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Lendi
4.6 from 2,728 reviews · View Statistics
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leanne
leanneSydney, NSW
  • 3 reviews

Settled!

published

Lendi was awesome with their service. Nothing was too much hassle, and they were very quick to respond to our questions.
Alex, was amazing from start to finish. Would definately reccomend.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
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Larissa
LarissaNew South Wales
  • Verified

Excellent Service

published

Excellent Service very professional
No issues smooth process
The Rates were great
Anthony was friendly and great at his job I
would highly recommend him to anyone. He has great people skills and really cares.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message

Hi Larissa, thank you so much for your 5-star review for Anthony! We will share this with the whole the Lendi team and let them know to continue the awesome work. Please feel free to reach out to us anytime if you need further assistance.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Lendi

Amazing Knowledge and Service. Definitely would use again. Thank you Lendi team!

published

Lendi means to us: Great financial knowledge of best offers and ability to lock in rates early. Ongoing support, patience, go out of their way and makes you feel valued.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
4/5
Online Tools
4/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJune 2022
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Customer
Customer Victoria
  • 2 reviews

Couldn’t find anyone better than Eugene

published

The entire experience was fantastic. Eugene’s communication was always consistent and he always ensured we understood everything along the way. No question to silly and he always ensured he was available for us.
Eugene worked incredibly hard to find us the best interest rate and any issue we came across Eugene solved it with ease. Through out the whole process I had no stress or concern because I knew Eugene has myself and my family’s best interest at heart.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
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Chris Jackson
Chris JacksonGreater Melbourne (Inner), VIC

Unreal customer service. Leon Luo is brilliant.

published

Leon & Apple were absolutely brilliant to deal with. Friendly, well spoken, informative and made the process extremely easy. After purchasing our first home- which was a NIGHTMARE to say the least, we were frightened to do anything like this ever again. But these 2 people made it easy and we will use Lendi in the future. My only concern was the 4 or 5 fees after settlement. 2 or 3 we knew about but 2 of them seemed excessive which will be followed up. But overall would recommend Lendi every day of the week. Ask for Leon- his follow up process, and his approach is perfect.

Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Qld Anon
Qld Anon
  • 2 reviews

Amazing staff and service

published

Zachary B was amazing! We cannot thank him enough for his work on our behalf in securing our refinance at an very nice rate. Zachary was prompt to respond to any and every enquiry and was extremely knowledgeable about all products on offer. Amazing. Highly recommend Lendi’s services. Way easier than our initial direct home loan from the bank. Thank you for everything and look forward to hearing from you when our fixed term period is up.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message

Hi there, thank you so much for your 5-star review for Zachary! We will share this with the whole Lendi team and let them know to continue the awesome work. Please feel free to reach out to us anytime if you need further assistance.

Similar opinion? Write a review on ProductReview.com.au!

Easy and reliable process

published

Tracey and Betty were amazing and made the process really easy. They were very reliable and excellent communicators. We felt like we could really trust them and felt that they genuinely had our best interest at heart. We would definitely recommend them again .

Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!

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Airlie H.
Airlie H.Metropolitan Adelaide, SA

Fantastic customer service from Leon!

published

We received a good rate for the time but Leon went above and beyond to help us find the best lender for our situation. He made it very easy for us.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJune 2022
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Jodie
JodieSydney, NSW

Extremely satisfied!

published

We’ve worked with our broker, Sean Martin, twice now. once for our initial mortgage and recently to refinance. Sean is extremely professional, really took the time to find the best mortgage option for our situation, and was always very prepared and responsive!

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
4/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
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Home Loans

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Broker Mark Yeo - Above and Beyond for his clients!

published

Mark Yeo gave exceptional service, very fast and efficient and always one step ahead on the front foot was very experienced. A true professional, very highly recommend! Well done Mark!

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Henry
HenryHunter Region, NSW

Exceptional service right to the end

published

David Ye and the Lendi team delivered fantastic service and helped me to refinance my mortgage at a great fixed rate for 5 years. The process can become complex and tiresome, but David kept me informed with regular status updates and communications with the bank. Couldn't have done it without him. Thank You Lendi team.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJune 2022
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Fernando N.
Fernando N.Greater Melbourne (Outer), VIC

Awesome Customer Service!

published

Super thankful for team Lendi's 5 star service. Special mention for Christopher Wilshire, a true professional who worked tirelessly on my complex case from start to finish. Thanks team Lendi.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateMay 2022
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Lendi compares to other Home Loans

Know better, choose better.

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Tanya
TanyaHunter Region, NSW

Dedicated and professional service - Outsanding!! Highly recommend

published

Kendal was fantastic to deal with, she was knowledgeable and efficient and explained the refinance process thoroughly. She provided several options and helped me secure the best rate, she was there from day 1 right through to settlement.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
4/5
Incentivised Review No
Loan TypeSplit
Loan Start DateMay 2022
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Bernard C.
Bernard C.
  • 2 reviews
  • 1 like

Appalling Service

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeSplit
Lendi
Relationship manager -LendiSend a private message

Hi Bernard, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. Please expect a private message to discuss this further.

Bernard C.
Bernard C.

Per my response on your FB page, you obviously do not take customer complaints seriously as you all keep stating. Another week has pasted and I've heard nothing.

Bernard C.
Bernard C.

It's a hard call to determine whether Lendi or HSBC provides the worst service as both are appalling.

Similar opinion? Write a review on ProductReview.com.au!
Jim J.
Jim J.Downer 2602, ACT

By George we go it!

published

A big thanks to George at Lendi. He navigated what was at times a difficult refinance and got me a really low interest rate with funds I need for renos. This is my second home loan through Lendi. Quite simply they beat everybody else I’ve dealt with. Thanks George will be back!

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateMay 2022
Loan used forRefinancing
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

casper8221
casper8221asked

Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.

Please respond to my email and follow instructions within.
Looking forward to a reply.

1 answer
Lendi
Relationship manager -LendiSend a private message

Hi Casper,

I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!

Alex G.
Alex G.asked

Hi lendi.

I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:

1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity

He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.

May I hear from you soon.

Thank you.

Alex
0430 308 813

1 answer
Lendi
Relationship manager -LendiSend a private message
daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -LendiSend a private message
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