and worked hard to complete the transactions over a number of months, would definitely recommend using Lendi when moving lenders
Review collected in partnership with Lendi
Excellent service and Mortgage Broker
I came across Lendi online while looking to refinance some of my existing home loans after my two long standing mortgage brokers couldn’t or didn’t want to help.
I was dealing with Christian Dal Cin from Lendi and I was amazed at how efficient, helpful and knowledgeable he was.
While we were waiting for the approval process my plans changed and I decided to cancel the application. Usually I would expect the agent to be disappointed or upset after putting in such great work but Christian took it in his stride and was understanding and helpful ...
Absolutely recommend Mark Yeo
Tackling our extremely tricky loan (our fault) with speed bumps at every step of the way, Mark was there for us at every step. Not once did he hesitate or sway when faced with an issue, his continuous positivity was compelling and put one at ease. We owe a lot to Mark, and feel like war buddies after what we just went through! He is very reactive and quick on the phone, very much a man with the plan. I will be in contact again for my next loan and hope we can continue a lasting relationship.
Ask for Mark Yeo, you won't be disappointed!
This was our second time using Mark for the purchase of our house and I can't say enough nice things. He made the whole process seemless and was available every step of the way.
Home loan application
My consultant, Sam De Swardt was very calm, yet professional in every interaction we had, which made me feel comfortable in the otherwise stressful process. His knowledge of the homeloan market was outstanding.
The loan product that Lendi set me up with fit my needs exactly at no extra cost to myself.
Dean at Lendi was fantastic! Found the best loan for our needs and kept us informed throughout the whole process. He went above and beyond to ensure our property settled on time. Thank you, very happy.
I am more than happy with the result achieved by Lendi and especially Anupama Homagain who worked her way through the difficult process of refinancing two of my investment loans. It was a great amount of work and dealings with the bank and she competently handled every aspect to achieve a great result. I was always kept informed as to what was happening through the whole process. Being an owner of several rental properties and an ex mortgage broker I have gone through this process so many times and fully understand the hurdles that need to be addressed. I would definitely recommend Lendi and especially Anupama to anyone looking for finance.
QUICK & SUPER EASY
I actually can't believe how quick, easy and efficient using Lendi has been. From the initial online entry of my details to speaking over the phone with representatives. I won't be using my mortguage broker again since I've had better results with Lendi. Thanks to the two chaps that were able to assist me.
Great bunch of professionals which are really determined in helping you throughout the whole process.
Carly has been incredible: always available to calls and emails, positive, confident and helpful. I would recommend to everyone & can't wait to get their her for my next purchase. Thanks.
My wife and I just renegotiated the terms on an investment loan through Jade Yuen at Lendi. Jade was prompt, professional and courteous in all dealings and most importantly saved us $$$. Highly recommended!
Loan Approved in Record Time
Adam from Lendi was really helpful and got our Investment Loan over the line in record time. Unfortunately once our Loan was approved we had a very stressful time dealing with Kristen. We were emailed the same information more than once and Kristen was difficult to deal with. This was a real shame as we were so impressed with Lendi up until this point.
From the start to the end, we were informed on everything we needed to know. Any question was answered quickly and professionally.
We had complicated circumstances, but this was worked out and the loan approved very quickly.
Transferred my existing home loan to a lower rate. Very quick and simple process and Justin was excellent in guiding me through the options/process. Full marks for Lendi in service provider
Questions & Answers
Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed firstname.lastname@example.org - and there is no one on the other end to help.
Please respond to my email and follow instructions within.
Looking forward to a reply.
I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!
I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:
1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity
He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.
May I hear from you soon.
0430 308 813
Hi Alex, thank you for reaching out. We actually have a really useful tool on our website to help with your inquiry called our burrowing power calculator https://www.lendi.com.au/calculators/. You can...complete the questions to determine the clients capacity. Alternatively, the client can reach us directly by calling us on 1300 323 181 to get in touch with someone from our team. Thank you.
Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls. ...We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.
Get an answer from our members and Lendi representatives
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