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Perfect.
Have had a great experience with Samuel De Swardt from lendi with refinancing my home loan. I am very happy with the whole process and all the help I got from Samuel and the team at lendi. It was a very easy process that was made even easier.
- 2 reviews
- Verified
Transferred mortgage - Mike was great
Mike Aldridge was very thorough, made the process simple, and gave regular updates on where the process was up to. I am very satisfied with the customer service Mike provided.
Hi Gillo, thank you for taking the time to leave a positive note for Michael and Team Lendi. It was absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please re...
Read moreach out to us at anytime if you need assistance in the future.Amazing Service
Thank you so very much Zimron Aslam @Lendi you made the process of refinancing so easy, your professionalism & patience made this whole process so easy would recommend Lendi to anybody we will never go anywhere else
Hi Lisa and Trevor, thank you so much for your 5-star review for Zimron! We will share this with the whole Lendi team to let them know to continue the awesome work. Please feel free to reach out to us...
Read more anytime should you need any assistance in the future.The reviewer stated that an incentive was offered for this review
- 3 reviews
Settled!
Lendi was awesome with their service. Nothing was too much hassle, and they were very quick to respond to our questions.
Alex, was amazing from start to finish. Would definately reccomend.
Hi Leanne, thank you for taking the time to leave a positive note for Alex and Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach...
Read more out to us anytime if you need assistance in the future.Find out how Lendi compares to other Home Loans
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Highly recommend
Wonderful service from Nick Lynem. Made everything easy to understand and was professional and patient with every question (and there were many!) Nick made sure every step was explained and was available when needed. Would highly recommend Nick to anyone looking to refinance.
Hi Renae, thank you so much for your 5-star review for Nick! We will share this with the whole Lendi team and let them know to continue the awesome work. Please feel free to reach out to us anytime if you need further assistance.
- Verified
One of the Best
Amazing Service, On Top to make it happen, Available 24/7 for questions if any.
We are very Pleased & satisfied with the service, we would like to deal with Lendi in the future
Many Thanks
Hi Kirankumar, thank you so much for your 5-star review! We will share this with the whole Lendi team and let them know to continue the awesome work. Please feel free to reach out to us anytime if you need further assistance.
Review collected in partnership with Lendi
Great advice !
Friendly and very prompt customer service. A professional Team who answered all my questions - and no hidden surprises. Would definitely recommend the ladies at Lendi, because for someone who's not very well versed in home loans, they really helped me understand it all !
Hi Laura, we are incredibly grateful that you took the time out to leave us a 5-Star review. Rest assured that this will be relayed to the whole Team Lendi as we take pride in giving the best customer...
Read more experience possible. Please feel free to reach out anytime if you need assistance in the future.Related Articles
Amazing Knowledge and Service. Definitely would use again. Thank you Lendi team!
Lendi means to us: Great financial knowledge of best offers and ability to lock in rates early. Ongoing support, patience, go out of their way and makes you feel valued.
Hi Jillian, we are incredibly grateful that you took the time out to leave us a 5-Star review. Rest assured that this will be relayed to the whole Team Lendi as we take pride in giving the best custom...
Read moreer experience possible! Please feel free to reach out anytime if you need assistance in the future.- 2 reviews
Highly recommend Leigh Passfield!
I was extremely happy with the service I received with Leigh Passfield from start to post settlement. Leigh was responsive, proactive and an absolute pleasure. I will definitely return back to Leigh for any future needs.
Hi Erica, thank you for taking the time to leave a positive note for Leigh and Team Lendi!
It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach...
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Fantastic service and result!
Great experience from beginning to end. Easy to use platform and communication was outstanding. They were able to navigate some tricky issues with settlement with little input from myself. The whole process was really smooth.
Hi Jake, thank you so much for taking the time to share your experience with Team Lendi. We take pride in knowing you are satisfied with your home loan journey with us. Rest assured that we will conti...
Read morenue to give the best customer experience possible to each individual. If you need any assistance in the future, please feel free to revert.Very disappointed
My partner and I contacted Lendi in January 2022 for a refinance. Loan settled in June 2022. I believe our first consultant (sorry, don’t remember his name) was absolutely useless. If it wasn’t for Matt Herewini, we would still be waiting. Constantly updating payslips and proof of amounts for refinance. Sorry, but I would not recommend unless dealing with Matt.
Hi there, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further.
Unreal customer service. Leon Luo is brilliant.
Leon & Apple were absolutely brilliant to deal with. Friendly, well spoken, informative and made the process extremely easy. After purchasing our first home- which was a NIGHTMARE to say the least, we were frightened to do anything like this ever again. But these 2 people made it easy and we will use Lendi in the future. My only concern was the 4 or 5 fees after settlement. 2 or 3 we knew about but 2 of them seemed excessive which will be followed up. But overall would recommend Lendi every day of the week. Ask for Leon- his follow up process, and his approach is perfect.
Hi Chris, thank you so much for taking the time to share your experience with Leon & Apple and Team Lendi. We take pride in knowing you are satisfied with your home loan journey with us. Rest assured ...
Read morethat we will continue to give the best customer experience possible to each individual. If you need any assistance in the future, please feel free to revert.Find out how Lendi compares to other Home Loans
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- 2 reviews
- 1 like
Needs slight improvement
Up until formal approval of our refinance I could not fault the service of lendi. They listened to our needs, recommended an extremely competitive product and worked with us to get approval. Communication up until formal approval was given was impeccable. Once we signed the loans documents and submitted them that’s when communication dropped off. During settlement my experience was that communication was lacking. I found myself having to contact the financial provider directly to see if there was anything outstanding and settlement dates. I als...
Read moreo found lendi to be difficult and slow to contact requests during settlement. Overall I would recommend lendi but improvements to communication and service pending settlement of a mortgage need to be made.Hi Celeste, thank you for taking the time to leave a review for Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach out to us anytime if you need assistance in the future.
Easy and reliable process
Tracey and Betty were amazing and made the process really easy. They were very reliable and excellent communicators. We felt like we could really trust them and felt that they genuinely had our best interest at heart. We would definitely recommend them again .
Hi there, we are incredibly grateful that you took the time out to leave us a 5-Star review. Rest assured that this will be relayed to Tracey and Betty and the whole Team Lendi. We take pride in givin...
Read moreg the best customer experience possible. Please feel free to reach out anytime if you need assistance in the future.Refinance dream
Harley made the process easy and no stress. Everything was transparent from the start. New rate is lower than our current one! We will be using Lendi again - first broker/bank experience that we have had that has actually been positive and found a loan that was suitable for our situation.
Hi Caitlin, thank you so much for your 5-star review for Harley! We will share this with the whole Lendi team and let them know to continue the awesome work. Please feel free to reach out to us anytime if you need further assistance.
Questions & Answers
Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.
Please respond to my email and follow instructions within.
Looking forward to a reply.
Hi Casper,
I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!
Hi lendi.
I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:
1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity
He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.
May I hear from you soon.
Thank you.
Alex
0430 308 813
Hi Alex, thank you for reaching out. We actually have a really useful tool on our website to help with your inquiry called our burrowing power calculator https://www.lendi.com.au/calculators/. You can...
Read more complete the questions to determine the clients capacity. Alternatively, the client can reach us directly by calling us on 1300 323 181 to get in touch with someone from our team. Thank you.Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls. ...
Read more We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.Get an answer from our members and Lendi representatives
Details
- ABN: 18611161856
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Hi Andrew, thank you for taking the time to leave a positive note for Samuel and Team Lendi. It is our absolute pleasure to give you the best customer experience for your Home Loan needs. Please reach...
Read more out to us anytime if you need assistance in the future.