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Lendi
4.6 from 2,728 reviews · View Statistics
Listing monitored by Lendi

Reviews

4.8
177 reviews
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Customer
Customer Victoria
  • 2 reviews

Couldn’t find anyone better than Eugene

published

The entire experience was fantastic. Eugene’s communication was always consistent and he always ensured we understood everything along the way. No question to silly and he always ensured he was available for us.
Eugene worked incredibly hard to find us the best interest rate and any issue we came across Eugene solved it with ease. Through out the whole process I had no stress or concern because I knew Eugene has myself and my family’s best interest at heart.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
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Broker Mark Yeo - Above and Beyond for his clients!

published

Mark Yeo gave exceptional service, very fast and efficient and always one step ahead on the front foot was very experienced. A true professional, very highly recommend! Well done Mark!

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
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Great service and support in purchasing my first home!

published

Lendi, particularly Anthony Paynter has made this daunting experience of purchasing a first home, so much easier! He has been supportive and patient and really had my best interest at heart. Would 100% recommend Lendi

Incentivised Review No
Loan TypeSplit
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message

Hi Judy, thank you so much for your 5-star review for Anthony! We will share this with the whole Lendi team and let them know to continue the awesome work. Please feel free to reach out to us anytime if you need further assistance.

Similar opinion? Write a review on ProductReview.com.au!
Belinda
BelindaPerth, WA
  • 4 reviews

Super Helpful Broker

published

Karlene Beck was fabulous. This was my first time engaging a lending broker and Karlene stepped me through every part with ease. Making the whole process far more daunting that many people had warned me it could be.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan Start DateMay 2022
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
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Alan
AlanSydney, NSW

Brilliant Service Levels!

published

My customer service experience with Lendi was superb, specifically their representative, Nick Lynem. Ultimately we ran out of time to replace my existing finance but I found Nick's attitude and service levels throughout to be the best customer experience I have received in 25+ years. He really is a credit to Lendi.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
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Gurpreet
GurpreetPerth
  • 2 reviews
  • Verified

Home loan

published

Lendi was very unfamiliar for me considering it was very first experience and turned out be a very good experience highly recommended for those who wants a good broker no need to go anywhere else .

Incentivised Review No
Loan TypeFixed Rate
Loan Start DateApril 2022
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Lendi

Good customer experience . Highly recommended for home loan settlements.

published

they provided professional service . they always maintained the communication was done properly and on time .very efficient service . I had a good customer experience . Highly recommended for home loan settlements.

Transparency
4/5
Customer Service
5/5
Application Process
4/5
Timeliness
4/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message

Hi there, thank you for taking the time to leave a positive note for Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach out to us anytime if you need assistance in the future.

Similar opinion? Write a review on ProductReview.com.au!

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Petmanda
PetmandaGreater Melbourne (Outer), VIC

Highly recommended

published

Customer service was excellent. Everything was explained thoroughly and meet all of our expectations. Questions were answered and always returned our enquiries promptly. We highly recommend this service. Thanks ledi

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message

Hi there, thank you for taking the time to leave a positive note for Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach out to us anytime if you need assistance in the future.

Similar opinion? Write a review on ProductReview.com.au!
Tom Jones
Tom JonesNorth Queensland, QLD
  • 3 reviews

Well done Lendi and the team, top service and hassle free

published

Great service with Lendi and they were there to support us all the way through the process on email and the phone. They made the whole process stress free. I would totally recommend using Lendi if you are looking to change mortgage providers.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message

Hi Tom, thank you for taking the time to leave a positive note for Team Lendi. It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reach out to us anytime if you need assistance in the future.

Similar opinion? Write a review on ProductReview.com.au!
Home Loans

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Suzy M.
Suzy M.Metropolitan Adelaide, SA

Great experience again!

published

Great service and very professional. Made the whole process so smooth and stress free. It’s been our second home loan experience with Lendi and we will definitely use it again in the future.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
4/5
Incentivised Review No
Loan TypeSplit
Loan Start DateApril 2022
Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Great service, communication and a win in the end!

published

Our mortgage broker Tom was fantastic. Our journey to purchase a house was unexpectedly long and Tom was always available with advise and alternative loan choices. I would highly recommend Lendi, the communication was excellent throughout the whole process.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateMarch 2022
Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Excellent!!!

published

Very much happy with Lendi’s customer service. As I mentioned in the title excellent customer service, our agent Anupama Homagain was very helpful throughout our homeloan process, as a First home buyers we had lot of questions and concerns Anupama Homagain has good patience to hear us out and provided us the best solution and ultimately resulted in purchasing our first home without any constraints.

Thanks Lendi and Anupama Homagain for all the support and hope to connect with you in future (next year).

Kindest regards

Thiruvenkatanathan and Vishwa

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
4/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan Start DateMarch 2022
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

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Highly recommend

published

Would just like to say a massive thank you to Lendi and my broker Kiran, a mortgage application these days is no simple task, however when with Lendi you are in good hands. Kiran was proffesional and a pleasure to deal with every step of the way. Cant recommend enough after my experience.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
4/5
Online Tools
4/5
Incentivised Review No
Loan TypeSplit
Loan used forFirst Home
Lendi
Relationship manager -LendiSend a private message

Hi Brent, thank you so much for your 5-star review for Kiran! We will share this with the Lendi team and let them know to continue the amazing work. Please feel free to reach out to us anytime if you need further assistance.

Similar opinion? Write a review on ProductReview.com.au!
Stuart Baillie
Stuart BaillieGreater Melbourne (Inner), VIC

Home loan lending made easy

published

I had a painless couple of weeks to get what seemed a different type of loan approved, two loans converging. I would highly recommend LENDI and my broker Susan, she communicated what she needed from me, then handled the rest, l settled yesterday on one home and couldn’t be happier.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
KING V
KING VPerth, WA
  • 2 reviews
  • 1 like
  • Verified

Susan Challita- absolutely outstanding service!!!

published

I would like to sincerely thank Susan Challita for her wonderful customer service and commitment in getting me great rate with Hsbc.

A much larger bank could not be bothered helping.

I truly commend Susan Challita.
Thank you!

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan Start DateJanuary 2022
Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Lendi

Page 1 of 7

Questions & Answers

casper8221
casper8221asked

Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.

Please respond to my email and follow instructions within.
Looking forward to a reply.

1 answer
Lendi
Relationship manager -LendiSend a private message

Hi Casper,

I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!

Alex G.
Alex G.asked

Hi lendi.

I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:

1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity

He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.

May I hear from you soon.

Thank you.

Alex
0430 308 813

1 answer
Lendi
Relationship manager -LendiSend a private message
daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -LendiSend a private message
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